Lankstumas versle. Kaip prisitaikyti prie kintančių pirkėjų poreikių

1. www.LSRetail.com
Flexibility in Retail Business Katja Ocvirk
Solution Sales Executive

2. Revolutions in Retail Industry

3. Multi-Channel and Omni-Channel
Multi = Many
Multi-channel retail provides
consumers with a variety of platforms
or channels to facilitate the sale of
products (store, web, telsel,
catalogue)
Multi-channel retail came first.
Omni = All
Omni–channel retail integrates
various retail channels to provide the
customer with a consistent brand
experience. All channels are fully
integrated (store, web, telsel,
catalogue, social media, mobile).
Same shopping experience anytime,
anywhere.

4. Omni Retail

5. Omni retail and Multi-Channel retail will become a natural part of traditional retail operations -
customers will expect to be able to shop using a mobile device, eCommerce as well as in the store
The store will be the focus of the retail experience with mobile devices playing a central role
eCommerce sales will continue to grow rapidly as it has for the past years
Analytics will play an ever increasing role in identifying trends and customer behavior
More and more retailers will be willing to trust their computing infrastructure to cloud based
providers
Increased competition will result in more focus on ROI and cost of ownership of IT systems
Retailers will increasingly move away from home grown and highly customized solutions to
standardized applications with focus on industry specific functionality
Statement of Direction

6. LS Omni 2.0
Fully integrated with LS Nav 2015
Mobile Loyalty
E-Commerce
Brick and Mortar
POS
Mobile POS
Mobile
Inventory
LS Nav + LS BI

7. Tablet and touch-
optimized user
experience enabling
retailers to access their
company data and
processes regardless of
location or what device
they choose to use.
NAV and LS Nav Go Mobile

8. Put Customer FirstAll major verticals All types & sizes of retail
& hospitality customers
In the Cloud
On Premise
Shop
any where at
any time
High tech
Low cost
All ONE solution
Seamless transition from online to in store

9. Mobile Loyalty
For retail and hospitality
Personalized loyalty apps and web
portal for the consumers
Rebranded for each company
Retail & Hospitality

10. Mobile POS
Our offering
A simplified Mobile POS app
Local database on the device
iOS Devices - iPhone & iPod Touch
Fully integrated with LS Nav

11. eCommerce
Fully responsive shopping cart
Builds on top of NOPCommerce
Fully integrated with LS Nav

12. How it all ties together
New LS Omni menus

13. New in Retail: Click & Collect

14. The user can place his order online and select a
store where he wants to pick the items.
The selected store receives the order, selects the
items from the store’s inventory and prepares to
be collected.
The customer will be notified when the order is
ready or anything has changed.
New in Retail: Click & Collect with LS Retail

15. 1. Select Click & Collect
2. Select the store and collect the order
Customer Creates the Order

16. Order Picked @ Store
• POSes at Store shows a
message that the order
needs picking
• Staff selects the order and
prints the order pick list for
each order
• Picking conclusion is sent to
Omni Server
• Omni Server communicates
picking conclusion to
customer
– You can collect your order at store
X before 01.01 at 16:00
– All items are available
– Item X was not available

17. Customer Collects Order at Store
• Customer arrives at store
• Staff goes to a POS and
finds the order by:
– Scanning barcode from email
– Enter order number
– Enter customers name
– Scans the customer loyalty id
• POS shows storage location
of order bag
• Scans barcode on order bag
to verify that it is the correct
order bag
• LS Nav closes the
Click+Collect order as
collected on the Omni Server

18. Order Put-Back to Store Stock
• If the customer has not
collected the order before
deadline
• Store POS show message
for staff
– „Order needs Put-Back“
• Staff fetches order bag to
storage shelf
• Scans barcode on bag to
confirm the bag is a „Put-
Back“
• Post Put-Back that makes
the stock available
• Staff puts the items back into
stores shelfs
• LS Nav closes the
Click+Collect order as not
collected
• LS Nav updates Omni Server

19. Apple iBeacon and Samsung Proximity
Next: Mobile Payment Evolving

20. Mobile Payment, new player: Apple Pay
You will still need integration.
But the start is promissing ...

21. Accepting payment
Cradles
Ingenico iSMP

22. EFT Integrations

23. www.LSRetail.com
Provide innovative solutions
for retail and hospitality
that make our customers successful.
We make business easy
Purpose
Easier Simpler Faster

24. Retail Customers
48 Countries
204 Stores & 517 POS
UK
16 Stores & 25 POS
8 Countries
61 Locations & 263 POS
Brazil
4 Stores & 4 POS
4 Countries
95 Locations & 95+110 POS
Lebanon
2 Stores& 6 POS
Germany and Denmark
9 Locations & 177 POS
Spain
48 Locations & 77 POS
Denmark
163 Locations & 400 POS
5 countries
64 Locations & 141 POS
Spain, Portugal
84 Locations & 197 POS
Worldwide
160 locations & 175 POS
United Kingdom
42 Locations & 510 POS
Belgium
90 Locations & 170 POS
4 Countries
40 Location & 900 POS
Denmark
120 Stores & 377 POS
Canada
571 Stores & 571 POS
Worldwide
787 Stores & 1,209 POS
Worldwide
29 Stores & 1,086 POS
Worldwide
145 Stores & 405 POS
Sweden
156 Stores & 871 POS
India
37 Stores & 80 POS
USA
11 Stores & 71 POS
USA
11 Stores & 71 POS
UK
37 Stores & 457 POS
UEA
375 Stores & 455 POS

25. Hospitality Customers
Philippines & India
48 Locations & 62 POS
Iceland
24 Locations & 24 POS
US
101 Locations & 164 POS
Philippines
260 Locations & 517 POS
Iceland
8 Stores & 20 POS
Portugal
25 Stores & 44 POS
Scandinavia
57 Locations & 85 POS
US
15 Locations & 143 POS
3 Countries
150 Locations & 380 POS
India
51 Locations & 53 POS
4 Countries
34 Locations & 308 POS
US
10 Locations & 63 POS
Iceland
6 Locations & 11 POS
Nigeria
50 Locations & 250 POS
Great customers with long
lasting relationships
Multiple verticals globally
and very competitive
solutions
9 Countries
300+ Outlets & 1300 POS

26. Customers
Baltics

27. Thank you!
katja@lsretail.com