6. Types of Bots
Informational Chatbots
Handles large volume of FAQs
by converting FAQ content into
conversational experience.
Transactional Chatbots
Empower end users to self serve
Dynamic and
Contextual Chatbots
Context aware and do things on
your behalf to make you more
productive
11. References
• Azure Bot Service
https://azure.microsoft.com/en-in/services/bot-services
• Create a bot with Azure
https://docs.microsoft.com/en-us/composer/quickstart-create-bot-with-azure
• Connect a bot to Microsoft Teams
https://docs.microsoft.com/en-us/azure/bot-service/channel-connect-teams
• QnA Maker
https://www.qnamaker.ai
What is QnA Maker service? - Azure Cognitive Services | Microsoft Docs