2. 6440 Southpoint Parkway, Suite 300
Jacksonville, FL 32216
Office: (904) 337-6300
Toll-Free: (866) 793-2484
Headquarters Beech House, Suite D
Phoenix Business Park
Llansamlet, SA7 9FZ
Office: 0800 002 9249
Secondary Office: 01792 795889
International Office, U.K.
Count On the HCI Group
For complete information on how the proven professionals at the HCI Group can
help you meet your goals, contact us at info@thehcigroup.com or call(904) 337-6300
theHCIgroup.com
A Smarter Approach To Healthcare IT
Helping IT Departments Reduce the Cost of Healthcare while
Strengthening the Epic Support Model.
The HCI Group’s IT Sustaining Support Model:
· Focuses on process analysis that drives your unique solution
· Uses business intelligence to surface productivity/efficiency improvement
· Results in robust Epic application support of high quality and control
(we are more than a clinical service desk)
· Offers unique pricing options
HCI Group, At Your Service
The HCI Group has partnered with a world class call center and offers a customized
24x7 solution to remote IT support, enabling the highest level of quality at the lowest
resource cost.
· World class centralized service center approach groomed to support:
– Solid Epic front line incident triage for root cause and issue resoultion
– Identifying and addressing gaps in training
– Supplementing certified application analyst needs in break/fix,
maintenance and enhancements
· Embedded business intelligence
· Cross-certified experienced Epic talent
· Customized integrated processes for knowledge tracking and transfer
Business Intelligence
The HCI Group leverages data for management decision making by noting
improvements in what and how data is captured for use, through performing robust
analysis, with an Epic focus to resolve root cause and ultimately reduce call volume.
Process Analysis
The HCI Group addresses process analysis with onboarding as productivity and
efficiency is captured during transition in support. The HCI Group also addresses the
Tier I Service Desk and offers alternatives to enhance or outsource.
Application Support Processes
Solutions range from a centralized effort to tackle like tickets/issues e.g. orders
tickets to effective triage - ensuring staff prioritizes failure tickets over request
tickets. The HCI Group then identifies those requests that can more appropriately
fit into a scheduled upgrade or build effort without causing unreasonable stress on
the organization.
Quality & Control
The HCI Group works to ensure day-to-day changes to the functionality of the system
will compliment, not contradict, any new build. In addition, we address the complexity
of the build that offers progress toward a streamlined sustaining support model.
Results
More than resolving the short-term resource issue, the HCI Group’s approach is
built on a knowledge transfer process and Epic subject matter expertise. It is focused
on communication strategies that breakdown silos of management and encourage
synergy in developing cross functional best practice and leverages a cross-certified
team to assist with key insights.
The HCI Group Sustaining Model
