NetWrix Case Study

1. NetWrix Customer Case Study
Proactive Password Management at Tandberg
Customer: “Since implementing the Password Expiration
Tandberg Notifier, our helpdesk has seen trouble tickets
Web Site:
www.tandberg.com relating to passwords completely disappear.”
Number of Users: 700
Industry: Telecom
Benjamin Powell, IT Services Engineer at Tandberg
Solution:
Identity management Understanding its global presence, Tandberg implemented
Product:
a “Going Green” initiative, which was designed to improve
Password Expiration Notifier the company’s energy efficiency while, at the same time,
reduce its overall carbon footprint in the workplace.
Vendor:
NetWrix Corporation
In order to stay up to date with its innovative products
Phone: 888-638-9749 and maintain its progressive environmental stance, the
Web Site: www.netwrix.com majority of Tandberg’s employees work either remotely
or from home offices. While this environmentally friendly
Customer Profile:
Tandberg is a leading global focus has helped in the global plight to reduce carbon
provider of telepresence, high– emissions, the company’s IT department has discovered
definition videoconferencing and that utilizing remote workplaces has also created ongoing
mobile video products and services.
Tandberg designs, develops and
problems with password expiration. The IT team at
markets systems and software Tandberg had experienced its trouble tickets relating to
for video, voice and data. The passwords soar while seeing an increase in downtime
company provides sales, support
among its remote users.
and value–added services in more
than 90 countries worldwide.
Challenge: Expiring Passwords Increase Support
Costs, Impacts Productivity
Password expiration is the frequent cause of many IT support
issues. At Tandberg, the IT team was spending a great deal
of time answering support calls from users who needed to
reset their passwords. Although considered routine work for
Copyright © NetWrix Corporation. All rights reserved.

2. NetWrix Customer CaseCase
NetWrix Customer Study
Study
the department, it consumed a significant customizable notification e-mails to the
amount of time that would have been account owners.
better spent on other IT projects. Tandberg
The tool also sends summary reports to
sought a product that would Netwrix
system administrators by e-mail. Armed
Customer Case Study “Since implementing
with such a tool, administrators at Tandberg
the Password Expiration Notifier, our
soon discovered that they were able to
helpdesk has seen trouble tickets relating
proactively resolve password expiration
to passwords completely disappear.”
issues for their users.
Benjamin Powell, IT Services Engineer at
Tandberg NetWrix Customer Case Study “Since implementing NetWrix’s Password
notify users about expiring passwords Expiration Notifier, our helpdesk has
while providing them with ample time to seen trouble tickets relating to passwords
change those passwords, and to avoid extra completely disappear,” said Benjamin
help desk calls while reducing subsequent Powell, IT Services Engineer at Tandberg.
related costs to the company. Tandberg’s IT “This product has been a life-saver, not
team discovered first-hand that passwords only to our IT staff, but to our remote users
that are not changed within required by practically eliminating down-time.”
timeframes can cause productivity losses,
and sometimes disruptions of critical About NetWrix Corporation
services. Established in 2006, NetWrix
Corporation provides innovative and
Solution: Password Expiration cost-effective solutions that simplify and
Notifier automate the management of Windows
The Tandberg IT team turned to networks. With in-depth knowledge
Password Expiration Notifier to solve the and experience managing Windows
abovementioned problem. This product environments of all sizes, the company
periodically checks all users in the specified delivers solutions to meet complicated
Active Directory domain to detect ones business requirements while fulfilling
whose passwords are about to expire in a the best expectations of IT professionals.
specified number of days, and then sends
Copyright © NetWrix Corporation. All rights reserved.