1. Nerveen Naeem
02-38441551/0100-9026204
E-mail: nerveennaeem@yahoo.com
Objective Seeking an opportunity in a reputable entity to develop my skills and
enhance my career path.
Profile A highly motivated and adabtable person with experience in:
 Teaching.
 Customer Relationship Management.
 English Translation.
Education  Faculty of Al Alsun, Ain Shams university (2008)
 Italian Department, Grade : Good(585/760)
Percentage: “76.97%”
Computer Skills
 MS Office applications
 Internet
Languages
Professional
Development
• Arabic: Mother tongue
• English: Very good.
• Italian : Excellent
 MTD Diploma at Ministry of Defense Language Institute (2009).
 Italian Language Course (2009).
 English Course at BERLITZ (2014).
 Translation Course (2015).
Experience
Teaching adults at the Ministry of Defense Language Institute
(November 2012 - July 2013)
Job Description:
 Teaching adults the Italian curriculum set by the institute's
management.
 Maintaining student's attendance records and grades.
 Prepare course materials such as syllabi, homework assignments,
and handouts.
 Evaluate and grade students' class work, assignments and
participation.

2. Customer Relationship Management Executive at Mffco
(November 2009 – August 2012)
Job Description
 Replying to customers’ inquiries.
 Managing customer relationship with banks.
 Following up with customers to receive their stuff on time.
 Coordinating workflow with the sales and marketing team.
Translator at i-translate (June 2015 – September 2015)
Job Description
Translate documents from English into Arabic and vice versa.
PersonalData  Date of Birth: 05/09/1987
 Nationality: Egyptian
 Marital status: Single
 Address: Helwan