Culture of Recognition
Lessons learned in creating a culture where
employees feel valued
NxJer since 2008
Owner of Recognition
NxJer since 2015
Owner of Top 10
Avengers Award: Our Highest Honor Today
“At Next Jump, we aspire to build a company that makes our Fathers and our Mother’s Proud.
The Avengers award is our award that celebrates our mothers”
A culture of servant leadership and helping others
The President’s Award: $10,000 for setting new standards
How it worked:
- Leadership team would pick behind closed doors
- Awarded during company staff meeting
- Monetary award
- Created resentment
President’s Award: Where we came from
Recognition: Lessons Learned
RIGHT BEHAVIORSWRONG BEHAVIORS
STANDING OVATIONMANAGEMENT PICKS
RECOGNIZE ONE, PISS OFF ALL
RITUALS, BEHAVIORS, AND STORIES
WHO HELPED YOU SUCCEED?
ALREADY COMPENSATED AT TOP
Personal intro: Sam Skinner, Software Engineer.
Creds: I’ve been involved with our recognition programs over my years here, with captaining our Friday Coronitas and owning our Top 10 app
What I’m talking about: Our journey… We’ve gone 180 from how we started
Celebrating who you are vs what you’ve done… It wasn’t just about achievement
Let me try to distill of the differences and what we’ve learned over the years
How it works:
Company votes – who is the top servant leader?
Awarded after CEO talk with Family. Awarded by peers (speeches)
Vacation experience with family
Creates standing ovation
All of our awards were management drive before. Now they are all crowd sourced. We’ve learned the power of peer recognition
Originally recognized the star performers.
Intensity didn’t really change the behavior.
Intensity doesn’t lead to behavior change…but key is consistency
Weekly and monthly recognition events
Focus on servant leadership / helping others
Peer to Peer
Practicing articulating HOW they’ve helped you VIA STORY. Not just about outcome, about person and process, behavior.
We find that this “around the campfire story-telling” which celebrates what others have accomplished rapidly introduces new hires into the company culture.
Recognition in front of the company in Monday Meeting
CEO Quickfire: opportunity to ask questions to Charlie and Meghan
STORIES: celebrating who you are vs what you have done. Not just about achievement