An Integrated Electronic
Dental Record (EDR):
The Missing Piece for
Community Health Centers
Spring/Summer 2013
Many community health
centers (CHCs), federally
qualified health centers
(FQHCs), and tribal
health centers (THCs) do
not ...
›	 One-click access to a patient’s EHR from the EDR
›	 A single, integrated allergy module; a single,
integrated medicatio...
The Power of One – For Executive
Leaders
Leading specialized healthcare facilities requires a
wide field of management vis...
Confidential Property of NextGen Healthcare Information Systems,
LLC – For Use By Authorized Parties Only. Do Not Distribu...
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White Paper - An Integrated Electronic Dental Record (EDR): The Missing Piece for Community Health Centers

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This paper discusses the value of a single patient record for a CHC, FQHC, or tribal health center.  These centers have medical and dental units that can achieve higher levels of patient care and focus in the continuum of patient care with a unified patient record.

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White Paper - An Integrated Electronic Dental Record (EDR): The Missing Piece for Community Health Centers

  1. 1. An Integrated Electronic Dental Record (EDR): The Missing Piece for Community Health Centers Spring/Summer 2013
  2. 2. Many community health centers (CHCs), federally qualified health centers (FQHCs), and tribal health centers (THCs) do not work from a single, integrated medical, dental, behavioral health, and administrative data management platform. That’s changing. Capture, Share, and Leverage All Patient Data in the CHC, FQHC, and THC Because CHCs, FQHCs, and THCs offer patient care across the continuum, virtually everyone in the facility is affected by any electronic system(s) used to capture, share, and leverage clinical data, protected health information (PHI), and financial/claims data: • Providers – physicians, clinicians, dentists, dental hygienists, mental health professionals • Office staff – billing, supervisors, schedulers, patient advocates, office managers • Information technology (IT) staff – IT managers, system support, third party support • Executive Leaders – Directors, CEOs, COOs, Executive Directors, Chief Technology Officers • Patients – specialized populations; chronic illness; dental-needs patients; cultural care issues But CHCs, FQHCs, and THCs differ widely in how they benefit from systems that work well, are deterred by systems that don’t, or are somewhere “in between” using systems that are not fully configured for maximum value and impact. A common IT configuration among CHCs, FQHCs, and THCs is to have an EHR system, or an EHR and integrated practice management system, with either no EDR, or an EDR supplied by a different vendor. Facilities without an integrated EDR as part of their EHR and practice management software solution cannot reap the value offered in a fully integrated software solution that covers the continuum of care. EDR – The Missing Piece in a Single Platform Solution for CHC, FQHC, and THC Applications Getting an EDR is important. A facility can improve collaboration between dentists and physicians with a single, integrated solution. But instead of choosing one more IT vendor for your EDR, consider partnering with one who does more – is able to offer you a single, integrated EHR, EDR and practice management platform. The positive impact on system functionality, and the value that system can deliver to staff and patients, is significant: › Real-time data access of medical and dental records › Full collaborative care capabilities for medical, dental, and behavioral care delivery › Single, consolidated health record to document important medical information › Working with a single vendor for all upgrades, maintenance, or problem resolutions › Develop one master contract with a single vendor to cover every aspect of the integrated system › One single customer support contact, regardless of the system module support issue › Patient demographics information viewable within the EDR
  3. 3. › One-click access to a patient’s EHR from the EDR › A single, integrated allergy module; a single, integrated medication module › A single, integrated platform to enter and maintain patient demographic information › Single solution for the entire facility to accomplish patient scheduling › Single solution to accomplish billing, reporting, and follow-up administrative patient queries › Procedures completed in the EDR are available in practice management system for billing/reporting The functionality CHCs, FQHCs, and THCs derive from a single, integrated software solution for EHR, EDR, and practice management can provide critical ROI and new levels of value that matter in today’s health center environment. The whole patient is treated while costs are better managed. With a single patient record a more holistic approach to patient care is possible. That in turn can reduce office visits and reduce costs. And when patients do require care, it can be delivered with more efficiency and safety, regardless of the reasons for the visit. It’s all connected. Or at least, it should be. Every stakeholder within the CHC, FQHC, or THC will experience the value created by a single platform software solution for EHR, EDR, and practice management data collection and sharing. The Power of One – For Providers Providers in CHCs, rural medical centers, and specialized health facilities stay more connected to each other and to the patients they share and serve. › Improved patient care with a single, real-time, up- to-date, comprehensive patient record › Access to an integrated (dental, behavioral health, primary care) patient chart anytime online › Enhanced care coordination for effective patient population health across disease states › Centralized prescription management and drug database The Power of One – For Office Staff Office managers, billing supervisors, schedulers, and patient support staff see the same, up-to-date information for patient histories, future appointments, special needs, and family/caregiver issues. › Single-source practice management for the entire clinic drives financial accuracy and productivity with centralized accounts receivable and billing management › Enhance patient throughput, resource utilization, and procedure coordination with integrated scheduling › Simplify patient financial responsibilities and clarify account and cash flow status with automated sliding fee schedules › Automatic clinical data flow into charge entry › NextGen® Electronic Data Interchange (NextGen EDI) for further integration and automation The Power of One – For IT Staff Regardless of how IT is managed inside the CHC, FQHC, or THC, the benefit of working with a single IT vendor is that the vendor can become a strategic partner. › A vendor partner offers unmatched levels of connectivity and integrated functionality to your stakeholders › Simple HIE, EDI, Portal, and Mobile connections enable interoperability with other systems › Upgrades, maintenance programs, and schedules are developed and executed from a single source
