1. Curriculum Vitae Nicholas Brown
Personal Information
Full Name Nicholas Brown
Date of Birth 25th
March 1974
Contact Tel: 07889 051813
Marital Status Married
Nationality British
Current position Senior Account Manager
Professional Status
Chartered Management Institute (Member)
MBIFM
Qualifications
NEBOSH (Credit)
Advanced Professional Diploma in Management Studies
Level 3 Introductory Certificate in Leadership & Management
Construction (Design and Management)
BTEC HNC: Mechanical Building Services
BTEC ONC: Mechanical Building Services
Key Attributes
An all-round, loyal, versatile National Account Manager who relates
comfortably with a diverse range of people and client. A clear, straight
forward communicator providing a proactive approach in order to maintain
the highest level of service delivery and business continuity. Always looks
ahead for avenues of sustainable growth.
Employment History
August 2012 – Present: Carillion Services Corporate & Central Government
Senior Account Manager
Promoted to Senior Account Manager and continuing my management of
the following key accounts: Speedy Hire, Genting Casinos, Hogan Lovells,
Pinsent Masons, Swiss Post, Princes Trust, Royal College of Nursing.

2. Curriculum Vitae Nicholas Brown
Estate portfolio comprising of over 300 premises nationwide with a
combined revenue in excess of £5m.
My role encompasses a wide range of activities which includes:
• Contract mobilisation
• Full asset and contract PPM and reactive compliance including
statutory systems auditing
• Asset verification and life cycle analysis
• Collaboratively working on best practice initiatives
• Set up of SOP’s and EOP’s
• Project management
• Managing a team of Operation Managers, engineering staff and
Administrators
• Performance management of contract teams
• Specialist Technical Supplier procurement and management which
includes Fire Systems, UPS, Generators, Catering equipment,
Mansafe systems
•Interaction with client or users relating to specific work efforts and
deliverables
•Account management of cost centre P&L and client budgets
•High level performance delivery of Health and Safety policy and
standards
• Change management such as contract improvement and one team
working initiatives
• Immediate response to changing client needs
January 2011 – August 2012: Carillion Facilities Management
Account Manager
Continuing my role to manage the following accounts: Eversheds, ACAS,
Princes Trust, Squire Sanders Hammonds, Quantel, St Anns Shopping
Centre, NB Entrust Account following group sectorisation.
2008 - 2011: Carillion
National Operations Manager
My National Operations Manager role continued as per the below
requirements but delivery now managed via the National Operations Centre.
Accounts managed: Eversheds, Cemex, FSS.
2001 – 2008: Planned Maintenance Engineering Ltd
National Operations Manager
Reporting to the Director I was responsible for the operational management
and delivery of building services maintenance for several key National

3. Curriculum Vitae Nicholas Brown
accounts. Having in excess of 300 premises within my remit receiving
revenue of approximately £3million this delivery of service was managed
via the Regional Branches. I had to ensure that focus remained on the key
deliverables of the contract. My role also included client review meetings
and the submission of client reports which included H&S & Environmental,
Risk Management/Incident reporting, Statutory Compliance, Operational
performance, Asset management and Supplier control. In order to ensure
that these elements were delivered to the highest level I undertook an
auditing process to ensure they were monitored. This provided full visibility,
identifying any issues which could then be addressed. I ensured that
communication continuity was maintained both internally and externally
and believe my skills in this area have built excellent customer
relationships.
Accounts managed: Maritime & Coastguard Agency, DEFRA.
1999 – 2001: Planned Maintenance Engineering Ltd
Project Manager
Whitbread plc – Ventilation Project
Due to my experience in Projects I was given the task of surveying,
designing and tendering for a tempered fresh air ventilation system, for
numerous sites in the whole of the southern and midland region of the
country.
This project was in accordance with the air initiative Public Places Charter.
Phase 1 of the project involved total co-ordination of the installation of 36
No. outlets within a seven week programme.
Phase 2 & 3 consisted of 120+ outlets programmed at a very stringent
timescale of 4 outlets per week throughout the year.
The value of this contract was £2.5 million and was successfully delivered.
1997 –1999: Planned Maintenance Engineering Ltd
Contract Manager
David Lloyd Leisure National Contract
PME set up a National Contracts Division and I was drafted into the team as
M&E Contract Manager.
I was given the task of setting up, programming and co-coordinating the
delivery of M&E building services on the David Lloyd contract post tender
stage.

4. Curriculum Vitae Nicholas Brown
Initially this involved compilation of 30 No. site log books complete with
maintenance scheduling, co-coordinating programmed plant maintenance
through the local branches, logging and dealing with PPM breakdowns and
client liaising, all on a national scale.
1994 – 1996: Planned Maintenance Engineering Ltd
Contract Manager
Benefits Agency Offices - Woking
I was involved at Tender Stage to estimate the entire services involved on
the project, and then to assist the Project Manager when the contract had
been awarded.
Assigned as Contract Engineer on the Project where duties were to ensure
that the job ran as programmed, ordering of materials, producing drawings,
attending site meetings, coordinating Sub-Contractors, producing Operating
and Maintenance Manuals, etc.
Total Contract Value - £400,000
1990 – 1997: Planned Maintenance Engineering Ltd
Employed by PME Limited where I served a five year HVAC Apprenticeship.
On completion of my apprenticeship I was awarded a place in the Bristol
Contracts Department as a Contracts Engineer and later promoted to
Contracts Manager.
Contracts included Bristol City Council, Avon County Council
Throughout these seven years I gained experience in most fields of the
Building Services Trade, i.e.; Estimating, Buying, Surveying, Client
Satisfaction & absorbing all of the businesses processes and procedures. I
also attended courses such as Health and Safety and CDM (Construction
and Design Management).
Interests
I enjoy many social activities which mainly include Skiing, MTB, visiting the
cinema and dining out.
I am also Club Secretary for a local youth football team of which I also
trained and managed a team for many years.

5. Curriculum Vitae Nicholas Brown
References
1. Mr Sean Carroll
Mitie FM
2. Mr Adrian Bailey
Carillion Services
Lowry House
550 Mauldeth Road West
Chorlton cum Hardy
Manchester
M21 7AA.
3. Mr Paul Duffy
Carillion Services
4. Mr Ralph Power
City of Bristol College
College Green
Bristol.
5. Current National Clients (details can be provided on request)

6. Curriculum Vitae Nicholas Brown
References
1. Mr Sean Carroll
Mitie FM
2. Mr Adrian Bailey
Carillion Services
Lowry House
550 Mauldeth Road West
Chorlton cum Hardy
Manchester
M21 7AA.
3. Mr Paul Duffy
Carillion Services
4. Mr Ralph Power
City of Bristol College
College Green
Bristol.
5. Current National Clients (details can be provided on request)