1. NANCY LEONENANCY LEONE
Home: Rocklin, CA • Cell: (408) 309-4011 • E-mail: nancy_leone@amat.com
Operations ExecutiveOperations Executive
Operations professional with 20+ years of experience in high-tech industry • 2 Masters in Quality Assurance & Counseling
Psychology • Skilled team-builder with strong leadership, communication and change management skills • Passion for cultivating
positivity and confidence in team members • Solves problems through diplomatic, unbiased approach • 21 years in active and
reserve military
A R E A S O F E X P E R T I S E
• Team Building & Coaching
• Program / Project Management
• Dashboard Development
• Operations Management
• P&L Management
• PMP Certified /LSS trained
Career History
APPLIED MATERIALS, Santa Clara, CA 1993 - Present
Manufacturer of semiconductor fabrication equipment.
Global Continuous Improvement Director of Operations (2015 – Present)
Responsible for operations, the training program, operating rhythm, project tracking and the forecasting and
realizing of project benefits.
Director of Service Productivity Improvement (July 2012 – 2015)
Responsible for a maintenance service productivity improvement program with the goal of driving improvements
in cost and customer satisfaction.
• Developed and implemented service ticket improvement program, including local language live training, on-
line training and an audit process which drove compliance from <10% to 94% in 7 months.
• Led the development of 4000+ maintenance work standards representing >200K of maintenance tasks
executed annually, thereby providing performance baselines to drive continuous improvement efforts.
• Developed an application based on work standards that models the required labor profile to support a
forecasted workload.
• Implemented business processes to support a continuous improvement program, including templates,
operational cadence, a performance dashboard and project tracking.
SPG (Service Product Group) Chief of Staff (2010 – 2012)
Served as Chief of Staff for a $1.8B service product business; Responsible for managing the Global P&L across 6
product groups; managing the pricing teams for both Spares and Service products; developing agendas for and
facilitating staff meetings and operations reviews.
• Facilitated alignment between the business teams, operations, finance controllers and the field service
organization in the development of cost reduction roadmaps to achieve target operating margin.
• Led finance Flash and Commit processes and partnered with finance to develop Service and Spares profit
models that are still in use today.
• Simplified pricing processes, implemented closed loop feedback processes with our internal customers and
revised performance metrics to target the cycle time and accuracy.
Head of Operations (2008 – 2010)
Responsible for developing global operational infrastructure and P&L management for service and parts business
for emerging products; annual revenue ~$30M.

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• Assumed control of an ineffective and under-staffed customer service team, streamlined and automated
business processes.
• Implemented annual customer surveys which drove improvement efforts priorities; over a 3-yr period,
customer satisfaction improved >20%.
• Developed operational performance metrics resulting in root-cause analyses and corrective actions which
significantly improved our on-time delivery and quote cycletime performance.
• Developed and implemented a commodity-based margin strategy and global list pricing process, which in turn
reduced quote cycle times.
North America Business Manager (2007 – 2008)
Responsible for retaining and regaining post-warranty spare parts marketshare for Applied Materials North
American accounts.
• Met with account teams and customers and negotiated options for regaining lost parts business while ensuring
we do not lose more business to lower cost competitors.
• Collaborated with Global Product Managers, account teams and sales personnel to develop account specific
spares marketing strategies for 50+ customers for marketshare retention and recovery.
Senior Operations Manager (2004 – 2007)
Spearheaded several strategic process improvement initiatives:
• Downs Initiative – Previously managed the Downs Support team and returned to the Downs/Expediting
program in a strategic capacity to address high transaction and freight cost and increasing internal and
external abuse of this costly support. Drove several cross-functional, region-specific teams to address root-
causes behind increasing cost of our downs process, resulting in $1.5M savings annually.
• Intellectual Property (IP) counsel chairperson – Chaired counsel who included legal, engineering, marketing
and 3rd
party firms to address immediate IP risks and develop a long-term strategy to protect our IP, including
patented products and trade secrets.
• Materials Cost Reduction – Developed “T1000” program which aligned the top 1,000 strategic parts across
our global internal customers to focus our cost reduction efforts on; collaborated with supply chain,
engineering and suppliers to reach cost reduction goals; program became template for other groups to
prioritize and drive materials cost reduction.
Global Downs support and Purchasing Manager (2000 – 2004)
Responsible for managing a team that varied from 15 to 45 people. Responsibilities included management of
$35M in open purchase orders, ensuring parts for customers with machine downs were aggressively expedited and
frequent communication with internal and external customers. Assumed management of 2 “broken” groups with
low productivity and morale, and within 3 months, metrics reflected highly productive and healthy groups.
Other Relevant Experience
Reverse Logistics and North American Depots Manager
Managed team of 25 responsible for the timely receipt and disposition of $8M of returned material on a monthly
basis and a team remote planners and customer service representatives responsible for North American spares
support, including inventory accuracy and control for 6 spare parts depots and 15 customer consignments.
Quality Engineer, Process Improvement Engineer
Drove a variety of industrial engineering type process improvement projects.
United States Army (Active & Reserves) – Military Intelligence Officer, retired
Education
M.A., Counseling Psychology
John F. Kennedy University, Campbell, CA

3. Nancy Leone Page 2
M.A., Industrial Studies/Quality Assurance
San Jose State University, San Jose, CA
B.S., Mathematics
Santa Clara University, Santa Clara, CA
Computer Skills – Proficient in Microsoft Office (Excel, PowerPoint, Project), SAP