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The Quintessential Approach to
SOCIAL MEDIA
By
Nabeel Adeni
Step 1:
Listening
Step 2:
Planning
Step 3:
Engagement
Step 4:
Measurement
STEP 1: LISTENING
- Listen to conversations about your brand, your
offerings & your industry.
- Calculate your share of voice – and your
competitors’.
- Find relevant communities and bloggers who
write about your subject
- Identify the influencers in these groups.
- Compile the results of this phase & set goals
accordingly.
Tools
• Google Alerts
• Social Mention
• Chatter
STEP 2: PLANNING
- Develop content strategy based on what was
discovered in the previous step.
- Evaluate the platforms and tools- which tools
are best for this initiative to reach the people
you want to start conversations with
- Finalize the platforms meeting the given
objectives
- Create/Curate the content
- Stock the content in a repository
Tools
• Buffer
• TweetDeck
• Hootsuite
• Google Drive
STEP 3: ENGAGEMENT
- Start posting on the selected platforms.
- Participate in and facilitate conversations.
- Provide tools to make it easy to find, share
and discuss the content.
- Use effective messaging techniques, like
including a Call-to-Action with every post.
- Mix up your content. (text
posts, photos, videos, links, etc.). Use more of
visuals.
Techniques
• Ask questions
• Call-to-Action
• Use pictures (lots of them!)
• Write it for your audience
• Say interesting things!
• Don’t make it controversial. Keep it
inclusive
STEP 4: MEASUREMENT
- Monitor responses and reactions.
- Track and measure results.
- Observe for patterns in the analytics.
- Address the shortcomings. Repeat the
successes
- Feed back the insights at Steps 1 and 2.
- Keep evolving the strategy accordingly.
Tools
• Facebook Insights
• Google Analytics
• Klout
• TwitterCounter

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The Quintessential approach to Social Media

  • 1. The Quintessential Approach to SOCIAL MEDIA By Nabeel Adeni
  • 2. Step 1: Listening Step 2: Planning Step 3: Engagement Step 4: Measurement
  • 3. STEP 1: LISTENING - Listen to conversations about your brand, your offerings & your industry. - Calculate your share of voice – and your competitors’. - Find relevant communities and bloggers who write about your subject - Identify the influencers in these groups. - Compile the results of this phase & set goals accordingly.
  • 4. Tools • Google Alerts • Social Mention • Chatter
  • 5. STEP 2: PLANNING - Develop content strategy based on what was discovered in the previous step. - Evaluate the platforms and tools- which tools are best for this initiative to reach the people you want to start conversations with - Finalize the platforms meeting the given objectives - Create/Curate the content - Stock the content in a repository
  • 6. Tools • Buffer • TweetDeck • Hootsuite • Google Drive
  • 7. STEP 3: ENGAGEMENT - Start posting on the selected platforms. - Participate in and facilitate conversations. - Provide tools to make it easy to find, share and discuss the content. - Use effective messaging techniques, like including a Call-to-Action with every post. - Mix up your content. (text posts, photos, videos, links, etc.). Use more of visuals.
  • 8. Techniques • Ask questions • Call-to-Action • Use pictures (lots of them!) • Write it for your audience • Say interesting things! • Don’t make it controversial. Keep it inclusive
  • 9. STEP 4: MEASUREMENT - Monitor responses and reactions. - Track and measure results. - Observe for patterns in the analytics. - Address the shortcomings. Repeat the successes - Feed back the insights at Steps 1 and 2. - Keep evolving the strategy accordingly.
  • 10. Tools • Facebook Insights • Google Analytics • Klout • TwitterCounter