Culture of Recognition
Lessons learned in creating a culture where
employees feel valued
Rachel McClain
NxJer since 2008
Owner of Recognition
Sam Skinner
NxJer since 2015
Owner of Top 10

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Avengers Award: Our Highest Honor Today
“At Next Jump, we aspire to build a company that makes our Fathers and our Mother’s Proud.
The Avengers award is our award that celebrates our mothers”
A culture of servant leadership and helping others

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The President’s Award: $10,000 for setting new standards
How it worked:
- Leadership team would pick behind closed doors
- Awarded during company staff meeting
- Monetary award
- Created resentment
President’s Award: Where we came from

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Recognition: Lessons Learned
RIGHT BEHAVIORSWRONG BEHAVIORS
CROWD SOURCE
STANDING OVATIONMANAGEMENT PICKS
RECOGNIZE ONE, PISS OFF ALL

CONSISTENCY
RITUALS, BEHAVIORS, AND STORIES
INTENSITY ONLY
ONE-TIME EVENTS

LINEMEN
WHO HELPED YOU SUCCEED?
QUARTERBACKS
ALREADY COMPENSATED AT TOP


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Avengers
WEEKLY
YEARLY
MONTHLY Top 10
Coronitas
Consistent
Intense
Creating a culture of servant leadership
and helping others through
CONSISTENCY & INTENSITY
Celebrates the top servant
leader in NxJ
Runs monthly and celebrates
employees who have helped
others succeed
Informally at the
end of each week –
NxJers can call
someone out for
helping them
RECOGNITION PROGRAMS[

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Weekly CONSISTENT Recognition: ‘Coronitas’
Every Friday @5pm
- Informal end of week
- Peers show gratitude with a
Coronita (anyone can give)
- Share stories

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Monthly CONSISTENT Recognition: Top 10
- Monthly practicing of giving recognition
- Peer-to-peer
- Votes and stories transparent
- More than monetary
Top 10:
Who has helped
you succeed?

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TOP10 Tool: “How has Christian helped you succeed?”Recognition Tool: Top 10 App

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TOP10 Tool: “How has Christian helped you succeed?”
Thanks!