Nick Arancio

Greater Boston Area United States

Experienced (15 yrs) IT Operations Manager (ITSM) NOC Manager, Event, Incident, Problem, Change, and Transition Expert.

Technology / Software / Internet

Over 15 years IT Service Operations Management Experience I will take your individual Engineers and develop a team, increase communication, increase operational efficiency via ITIL methodologies, reduce MTTD, MTTR, remove underlying root causes, stabilize your IT environment, increase customer satisfaction, increase IT responsiveness, decrease the number of Major Incidents, and reducing loss of revenue. • Created two NOCs from scratch • Supported $1.3 billion dollar E-Care (electronic doc) Health Care Product • Negotiated a $24 million dollar contract • Negotiated KPIs Expert in Event, Incident, Problem, Change, and Transition Management! Strong, confident, and experienced leade