1. NANCY A. LASKA
23 Penrose Street 401.383.5824
North Providence, RI 02911 nlaska@hotmail.com
SUMMARY
Office Administrator with an honorable work ethic and the ability to multitask while serving a high client volume in a
friendly, professional and courteous manner. Flexible during change and promptly responds to staff and customer needs.
Organized and adept at prioritizing, performs equally well independently or within a team environment. Capable of
comprehending and applying new methods and responsibilities quickly. Extensive experience working closely with all
levels of executives including C-suite, and clients with various management styles. Strengths include:
 Front Office Management  Deadline Oriented  Microsoft Office 2010
 Scheduling  Inventory Control  Outlook/Google Calendar
 Customer Focused  Purchasing  File Management
 Document Formatting  Honors Confidentiality  Internet Research
PROFESSIONAL EXPERIENCE
Temporary Positions through Staffing Agency 2012-Present
BROWN UNIVERSITY ADVANCEMENT May-July/December 2015 & May – July 2016
Front Desk / Receptionist
 Answered phones and directed calls to appropriate department.
 Monitored security door and announce/directed guests.
 Assist departments with special projects to support special events.
 Maintain coffee supply, sort mail and monitor package deliveries.
COAST REALTY November 2014 – February 2015
Commercial Property Managementand Development
Front Desk Associate
 First point of contact for incoming calls and provided support to Operations Manager.
 Communicated with tenants regarding maintenance problems; scheduled appropriate vendors to schedule
repairs. Assigned landscaping crews and assigned work.
 Maintained work order database.
 Composed and sent email blasts to brokers notifying of available properties.
 Explored Internet and developed marketing spreadsheets for Director of Acquisitions.
 Executed varied administrative duties as assigned; proofed and formatted leasing contracts.
 Drafted letters for President, CFO and accounting department.
 Performed Internet research for city/state regulations and construction forms.
CORE BUSINESS TECHNOLOGIES, CATALYST, INC.;
BUTLER HOSPITAL; RI PRIMARY CARE/POLARIS MANAGEMENT; PAUL CUFFEE HIGH SCHOOL; JORDI LABS
Short-term Receptionist / Administrative Assistant Positions
CRYSTAL VILLAGE APARTMENT COMPLEX October 2013 – January 2014 / May 2014
Interim Property Manager
 Received tenant repair requests, assigned duties to maintenance personnel and entered activity in database.
 Addressed complaints from residents and took appropriate action to remedy situations.
 Issued late payment and 14-day notices to delinquent parties.
 Prepared and delivered lease addendum/renewals, new leases and applications.
 Wrote renewal letters and calculated rent for leases with upcoming end of term agreements.
 Collected rent payments, provided receipts, and logged in register; showed available units to perspective tenants.
 Ordered new carpeting, flooring, appliances and supplies from appropriate vendors.

2. Page 2 NANCY LASKA
CRYSTAL VILLAGE APARTMENT COMPLEX (continued)
 Recorded paperwork with Court Clerk and Sheriff’s Office for eviction process.
 Researched providers for security system repair.
 Developed process for tenant vehicle registration update.
 Posted apartment availability online weekly.
BEGO U.S.A, Lincoln, RI May-December 2011
Importer and US Distributor of Dental Laboratory Supplies
Independent Contractor hired to work on special project and fill in for employees on leave.
Administrative Support, Customer Service
 Developed Standard Operating Procedure (SOP) manuals in preparation for ISO/OSHA certification.
 Assisted phone customers with pricing and orders; entered data for Sales Department; directed calls for product
information and repair issues.
 Reconciled daily receipts, prepared bank deposits, and initiated collection calls.
RIGHT MANAGEMENT, Lincoln, RI 1996-2010
Worldwide Career Transition and Organizational Consulting Firm
Office Administrator, 2004-2010 (Responsibilities added to Sr. CSA position)
 Maintained contact with property management to ensure all necessary maintenance was performed in a timely
manner and initiated special services when necessary.
 Ordered supplies and marketing materials, and maintained inventory levels.
 Managed corporate credit card and expenses by comparing price vs. product/service from vendors.
 Set up conference rooms for special events and meetings, and arranged for refreshments as needed.
 In-office contact for remote IT department assisting with updates, network problems and equipment malfunction.
 Monitored and documented candidate activity, and maintained corporate database.
 Assisted staff and candidates with problems utilizing proprietary website.
 Received numerous letters of appreciation from candidates and honored with monetary “Performance Award.”
Senior Client Services Associate, 1996-2004
 Front desk administrator providing administrative support to all staff and candidates.
 Maintained schedules for up to 7 full and part time consultants using appointment book and Outlook Calendar.
 Created and managed training calendar for candidates and staff.
 Processed documents and resumes including: formatting, editing and proofreading.
 Organized seminar materials for instructors and assisted with office orientations for groups of 5-30.
 Responded to questions regarding service usage, corporate policies and programs.
 Provided on-line research in subscriber websites (CareerSearch, Dun & Bradstreet and OneSource).
WARREN CHIROPRACTIC CLINIC, Warwick, RI
Chiropractic Assistant
 Assisted doctor in examination and X-rays and administered therapy to patient as prescribed by doctor.
 Answered patient questions and concerns regarding treatment and the science of Chiropractic.
 Provided backup for front desk personnel.
 Scheduled external diagnostic appointments for patients (MRIs, X-rays, Blood work, Neurologists, Orthopedics).
 Processed and formatted medical reports and letters for insurance companies and lawyers.
EDUCATION and TRAINING
Graduate, Portsmouth High School, Portsmouth, RI In-house and off-site company-specific training seminars