Telecom New Zealand is currently rolling out MOSS 2007 as an ECM. This presentation covers the keys to the success of the project, the: · Governance Framework · Vision · Design Principles · Information Architecture · Roll Out Process Focus on maximising the business value of MOSS 2007 Presented by Helen Rayner, Ruth Miles and Nadine Burnett

1. Key success factors for implementing MOSS 2007 as a large scale ECM Telecom’s solution

2. Large scale? Infrastructure & platforms Retail Gen-i Chorus sales products Executive Team Telecom Board of Directors CEO support AAPT infrastructure Wholesale Corporate Centre Technology & Shared Services

3. Enterprise Content Management? Identity & Access personalisation access control role team Content web docs collab search workflow Presentation records Application

4. Our ECM (Exchange 2.0) so far….. Information Management Wholesale Chorus

5. Key 1: Why now? Vignette Database Identity & Access Content Storage Application Presentation SharePoint Database Shared Drives Email Database Vignette Access Mgmt Web content mgmt Document Management Active Directory Document Management Cumbersome Security Collaboration & Workflow Active Directory Microsoft Search Explorer Search Outlook Search V6 SP2003 file shares email Vignette Search

7. Key 3: Governance framework - Platform Information Resources Vision, Information Architecture, Standards Internal Communications Branding Business Unit Managers Content Application Development Maintenance & Support Software support & system admin GM Technology Operations Infrastructure Chief Information Officer Total environment Accountability Element

8. Key 3: Governance Framework - Content Content mgmt resource & compliance Business Owners Set of sites, IA & access Business Activity Administrators Single site IA & access Site Administrators Content Everyone Information architecture (IA) standards Information Resources Responsibility Role

13. Key 7: Roll out process & team

15. We focused on maximising the business value of MOSS 2007 Some examples of what our success factors enabled us to achieve

16. Our governance model in action

17. Our governance model in action

19. SharePoint Security made easy

20. My Site – new Internal Directory

21. My Site – new Internal Directory

22. Clever libraries

23. Clever lists

25. Telecom Business Activity Taxonomy

26. High level design for Chorus

27. Chorus detailed design– “Network Site Sites”

28. Example of a “Network Site” site

29. Standard Site template Choice Telecom Status Single line of text Telecom Document Site Choice System Status Telecom ECM Security Classification Security Classification Choice Security Caveat Single line of text Record Type Choice Financial Year Date and Time Delete Date Person or Group Content Owner Person or Group Business Owner Person or Group Business Group Single line of text Business Activity Number Archive Period Date and Time Archive Date Number Active Period Type Telecom ECM Columns

30. Example of “Network Site” site 1 2 3 4

31. Finding “Network Site” sites

32. Example of Telecom Wholesale Customer site

33. Example of Telecom Wholesale Customer site

34. Integrated navigation between the collaboration sites and the intranet site

35. Complex underbelly of technology delivery…

36. Intranet navigation wireframe for technology delivery

37. Gateway page for technology delivery

38. Gateway page for technology delivery Telecom’s technology strategy, plans & policies Telecom’s technology delivery processes Current Telecom programmes & projects Support & resources Communities of Practice Related teams