This document provides an overview of a training course aimed at improving the efficiency of offshore projects with France. Some key issues that often arise with French colleagues include a lack of interest in understanding Indian colleagues, resistance to sharing knowledge, and terse communication. The training objectives are to provide management solutions to work efficiently with the French by addressing stereotypes, understanding French work culture and decision-making, demystifying the business culture, and establishing efficient collaboration. The course would cover topics like understanding the French educational and business environments, communication skills, case studies, and a review of best practices. It is intended to help participants better understand problems and solutions for outsourcing projects between India and France.

1. Improve the efficiency of
your offshore projects with
France
Outsourcing best practices
&
Cultural intelligence
June 2016

2. 2
Issues often experienced…
Is there a lack of interest
from your French
colleagues to understand
their Indian colleagues, to
adapt their work culture
for a better collaboration?
Team Management
Do you experience some
resistance from your
French colleagues to
share their knowledge? Is
there a lack of
transparency and trust?
Knowledge Transfer
Are the French very terse
in their communication?
Will an elaborate
explanation on a request
enable better delivery of
services?
Communication
How can you further
improve your delivery
amidst these constraints?
Is there a lot of emphasis
on reporting?
Project Execution
A few issues amongst many others…
The objective of the proposed training is to provide the management solutions to work
efficiently with the French

3. 3
Improve the efficiency of your offshore projects
• Stereotypes, clichés and more…
• An understanding of the ‘French way of
management’
• French perceptions on India and Indians
1. Understanding France
• French educational system: its principles,
values and traditions
• Interests, personal life and career ambitions
• Exploring the high levels of French
productivity and efficiency
2. Knowing your French colleagues better
• Socio-historical context of French business
environment
• Decision-making and leadership
• HR practices & labour laws
3. Demystifying French business
• Key points of French corporate business culture
• Outsourcing maturity and expectations
• Challenges and solutions involved in an
outsourcing project
4. Outsourcing in France
• Key communication skills to understand and
respond to business subtleties
• Establishing cordial relationships with the French
clients
5. Efficient collaboration with the French
• Review of the best practices discussed
• Case study based exercises
• Thoughts on the next wave of business
opportunities: outsourcing + innovation
6. Conclusion - Best practices
A brief overview of the course contents

4. 4
Our Vision Our!Expertise !! Our raison d’être
Dhanvika Consulting
• Improve your operational
efficiency through a thorough
understanding of the “French
way of management”
• Ensure that the 3Cs of
outsourcing : Capability,
Capacity & Cost are fully
exploited in order to realize
your organization’s strategic
goals
• Build intercultural awareness
and management best
practices through a
comprehensive training
program for French and Indian
resources:
• Understand the problems and
their raison d’être
• Provide proven solutions and
approaches
• Our raison d’être is to share
our experience to improve
and facilitate economic
growth between India and
France
• Provide valuable insights on
the outsourcing business
culture in France
• We organize indo-french
business events in France and
in India.

5. 5
Director
Nagapraveen Jayaprakash
• B.Sc from Sri Aurobindo International Centre
of Education, Puducherry, India.
• M.Tech & PhD from Grenoble Institute of
Technology, France (French equivalent of the
IITs)
Educational Qualifications
• Managed outsourcing projects in France for
leading IT majors ( Accenture, TCS, Capgemini )
• Major clients: BNP Paribas – Atlas 2
Industrialization, Allianz, Sanofi, Société
Générale, Airbus, Veolia, AXA.
Professional Experience
• French native speaker and fully conversant
with the « French way of management »
• Vast knowledge of outsourcing approaches
in France and the French business culture.
Key Competencies
• General Secretary, Euro-India Economic
Business Group ( EIEBG )
• Founded in 2006, EIEBG is an open platform
to promote indo-french business and
cultural initiatives
• Active member since 2010 of European
Outsourcing Association, France Chapter.
Indo-French Business Network

6. 6
References

7. Nagapraveen JAYAPRAKASH
contact@dhanvika-consulting.com
+33 6 86 62 00 67 (Fr)
+91 73394 98447 (Ind)
WWW.DHANVIKA-CONSULTING.COM

8. 8
Management in France
An intellectual activity
! French managers see their work as an intellectual challenge
• Remorseless application of individual brainpower to solve complex issues
• Management is not perceived as an exercise requiring interpersonal skills (Anglo-saxon view)
! Written communication, even for informal interactions, is preferred by French managers
• Important KPIs of a manager are the rapidity and the quantity of his email responses
! A decision is not taken unless there is confidence in numbers
• Complex reporting using analytical skills are much appreciated by French managers

9. 9
Outsourcing maturity in France
Some key features…
Domain specialist
+
Technical Lead
+
Support Engineer
Documentation in French
and requires updates
Limited English language skills Full knowledge resides solely
with the application owner
External contractors develop
only minor evolutions
Characteristics of a « French » application owner
For a successful project execution:
• Know the background and the motivation of the subject matter expert prior to commencing transition activities
• The key to a successful project delivery will be to focus on the quality of service more than the quantity

10. 10
Travailler efficacement avec les Indiens
• L’Inde pour les nuls : Stéréotypes et préjugés
• L’Inde au quotidien
• Qu’est-ce qui rend les français si français ?
1. Perceptions croisées
• Système éducatif indien : ses principes, ses
défauts et ses réussites
• L’influence de la religion sur le comportement
des Indiens au travail
• Principes et droits au travail en Inde
2. Le contexte professionnel (individuel)
• Les forts enjeux interculturels
• Bâtir une confiance virtuelle entre votre client
et l’équipe en Inde
• Les bonnes pratiques lors d’un transfert de
connaissance, reporting des activités
3. Externalisation vers l’Inde
• Les stratégies de communication pour éviter
les « oui » qui n’en sont pas
• Les normes de communication écrites et
orales avec les indiens
4. Communiquer efficacement avec les Indiens
• Le modèle de leadership en Inde
• Savoir-être et savoir faire du management en Inde
• Identifier les leviers de motivation
5. Management des équipes
• Formaliser les savoirs et les bonnes pratiques
acquis
• Identifier les enjeux personnels et
professionnels de chaque participant
6. Conclusion

11. 11
4 choses admises implicitement à l’université en Inde
A savoir pour bien gérer une équipe indienne
1
2
Le professeur est plus âgé, plus sage et doit être
respecté. Il doit être écouté sans aucune contestation
Le manager a plus d’expérience et il doit être écouté
Pendant les cours, l’étudiant est censé d’être
silencieux et prendre des notes
Les réunions servent au manager à donner des
ordres. Ce n’est pas le moment à poser des questions
Si l’étudiant ne comprend pas quelque chose, il doit
demander après à un ami, et éviter de demander au
professeur
Les questions surgissent juste après la réunion entre
collègues
Une réponse élaborée et longue ramènera plus de
notes dans un examen
Une réponse très élaborée est souvent donnée pour
une question
3
4
Impact au travailEnseigné implicitement à l’université

12. 12
Les « mantras » de communication
Avoir la bonne capacité d’écoute face à votre interlocuteur indien
Ecouter le
langage
corporel
3
Ecouter ce qui
n’est pas dit2
Ecouter ce qui
est dit1
• L’utilisation des mots “Could/May”
• Attention aux réponses longues
• Des hésitations ou délais à répondre
• La silence n’est pas une affirmation
• Attention aux sourires
• L’oscillation de la tête