Ricoh_Communicator-issue-31

COMMUNICATOR 1
FUTURE TECH
The world of
work in 2036
PRODUCTS
Virtual meetings:
Beam me in,
Scotty
SPONSORSHIP
Lake Taupo
Cycle Challenge
40th anniversary
SUSTAINABILITY
Designing
the smartest
office
INNOVATION
‘Charging’
for education
COMMUNICATORCOMMUNICATING TO BUSINESS MINDS ISSUE 31 Q4 2016

COMMUNICATOR 32 COMMUNICATOR ISSUE 31
The robots are coming
According to a recent report by
Deloitte, more than a quarter of jobs
in the UK business services sector
are at risk of automation in the next
twenty years. This means there’s a high
chance that 800,000 to one million
jobs would no longer be performed by
humans over the next two decades.
Staggering really, and of course this is
a phenomena with implications well
beyond the UK economy.
Technology is an enabler and the
automation that we’re already seeing
in our workplaces will reduce repetitive
roles leaving room for new, higher-
skilled roles to be created.
Our feature article examines two future
trends identified in the Economist
Intelligence Unit study, The future of
work in the 21st century. The study
predicts breakthroughs in artificial
intelligence and the increased
digitisation of work will be the real
game changers.
But this isn’t crystal ball stuff; it’s
happening here and now. This is true
even among our own business - Ricoh’s
Unified Communications System has
given video conferencing and the
humble whiteboard a 21st century
overhaul enabling virtual collaboration
on a scale never seen before.
Regardless of your view on the
technological changes afoot, it’s difficult
to argue that the pace of change will be
anything other than exponential. About
time to jump on board and enjoy the
ride I say.
Mike Pollok
Managing Director
Ricoh New Zealand
MESSAGE FROM MIKE POLLOK RICOH NEWS
Contents
Ricoh news��3
From New Zealand and around the world
3D printing��16
The Mind Lab by Unitec
How to��9
Toner recycling
Ricoh in the regions��6
Double double for Ricoh’s South Island dealer
Innovation��12
‘Charging’ for education
Spotlight on our customers��18
A new tool for efficiency
Sustainability��8
Designing the smartest office in town
Education��13
Suppliers of technology to the education sector
Cover story
The future of work 4 Products
Virtual meetings 10 Sponsorship
Lake Taupo Cycle Challenge 14
Contributors
Nick Collings, Justin Foote and Greg Stack
Contact Ricoh
Ricoh New Zealand
200 Victoria Street West
CBD, Auckland 1010
0800 80 76 76
ricoh.co.nz
communications@ricoh.co.nz
Editorial team
Carley Young
Ten Four Communications Limited
carley@tenfourcommunications.co.nz
Murray Clark
Marketing Manager, Ricoh New Zealand
mclark@ricoh.co.nz
Creative Director
Minal Fakir
For the second consecutive year, Ricoh has
been awarded a Silver Class ranking in
RobecoSAM’s Sustainability Yearbook, an
annual rating that covers over 3,000 major
companies worldwide.
Ricoh received the industry’s highest
assessment in the ‘Innovation Management’
and ‘Privacy Protection’ categories of the
Economic Dimension and in the ‘Climate
Strategy’ and ‘Environmental Policy/
Management System’ categories of the
Environmental Dimension.
Also for the second year, Ricoh received the
highest Gold corporate social responsibility
(CSR) rating in a survey by EcoVadis, a
platform that enables companies to measure
and report supply chain sustainability
performance across 150 sectors and 99
countries. Ricoh was ranked within the top
five per cent of all companies surveyed.
More sustainability accolades for Ricoh
Ricoh New Zealand partners with 2degrees
New partner to match Ricoh’s two-year rapid growth in IT services
In July, Ricoh New Zealand announced
it had partnered with 2degrees for
internet, WAN and mobile as part of its
managed IT services business.
In just two years, Ricoh New Zealand has
rapidly grown its IT offering and needed
a partner to provide fixed and mobile
services that could be scalable and meet
its future growth requirements to clients
in the SME space.
On the day of the announcement, Roly
Smoldon, General Manager of Ricoh IT
Services, said that like 2degrees, Ricoh
is a challenger brand that is breaking
new ground for customers.
“Most people don’t think of IT when
they think of Ricoh, they think copiers
and printers and that’s a perception
we’re actively changing.
“Our single supplier offering is a point of
difference in the IT space and one of the
reasons behind our impressive growth
in the sector. We needed a partner that
could match our growth through their
own innovation and investment in the
market and 2degrees fitted the bill.”
Ricoh’s point of difference is its focus
on maximum uptime and the fact it
provides a single point of contact that
its customers can easily access.
With the support of 2degrees,
the focus is to capitalise on the
opportunities provided by the cloud to
give customers a seamless IT experience
on all of their devices, be that in or out
of the office.
Pitching in to bring the Hundertwasser Art Centre to life
Some readers may know the colourful
history of the Hundertwasser Art Centre
(now known as the Hundertwasser Art
Centre with Wairau Maori Art Gallery or
HAC) in Whangarei.
It began in 1993 when the Austrian
artist, Friedensreich Hundertwasser was
invited by the Mayor of Whangarei to
design an art centre for the city. He chose
a building in the Town Basin and made a
number of visits to sketch his ideas.
More than 20 years later, the HAC is
in the final pre-construction stages.
The project is now fully community-
led and the completed art centre is
cheduled to open by 2019 subject to
continued fundraising.
Ricoh Northland has been providing
printing and design support to the HAC
since early 2015 and owner Cameron
Thomson says he is excited to be working
on such an important project.
“As a locally owned and operated
dealership, I’m passionate about
being involved in community projects,
particularly ones as important as this.
“I believe the HAC will bring huge
economic benefits to the north
and also enhance the region’s
cultural fabric.”

