1. NeveenIbrahim El Khouly
Address : Villa 143 4th district- New Cairo
Mobile : 01004848414-01118402647
Email : Neveene_elkhouly@live.com
Objective
Aiming to become an effective key member of a fast growing company where I can
implement my qualifications and education in order to achieve development and success for
the enterprise as well as to contribute to the company achieving its goals.
Education
May 2003 : B.Sc. in Commerce, Accounting Section, Ain Shams University.
Overall grade : Good
June - 2000 : High School Degree, El Salam Language School
Work Experience
Operations Senior Officer August 2011 till now
Employer Name: Egypt Factors (Subsidiary of CIB, Firm Bank & IFC – World Bank)
Industry: Financial Institution - Factoring
Job Title: Operations Senior Officer (Leading dept management &
collection function)
Reporting to: Operations Manager
Job Description:
Basic
Responsibilities
 Leading Debt Management and Collection processing function
 Carrying out the day to day operational activities as laid down in the
Operations Procedure Manual at the Clerical level.
Day To Day
Activities
 These include, but not limited to the following:
- Documents Checking.
- Invoice, Credit Note and debit note Entry.
- Reassignments.
- Approve and Disapprove invoices.
- Dispute Entry and Resolution.
- Disbursements and Payouts Entry.
- Time loans booking.
- Filing.
- Adjustments Entry.

2. - Collection allocations.
- Cheques control.
- Collection control.
- Facility Documentation.
- Facility Creation.
- Limit and review date loading.
- Facility amendment.
- Account setup documentations.
- Safekeeping accounts(collaterals)
- Facility maintenance.
 Maintenance of collaterals.
 Maintenance of warehouse positions.
 Maintenance of insurance policies.
- Buyer activation ( IL handling framework)
- Client Servicing – if needed
Operational Control
and Risk Functions
 Ensure that systems and procedures are followed for all Operational
Activities.
Client Servicing  Satisfying the client as much as possible by introducing best service.
Compliance  Ensure compliance with Operational Activities as laid out in the
Operations Procedure Manual
 Ensure compliance with regulatory and safety standards for
housekeeping of documents.
 Ensure compliance with the FCI rules for international factoring.
Cost Effectiveness  Strive towards minimizing the cost and loss.
 Proactively use technologies to improve and speed up operational
activities.
Housekeeping  Ensure proper housekeeping of documents, retrieval and collaterals
documents both in physical and electronic form.
Other
Responsibilities
 Ensure proper interaction with internal departments like Legal,
Treasury, Customer Services, Finance…etc on an ongoing basis for
operations related activities
 Any Other activity delegated from time to time
Customer Service &
Operations Supervisor
May 2010 till July 2011
Employer Name: Arope insurance Egypt (One of Blom Bank Group companies)
Industry: Financial Institution - Insurance
Job Title: Customer Service & Operations Supervisor
Reporting to: Customer Service & Operations Manager

3. Job Description:
 Answer Customer's calls within the agreed service level.
 Answer customers inquiries and handover customers request to the back office within
the agreed service level.
 Ensure Customers request are executed within the right channel.
 Ensure using the right forms.
 Conduct follow up calls to ensure satisfaction.
 Handle customer complaints and propose solutions to ensure customer satisfaction.
 Communicate to higher authority all issues complaints (Reports, statistics, analysis …)
related to department performance, obstacles bottle necks and propose solutions.
 Communicate potential.
 Up sells, cross sells and market special offers.
 Sell and market branch products and services to meet target assigned.
 Issuing certificates of saving and reviewing each category.
Head of Customer Service Form May 2009 - Apr 2010
Employer Name: International Security and Services S.A.E. (Falcon Group) one
of CIB's companies, Cairo, Egypt
Industry: International Security
Website: www.Faclcon.com
Job Title: Head of Customer Service
Reporting to: Managing Director
Job Description:
 Continuous follow up of customer satisfaction and complaints.
 Immediate response to the clients’ problems.
 Analyzing problems, and solution development and implementing correctly.
 Establishing strategies to enhance the client’s relationships.
Sales Executive Form 2007 - April 2009
Employer Name: AMLAK for Real State (Sister company of EAMMAR for Real
State)
Industry: Real State
Website: www.amlakegypt.com
Job Title: Sales Executive

4. Reporting to: Sales Manager
Job Description:
 Responsible for achieving the sales target in Credit Cards products & Real State
 Immediate response to the clients’ problems.
 Attract the new customers by phones
 Arrange for sales meetings and present the company product to the clients
Summer Training
2006 - CIB Bank Customer Services
2005 - Arab- Bank Customer Services
2003 - Arab- Bank Customer Services
2002 - CIB Bank Customer Services
Skills
Language Skills:
 Arabic : Mother Tongue
 English : Excellent
Computer Skills:
 Windows Me, XP, 2000 & Microsoft Office 97, 2000, XP, 2003 .
 Good experience in using the Internet.
Personal Skills:
 Excellent team contributor maintains good relationships
 Excellent communication and interpersonal skills
 Time management and organization skills
 Ability to analyze and solve problems
 Hard worker, dedicated and ambitious
 Self Motivated and can work under pressure
 Team leadership abilities
Personal Information
Nationality : Egyptian
Birth Date : August 26th, 1982
Gender : Female