Webinar on Using MS D365 for Hospitals During the COVID-19 Pandemic
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A detailed evaluation of the current condition at hospitals helps care providers identify gaps in crucial healthcare functions. They include, patient outreach, triaging, medication management and emergency management. Using Dynamics 365, care providers can reduce these gaps and this enables them to streamline these healthcare functions better.
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Webinar on Using MS D365 for Hospitals During the COVID-19 Pandemic
- 1. Manage Pandemics & align with VBC iOS ANDROID WINDOWS CRM MICROSOFT SOCIAL CRM DESIGN EXPERIENCE CLOUDJAVA RWD www.nalashaahealth.com
- 2. www.nalashaahealth.com Agenda 2 • Current situation at Hospitals’ • Current patient journey and what's not right • Where to focus? • Here's one way to solve that • Beyond Clinical, reducing operational overheads • How to get there?
- 3. www.nalashaahealth.com Hospitals’ situation 3 Maximize outreach Priority management Self-Screening Patient Tracking Provider efficiency Capacity Forecasting Exception based intervention During Pandemics Under Value Based Care • Maximizeproviderreach • Enablepreventivecare • Minimizeavoidableadmissions • Improvequalityofcareandhealth • Engage& Educatepatients • Morecoordinatedcare • Reduceprovideroverheads All that different???
- 4. www.nalashaahealth.com The Patient Journey – and what’s not right 4 What’s missing? Pre-visit Scheduling What is happening? What should happen? • Patientsforgettheappt. Reachpatientcalendar • Check-informalitiesatclinic • Instructionsverbal/absent Instructionsthatcanbereferredto Check-informsathome Pre-emptivescreening,prioritization • Noeligibilitycheckdone • Triagingandscreeningatthefacility Checkeligibilityandinformpatient
- 5. www.nalashaahealth.com The Patient Journey – and what’s not right 5 What’s missing? What is happening? What should happen? Consultation Lab Tests Rx Pick-up • PatientsforgetLabtestappt. Remindersforpatients • Onlyclinicalpicturepresent • Rx asperproviderpreference • Educationallinksshared Knowthe‘person’ Evaluatealternativesaspercontext Trackpatientusageofcontent • Instructionsverbal/absent • Novisibilityintomed.adherence Instructionsthatcanbereferredto TrackRx pick-upandconsumption
- 6. www.nalashaahealth.com The Patient Journey – and what’s not right 6 What is happening? What should happen? IP Admission Discharge / Transfer What’s missing? • Discharge/Transfersummarygiven Makeitaccessibleandbite-sized • Verbalcomm.ofcarealternatives • Financialrepercussionunknown • Suspensearoundprocess,nextsteps • No/Shallow/Cumbersomefeedbacks • Tiresome/stressfulcollections Well-timed‘usable’statements PayerreconciledEOBs Continuousupdates&education Inform&Enablethe‘person Reconcileplanbenefits/careoptions
- 7. www.nalashaahealth.com The Patient Journey – and what’s not right 7 What’s missing? What is happening? What should happen? Care plan Execution Wellness Mgmt. • Socialanglemissing Tracesocialactivity • Dashboardstoactionlooptoolong • Careteamsstretchedfortime • Don’tknowwhoneedsintervention • Patient’swordastruth • Careplanetc.sharedwithfamily • Occasional,out-of-contextcalls Tangiblewellnessmeasurement Promotefamilyengagement Track‘person’health/behavior System-assistedprecisiontargeting Journeychartingforexceptionaleventnotifications
- 8. www.nalashaahealth.com Focus Areas 8 Patient journey orchestration Unified Care collaboration AI powered alerts, Notifications, Worklists Contextual omni- Channel outreach Real-time Wellness monitoring 360o Patient view What’s missing?
