Topic: Create a Chat Bot powered by Einstein Intent Prediction ImpactSalesforceSaturday Session by @newdelhisfdcdug Speaker: Saagar Kinja Senior Consultant working at HCL Technologies. Recently become Salesforce Einstein Champion. He is a Salesforce Platform Developer 1 and Salesforce Platform Developer 2 certified. Linkedin: linkedin.com/in/saagar-k-45709a50 Trailhead: https://trailhead.salesforce.com/me/skinja Trailblazer Community: https://success.salesforce.com/profile?u=0053A00000EDA5SQAX AGENDA a. Hands-on session on how to create a 360-degree homegrown Chat Bot only with code powered by Einstein Intent Prediction b. Q & A

1. New Delhi Salesforce Developer Group
#SalesforceSaturday
Create a Chat Bot powered by
Einstein Intent Prediction
-Saagar Kinja, Salesforce Einstein Champion
LEARN . SHARE . CELEBRATE . SALESFORCE

3. New Delhi Salesforce Developer Group
#SalesforceSaturday
Create a Chat Bot powered by Einstein Intent
• Understand a very basic Chat Bot
• Build one of our own
• Q&A
LEARN . SHARE . CELEBRATE . SALESFORCE

4. About Me: Saagar Kinja
● Senior Consultant @ HCL Tech
● Salesforce Einstein Champion
● Salesforce PD2 and PD1 Certified
https://linkedin.com/in/saagar-k
@saagar_kinja
https://trailblazer.me/id/skinja

5. About New Delhi Salesforce DG
• First Revival Meetup in February 2016
• Twitter: https://twitter.com/newdelhisfdcdug
• New Delhi Salesforce DG Trailblazer Community Group:
http://bit.ly/NewDelhiCommunity
• Website: https://newdelhisfdcdug.com

6. What is #SalesforceSaturday
• Started by Stephanie Herrera in Austin, Texas
• Meetup every Saturday in a Coffee Shop or anywhere to share and
learn about Salesforce
• It’s now a global phenomena with more than 25 SalesforceSaturday
Group over 5 Continents
• For India, it comprises of Online Knowledge Sharing sessions and
Trailhead Challenges

7. Aim : To create a Chat Bot with code powered by Salesforce
Intent Prediction
Prerequisites :
• Few minutes of focus and commitment
• Any Salesforce org
• Salesforce basics
• Well understanding with code.
• Knowledge of API (Rest Callouts)
• Knowledge of Data set and modelling

8. Let’s Start

9. Let’s understand a very basic chat bot
• UI Available over all devices
• Consist of User input –
response (dialog)
• Canvas to store ongoing
conversation.
• Available everywhere
• Easiest way to get things
done
INPUT
Response
OR : INPUT – Active session
USER INTENT
• Einstein Intent used to
identify the intent of user
• Identify if user has existing
open session open or not,
use Intent prediction.
• If yes, bypass Intent
identification
• If new session, execute
respective apex class (skill)
and provide response.
• If response need another
input, open a session
• If need to find the intent of
input of a response, use
another intent prediction with
different data model.

10. Basics : Part 2
User Intent
• Would like to highlight
1- Taking user input
2- Understanding the input and
converting it into Intent
3- Creating a response
4- Generating a NLP (Step 4 out
something we can plan also) -
NA

11. DEMO

12. Follow Me
● Senior Consultant @ HCL Tech
● Salesforce Einstein Champion
● Salesforce PD2 and PD1 Certified
https://linkedin.com/in/saagar-k
@saagar_kinja
https://trailblazer.me/id/skinja

13. Follow & Join New Delhi Salesforce DG
• Join to know about future events and to RSVP:
https://trailblazercommunitygroups.com/delhi-in-developers-group/
• Let’s start conversations on Success Community:
http://bit.ly/NewDelhiCommunity
• Follow us on Twitter: https://twitter.com/newdelhisfdcdug
• Follow us on Facebook: https://www.facebook.com/newdelhisfdcdug
• For all the content: https://newdelhisfdcdug.com