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Mobicall Healthcare
- 1. Healthcare Unified Multi Application Communication Server
- 2. BMS Patient Transport Mobilisation Cardiac alarm Hospital Codes Call Assist Nurse Call Emergency and hotline ICT Alarms Fridge Alarms BMS/Fire panels Systems Alarms Orderly Evacuation Emergency management Healthcare
- 3. Patient Transport Mobilisation Cardiac alarm Hospital Codes Call Assist Nurse Call Emergency and hotline ICT Alarms Fridge Alarms BMS/Fire Pannels Systems Alarms Orderly Evacuation Emergency management Healthcare
- 4. Like everyone else, Mobicall can use SMS, E-mail, Paging and TEXT based Messaging !!!! But is that good enough?? Mobicall is Unique as it can Automate delivery of Critical Events & Alarms in Real time Voice and can receive Real time Acknowledgement and perform Real time Escalation and Instantaneous Collaboration on any Phone Therefore Mobicall Guarantees an outcome
- 5. Alerts and Alarms can be launched Automatically direct via Mobicall to the required recipients !! Fire Alarm systems Emergency Response teams BMS – Air-conditioning Heating, Power……. Sensors / Contacts Medical Fridge Alarms Critical ICT Alarms Heart Beat Supervision Critical Medical equipment Nurse Call Systems Medical code Alerts Automated Surveillance Motion Detection
- 6. “Others Alarms can also be launched by” Automatic Alerts direct via Mobicall Patient Monitoring Equipment Fridge Alarms Surveillance Monitoring
- 7. Alerts and Alarms can be launched by Nurse Stations via a Web interface !!
- 9. Alerts and Alarms can be launched by anyone with Authority via any type of Phone
- 10. Nurse Call Integration of an existing Nurse Call System. Nurse Call to Dect/WIFI. If Nurse is not able to take care of the patient, MobiCall starts Escalation to another nurse group or supervisor NURSES in AREA responsible - NURSE DECT/WIFI While Phone ringing: -> Displaytext: NURSECALL While answering: -> Displaytext: ROOM 122/1 -> Voice Message: “Nurse call from Room 122/1. Press 3 to take care” SUPERVISOR ROOM 122 Bed 1 NURSE CALL SYSTEM Responsible Escalate Note: Once a nurse has accepted, the other phones within the group stop ringing. If a nurse cannot get to the bed to cancel within a designated period, escalate the call.
- 11. Code Blue (Clinical Emergency) • Distinguishing ring tone highlighting emergency. • « Code Blue » displayed on the handset. • On answer – the full description of the location is presented. (text to speech ) • If handset is busy, Mobicall will break into the call to deliver the message – guaranteed delivery. Group of Doctors/Nurses
- 12. Skill Based Mobilization Skill based search in emergency cases is the most effective way to mobilize personal resources depending on the needs. A group of persons gets called at the same time. Confirmation makes sure that the requested number of persons will respond. Confirmation can also be used to communicate estimated arrival time. DECT/GSM/WIFI PHONE WEB INTERFACE - MOBILIZATION REQUEST 1 x SURGEON 1 X DOCTOR 3 x NURSE GROUP of SURGEONS GROUP of DOCTORS GROUP of NURSES GSM <<This is an emergency alarm. Please come to Area 2B. To confirm press 3…>> <<This is an emergency alarm. Please come to Area 2B. If you can be there within the next 5 minutes press 1. If you can be there within the next 15 minutes press 2. If you can be there within the next 30 min press 3….>> OR optional: VOICE RECORDING
- 13. Emergency Conferencing The most effective way to discuss and arrange further approach in case of an emergency (for example Code Yellow, Code Red, Code Brown, etc) is to join the related persons together into a conference. This can be done from any phone for e.g. Group 5: - Dial 1051 for immediate Emergency Conference (EC) - Dial 1052 for EC with Pre-Announcement - Dial 1053 for EC with dynamic Announcement - Dial 1054 for EC no confirmation required. Operator Recording PBX CONFERENCE Group 5 <<This is an emergency for group number 5. Press 3 to confirm and be transferred into the conference...>> 1052
- 14. Emergency Responses The management of emergency situations providing an effective way of managing the process Paramedic Mobile phone Desk PHONE GROUP of DOCTORS Emergency department Hospital 1 optional: VOICE RECORDING Emergency department Hospital 2 Emergency department Hospital 3 Desk phone DECT Mobile DECT Mobile
- 15. Fire Alarm - Fire Fighter DECT Display text: FIRE 1207 Voice Message: “Fire detected in Room 1207. You will be transferred into conference.” ROOM 1207 Fire Alarm Fire Warden CONFERENCE Security Manager Info SMS to Manager PBX In case of a fire alarm the information of the fire location has to be forwarded to the responsible group of fire wardens as quick as possible.