  4. 4. The Power of One – For Executive Leaders Leading specialized healthcare facilities requires a wide field of management vision; every aspect of the operation must be monitored for maximum value, safety, and efficacy. Financial resources must be protected and leveraged while care quality is maintained at high levels. › Measure clinical improvements with dashboard reporting of facility-wide or patient populations’ diabetes status, immunization rates, and screening test compliance › Gain full capabilities for encounter billing to National Government Services (NGS) and Medicaid programs including Meaningful Use incentive revenue for physicians and dentists › Improve facility-wide efficiencies and the bottom line. Easily comply with regulations; flourish under new payment models. The Power of One – For Patients With so much “IT talk” – even if it is integrated, single solution IT talk – we can lose sight of the end goal. But that never changes. It’s to improve the patient experience of care (quality and satisfaction) while improving patient health and reducing costs. A single, integrated software platform does that. › Robust charting and graphing helps keep patients informed, instructed, and involved › Ensure timely visits and treatment plan adherence with compete information to caregivers and patient families › Patients know more so they are likely to take more responsibility for their own well-being True integration of dental and medical data drives simplicity and better outcomes. Every Dentist Wants an EDR The dentists working in CHCs, FQHCs, and THCs are no different; they want to use an integrated EDR, too, because they’ve heard about the clinical and practice value an EDR system can provide. If they are using an EDR but it’s not connected to a facility’s EHR and practice management system – or is supplied by an unrelated vendor – those dentists and their facility are not reaping the full benefits of state-of-the-art EDR functionality and facility-wide data integration. With NextGen® Electronic Dental Record (NextGen EDR), as an integrated solution with the NextGen® Ambulatory EHR and NextGen® Practice Management platform, dentists can not only share information with their medical and behavioral health colleagues, but also chairside dentists can: › Use “SmartNotes” that quickly and comprehensively automate the details of dental treatment › Search for and assign specific diagnosis codes to dental procedures documented in a specific patient’s NextGen EDR › Use filtering tools to quickly access information in a specific patient’s NextGen EDR › Leverage voice-activated periodontal charting and graphical tooth charting › Improve connection with patients using multi- lingual patient education modules for enhanced cultural sensitivity › Evaluate medical issues and related collaborative data that may impact dental treatment plans with direct access to NextGen Ambulatory EHR for allergies, medical history, and scanned information
  5. 5. Confidential Property of NextGen Healthcare Information Systems, LLC – For Use By Authorized Parties Only. Do Not Distribute. The Power of One is One for All – System and Vendor It’s not whether a CHC, FQHC, or THC needs an EDR as part of an integrated, single solution EHR, EDR, practice management software platform. Instead, the question is more about the best vendor you select to partner with for the initiative. Over 400 CHCs, FQHCs, and THCs partner with QSIDental/ NextGen Healthcare because our commitment to this market is unmatched in the industry. We support our specialized CHC, FQHC, and THC products, services, training, and experience with a dedicated Director of Community Health and Tribal Health. We layer that support with dental technology solutions leadership spanning more than 30 years. Every patient can benefit because a single, integrated EHR, EDR, and practice management software platform enables treatment and healthcare delivery that’s optimized for each patient’s unique clinical, social, and financial circumstances. QSIDental/NextGen Healthcare is more than a vendor. The company is the partner for CHC, FQHC, and THC integrated software solutions that help these facilities deliver quality medical, dental, and behavioral healthcare to specialized populations. Learn why digital integration of the complete continuum of care is vital to simplified management and better patient outcomes. Learn how we can help you add the missing piece: NextGen EDR. Contact us at 855.510.6398 or visit www.qsidental.com/solutions/nextgenedr NextGen® EDR, Version 4.3 - CC-2014-345777-4 NextGen® Ambulatory EHR, Version 5.8 - CC-2014-345777-3 CCHIT® and CCHIT Certified® are registered trademarks of the Certification Commission for Health Information Technology. For complete NextGen EDR certification information please visit www.cchit.org QSIDental 18111 Von Karman Avenue, Suite 700 Irvine, CA 92612 p: 800.888.7955 | f: 949.255.2605 | qsidental.com NextGen Healthcare Information Systems, LLC 795 Horsham Road Horsham, PA 19044 p: 215.657.7010 | f: 215.657.7011 | nextgen.com Copyright ® 2013 QSIDental and NextGen Healthcare Information Systems, LLC. All rights reserved. QSIDental is a trademark and NextGen is a registered trademark of QSI Management, LLC, an affiliate of QSIDental and NextGen Healthcare Information Systems, LLC. All other names and marks are the property of their respective owners. Patent pending.

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