Nicola Millard
6 SlideShares 39 Abonné
Personal Information
Entreprise/Lieu de travail
Ipswich, Suffolk United Kingdom
Profession
Customer Experience Futurologist
Secteur d’activité
Telecom / Mobile
À propos
Dr Nicola Millard is a customer experience futurologist with BT. Despite working for a technology company, Nicola isn't actually a technologist and combines psychology with trends analysis to try and anticipate what might be lying around the corner for both customers and organisations (sadly, her crystal ball is currently broken).
Coordonnées
Mots-clés
future of work customer experience collaboration digital customer service omnichannel social media webchat contact centers customer effort contact centres call centres futurology conferencing
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Présentations

(6)
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The Death of Dolly, Dilbert, Distance & Dr No: The Future of Work.

il y a 10 ans • 722 Vues

The Autonomous Customer: Trends shaping the future of customer service

il y a 10 ans • 1137 Vues

4 ds15

il y a 8 ans • 365 Vues

The Autonomous Customer Expo 15

il y a 8 ans • 1338 Vues

BT Chat, Tap, Talk

il y a 5 ans • 1381 Vues

Productivity, the digital workplace and the collaboration conundrum

il y a 5 ans • 277 Vues
Personal Information
Entreprise/Lieu de travail
Ipswich, Suffolk United Kingdom
Profession
Customer Experience Futurologist
Secteur d’activité
Telecom / Mobile
À propos
Dr Nicola Millard is a customer experience futurologist with BT. Despite working for a technology company, Nicola isn't actually a technologist and combines psychology with trends analysis to try and anticipate what might be lying around the corner for both customers and organisations (sadly, her crystal ball is currently broken).
Mots-clés
future of work customer experience collaboration digital customer service omnichannel social media webchat contact centers customer effort contact centres call centres futurology conferencing
Tout plus