- 16. PhoneWEB INTERFACE Authentication (optional) Loudspeaker on Room phones ==> Conference with Caller ==> Emergency Message Security/Manager and/or POLICE 133 Acoustic and optic signaling Evacuation Alarm It is vital to inform the evacuation helpers first. They need to be placed on strategic places to guide the evacuation, take care of predefined scenarios and avoid panic. To start this procedure an authentication of the security manager with ID and password is required.
- 17. Solution Diagram PBX Alarm trigger via dial-in Fire Alarm System BMS Voice Recording Conferencing Internal phones Dect Voice & text Voice & text Voice Dect Text (SMS) GSM ISDN & SIP PBX Web Interface
Notes de l'éditeur
- Emergency Messaging Flexible Inputs Flexible Outputs Central Management of Business Process Integrated Voice and Text Audit Trail and Benchmarking Automation of Situation Management
- Code Blue
- I will now show you a few examples that you will find in a hospital. This situation requires a number of people to respond. In this example, a Surgeon, Doctor and 3 Nurses are required. Mobicall will call a group of Surgeons and the first to acknowledge accepts the call. The others will either be told not to respond or the handsets will stop ringing. This process is the same for the Doctors and Nurses.
- Messaging with Notification, Mobilisation, Collaboration Quicker and effective decision making in time critical situations Receipt guaranteed e.g.; call override, escalation Full Event Traceability – including recorded message ALERT: Staff call 888 State Code Yellow Location Nature of Emergency MANAGEMENT: Messaging server takes call Messaging server records message Messaging server calls the Management Group on DECT / Extensions DELIVERY: Messaging server guarantees delivery of voice message. Voice message played as each caller picks up. After voice message, callers are automatically conferenced together. RESPONSE: Messaging server enables collaboration as management team discuss response within seconds of initial 888 call. New messaging server escalation process can be started via predefine business rules.
- I will now show you a few examples to manage emergency situations that occur off the hospital campus. Ambulance scenario – A paramedic calls into Mobicall, leaves a message relating to all the injuries and holds. Mobicall, calls the emergency departments across the hospitals within that District, plays the message to the person answering and then places them into a conference for all to discuss the appropriate action. Doctor requires to contact all within a group. They call Mobicall, leave the details and hold. Mobicall calls everyone within the group, first on the DECT, if unsuccessful, tries a mobile etc until successful. All participants hear the message and then get placed into a conference.
- In this example, a fire alarm has been triggered. The fire wardens are conferenced in allowing them to communicate while they investigate the fire. This allows them to confirm their locations and the areas investigated – taking away the normal chaos from people running around aimlessly.
- Line Supervision Basic supervision of PBX network consists in checking the connection between the Mobicall system and the PBX. If any element of the communication chain is down, an alarm can be started. This alarm will of course need to use an available media. This feature, known as line supervision consists in two functionalities: - Check layer 1 of each PRA connection - Implement a line check by a loop call (routed in the PABX to test as many important elements in the voice network as required). This feature is included in the software without any options and should be configured for every installation, since providing the basic level of information, should the system have a problem with PBX connection. Since most of the alarm scenario depend on voice or messaging to DECT, it is highly important to send this type of information so the system can be set back on line as soon as possible. Line supervision can also be used as a watchdog concept for all Mobicall servers within a network. The servers call each other in predefined intervals. If a call is not received, an alarm is launched informing the responsible person of a possible problem with the Mobicall server which failed to make the call, or the voice network.