3. New Leaf Ventures
Technology Solutions aimed at
Building Better Businesses
Employee Management
Solution
Inventory and
Order
Management
Solution
Customer Service
Solution
15. Customer service starts with a question
inquire about a product online
a call from a VIP
customer
a customer emailing a complaint
question about offers, promos
18. Ability to open
multiple tickets in
one browser tab
Create view lists
to organize your
tickets
Easy to retrieve
ticket history
Over 100
integrations
with 3rd-Party
softwares
19. Forum and search
analytics so you know
what your customers are
looking for and how
effective is your selfCompare yourself to your peers
service content
with key customer service
metrics, like satisfaction rating,
first response time and ticket
volume
Zendesk’s customer
satisfaction surveys
capture customer feedback
in one click
Track data that matters
to your team and
organization, like
resolution times and
ticket volume by
channel
31. Get a head start.
Time is of the essence. Harness it early.
32.
33. Get a head start.
•
Start early
•
Fail early
•
Learn early
•
Adapt early
34. Focus on the essentials.
What is truly important will always be important. Focus on these.
35.
36. Focus on the essentials.
•
Where do we want to go? Are we headed there? (vision)
•
Do we have the right people (team) doing the right things (objectives,
key result areas, tasks) , in the right way (values)?
•
Do we have the resources (stewardship)
39. Build Strong Relationships
•
Build a strong foundation of TRUST
•
Be motivated by LOVE
•
Prioritize the process of communication
•
APOLOGIZE quickly and FORGIVE completely
42. Get *damn* good.
•
Working extremely hard. (Don’t get good at rationalizing
procrastination and laziness.)
•
Making and keeping commitments. (Don’t get good at making
excuses.)
•
Networking and Par tnering. (Don’t get good at destroying
relationships through incompetence and dishonesty.)
45. Solve Problems
•
Appreciate life and its ongoings. (Gratefulness)
•
Recognize the needs of people. (Compassion)
•
Discipline your passions towards solutions. (Diligence)
46. Summary
Get a head start.
Focus on the essentials.
Build strong relationships.
Get *damn* good.
Solve problems.
So that’s what Zendesk is about—bringing companies closer to their customers, so they can engage with customers and have interactions that are meaningful, personal, and productive.
Consumer expectations around the world are shifting:
Today, we’ve become accustomed to being able to buy things with one click
We expect to connect with companies instantly, from wherever we are—via our mobile devices, through social channels
And the experience we expect from the companies we do business with needs to be tailored to us and transparent so we actually feel good about being customers of theirs
Zendesk collects all your customer conversations from various channels—all in one place, so you can communicate with your customers more efficiently.
6 years and over 30,000 customers later, we continue to re-architect our product and approach to meet today’s changing consumer expectations and business demands—to help companies make that pivot towards “customers first”.
Simply put, Zendesk is software for better customer service.