2. During
any coaching conversation the onus of
keeping a calm mind and countenance rests
on the coach, even if faced with hostility
from the coachee.”Flipping his lid” is not an
option for the coach.
By
Nandu Warrier
www.nanduwarrier.co.in
3. The
outcome of any conversation depends
directly on your ability to match the
conversation style of the opposite number
Nandu
Warrier
www.nanduwarrier.co.in
4. A
professional interaction with a client will
be more effective if there is clarity of
distance, clarity of thought, clarity of agenda
and careful preparation.
By
Nandu Warrier
www.nanduwarrier.co.in
5. The
success of any crucial conversation will
depend on the protagonists to be solution
focused, not problem focused.
By
Nandu Warrier
www.nanduwarrier.co.in
6. Professional
courtesy has a direct bearing on
the outcome and consequently the
productivity of any
verbal/written/telephonic interaction
By
Nandu Warrier
www.nanduwarrier.co.in