1. STUDENT EMPLOYEES: WHAT DO THEY
NEED TO BE SUCCESSFUL?
Sylvester N. Butler & Amy Stewart-Mailhiot
Pacific Lutheran University

2. SESSION AGENDA
 Introductions
 Group Questions
 Table Discussions
 Four 5-minute sessions
 Group Wrap-up

3. WHERE’S NICK?
Oroonoka Butler
5:55am – 8lbs 13 oz
February 23, 2012

4. OUR WORLD @ PLU
 56 student employees
 6 Service Points
 Across 4 main service units

5. OUR AGENDA & IDEAS
 Increase online training modules
 I&TS-wide tours
 Improve consistency of pay & expectations
 Update & improve access to service catalog
 Student employee blog ???

6. WHO IS IN THE ROOM?
 Do you supervise, hire or train student employees?
 How many student workers do you have?
 10 or less
 11 to 25
 25 to 50
 50 or more
Indicate by a show of hands your responses to
the following questions

7.  What area of the University College do you work in?
 Do you feel you’ve got it all under control?

8. DISCUSSION IN THE ROUND
 Three 10-minute directed topic sessions
(training, staffing & challenges)
 An opportunity to share your experiences & ask
questions
 Group wrap-up – be prepared to share

9. TOPIC #1: STAFFING SOLUTIONS
 How do you attract & retain you student workers?
 Do you have a set feedback structure (performance
reviews, evaluations, etc.?)
 Is there a clear path for raises/promotion?

10. TOPIC #2: TRAINING
 Online modules?
 Peer mentoring?
 Cross training?
 Mandatory sessions?

11. TOPIC 3: OTHER CHALLENGES
 How do you establish a sense of accountability &
ownership (connecting students with the
organization)
 How do you effectively communicate with the
student workers? What tools do you use?
 Others???

12. GROUP DEBRIEF