- 9. www.nalashaahealth.com US-Healthcare with D365 9 VBCTenetsWhatD365doesforyou Wellness ManagementPre-visit During visit Post Visit Adm. & Discharge Send - Appointment on patient calendar, Check-in / Screening forms, instructions Alert patient of eligibility lapse Check eligibility Patient Engagement Patient Engagement Quality of care Patient Engagement Quality of care Interoperability Patient Engagement Quality of care Interoperability Population Health Patient Engagement Quality of care Interoperability Population Health Mass outreach – Preventive care Present complete patient picture Track Rx pick-up and alert provider Cal. Invite and reminders for test Instructions and educational content Alert billers of closed encounters Loop patients in on Lab tests Measure access to end. resources Alert providers of incomplete charts Payer reconciled patient statements Referral tracking & alerts Enable program choices & enrolment Share with patient – Discharge summary, Care options, Financial repercussions, Care plan Involve family/Social workers Collection reminders & payments Chart patient journeys – Identify at- risk patient, real-time adverse event notification, pre-emptive intervention Auto-assign care team members Auto-trigger billing RPM & social engagement tracking Benefits Reduced wait time & No-shows Fewer Claim denials Lower effort for check-ins Better Medication adherence Shorter payment cycle Informed patients Better PR collections Faster Cash flows Informed patients Better PR collections Healthy patients (preventive care) Engaged patients Better provider utilization Healthy patients (preventive care) Reduced overheads Costs Accelerated dollars Clinical Financial Admin Artificial Intelligence Custom process orchestration Ubiquitous Connectivity Robotic Process Automation Device Integrations
- 10. www.nalashaahealth.com Non-clinical Challenges– To be avoided 10 Admin/Operations Billing Customer Support ChallengesYouwish Manual intake, Clinician/Equipment allocation draining resources No unified care collaboration view Urgency/Specificity of action missing in Population health dashboards Engagement for clinical trials difficult Staff performance tracking inaccurate No real-time allocation of closed encounters for billing Cumbersome coordination with providers for claim fixing Patient statements lag payer payments by too much Missed eligibility, Auth.; No/Delayed actions for negative responses Limited/No access to conversational & feedback history, social context Ineffective/Missing/Cumbersome link with care teams No unified comm. – Internal/external No targeted pre-emptive care ability Performance-outcome attribution Actionable population journey Event-based ‘At-risk’ worklist Centralized coordinated Comm. Auto-reminders/notifications/follow-ups Customized auto-run campaigns Auto-gen. invoices and payment reminders AI-assisted customer service 360-degree Patient viewRules-driven biller worklistsRules-driven resource management Well-timed satisfaction surveys Marketing No customization/personalization in Campaigns – targeting, messaging, timing, channel Manually push relevant educational content to patients No empirical patient engagement measurement Patient-event driven content Digital engagement footprint tracking Conversational provider collaboration
- 11. www.nalashaahealth.com 11 Patient & provider portals Marketing Automation Care Management Predictive analytics Intelligence driven processes Mobile enablement Billing operations IoT (Device integrations) Conversational AI RPA Kick-Off Artefact analysis Administration Patient Profiling Customer Service Rules engine Analytics (PHM & more) Final Delivery Go-live W1 W2-8 W9 W10-11 W12-14 W15-18 W19 W25-26 W27 W28 CoveredFeatures • Appointment scheduling • Eligibility checks • Follow-up tracking & capability • Patient journey setup • Precision targeting • Internal/external communications • Customer support/billing operations • LMS to help support staff • AI driven resolution/processing • Chat-bot to minimize incoming calls • Conversational AI • Automate mundane tasks (RPA) • Implement HC interoperability standards • Integrate data from solutions & devices • Alerting mechanism • Notification & reminder setup • Lab & eRx orders (patient reminders) • Channelized marketing (post analysis) • Custom educational content • Resource management/allocation • Population Health Management • Patient engagement insights • Feedback analysis • Clinical & financial reports • Predictive reports, pre-emptive care • Marketing insights & analysis • Care collaboration view of patient • Family tree (family history, etc.) Implementation: How simple is it? Req. gathering UAT W20-24 Integrations Toppings & Add-ons Administration Customer Service Integrations Patient Profiling Rules Engine Dashboards/Analytics
- 12. www.nalashaahealth.com For more information, contact info@nalashaa.com Nalashaa Healthcare Solutions LLC. 510, Thornall Street, Ste 210, Edison, NJ 08837 +1-732-602-2560 Ext: 200 13 Thank You www.nalashaahealth.com
Notes de l'éditeur
- The current situation, & why is there such a crisis in hospitals across US today! Educating patients on preventive measures and better lifestyle choices to stay healthy – Maximize outreach Keeping the unwarranted cases out of the hospital to prevent clogging of the front-desk – Priority management Patient engagement with scale to ensure self-screening – Patient empowerment Keeping track of patient health and prioritize the needed outbound efforts – Patient health & status tracking Easing provider burden to prevent their burn-out – Provider efficiency Knowing and forecasting capacity to optimize quality and cost – Accurate capacity planning Spend time on what needs to be acted upon instead of figuring it out – Automated orchestration/Exception based intervention
- What do we want to show Notifications/Alerts to providers Reminders to patients Educational material to Patients Health/Behavior monitoring/progress of Patients Periodic screening of patients – triaging outside the clinic Coverage of patients to be ensured Engagement of patients
- What do we want to show Notifications/Alerts to providers Reminders to patients Educational material to Patients Health/Behavior monitoring/progress of Patients Periodic screening of patients – triaging outside the clinic Coverage of patients to be ensured Engagement of patients
- What do we want to show Notifications/Alerts to providers Reminders to patients Educational material to Patients Health/Behavior monitoring/progress of Patients Periodic screening of patients – triaging outside the clinic Coverage of patients to be ensured Engagement of patients
- What do we want to show Notifications/Alerts to providers Reminders to patients Educational material to Patients Health/Behavior monitoring/progress of Patients Periodic screening of patients – triaging outside the clinic Coverage of patients to be ensured Engagement of patients