FUTURE TECHNOLOGY
Ricoh explores the office in 2036
Technological evolution has, without
doubt, been the single biggest driver
in reshaping the workplace in recent
decades. It’s taken us from the humble
pen and paper, to the hardy PC and
on to today’s slim-line laptops, tablets
and smartphones. And further still from
letters and memos to emails, instant
messaging and the ability to meet with
someone on the other side of the world
face-to-face via video conferencing.
Exactly where it will take us in the
next two decades is impossible to
predict, but a study by the Economist
Intelligence Unit (EIU) commissioned by
Ricoh Europe and titled The future of
work in the 21st century, predicts there
are two biggame- changers that will
have a significant bearing.
The first is the impending breakthroughs
expected in artificial intelligence (AI).
That is, the development of computers
that are able to perform tasks normally
requiring human intelligence, for
example speech recognition or language
translation. This revolutionary shift will
see much of the work we currently do
entirely replaced by machines.
The other is the increased digitisation
of work. It’s anticipated that by 2036,
technological advancements will
transform every space – from employees’
homes and cars to public spaces – to a
potential workplace, meaning employees
will be more mobile and will work much
more flexibly.
So how might this increased automation,
mobility and flexibility play out for
business leaders, the general workforce,
and the physical office environment of
the future?
More fulfilling jobs due to increased
automation
We’re increasingly reading and hearing
statistics about jobs that are on the way
out, set to be replaced or made obsolete
by robots or machines. According to
Fast Forward 2030, a 2014 report by
consulting firm CBRE and China-based
Genesis, experts predict 50 per cent of
occupations in corporations today will
no longer exist by 2025, with those most
prone to replacement being jobs that
involve repetitive routine tasks, both
physical and mental.
However, the report states that losing
occupations will not necessarily mean
losing jobs – it will just mean changing
what people do.
“A growing proportion of jobs in the
future will require creative intelligence,
social intelligence and the ability to
leverage artificial intelligence. And for
most people that will be a route to
happiness and fulfilment. For many
of us, artificial intelligence will be a
tool to undertake tasks of a scale and
complexity that were once unimaginable
but which are now eminently possible
and hugely rewarding.”
A rise in the contingent workforce
The EIU study predicts the increased
digitisation of work will cause a rise in
the contingent workforce as companies
turn to flexible, freelance employment
contracts in pursuit of agility and
innovation. The war for talent will
increasingly be for people outside the
organisation as employers start recruiting
labour from a global pool of freelancers
for discreet pieces of work, instead of
traditional, full-time employees.
One thing’s for sure, the world of work in 2036 won’t have time for middle managers like
TV’s David Brent. The self-promoting boss from the hit series ‘The Office’ will not fit in the
shift towards creative and social skills that some see as critical in managing people in the
future. So just what will the office look like in 2036? Communicator investigates.
Kiwibank’s future vision
Smart business processes and automation are the new battle grounds
Across most industries the rate of
change continues to accelerate.
Change throws up new opportunities.
However, many businesses are
grappling with what can feel like a
competing set of change drivers.
Customer expectations are increasing
(think interaction wherever and
whenever), as is compliance. Digital
continues to disrupt to simply survive,
businesses are being forced to cut
costs and become more efficient, day
in and day out. Most businesses are by
now already very lean, so the added
challenge is not destroying value and
capability.
These four change drivers have
forced a shift in competition from
products and services to who has
the best (and seamless) multichannel
customer experiences and smart
business processes. They’re different
ends of exactly the same thing. The
businesses that are winning the battle
are those that are delivering seamless
customer experiences, via digitised and
automated processes, supported by
expert people when it gets complex or
where customers need extra support.
Kiwibank has engaged Ricoh New
Zealand to initiate further process
improvement with a focus on the
first mile of customer interaction.
We are doing this through the use of
Ricoh’s world-class process automation
solutions. We currently run Kofax
Capture to automate the credit
decision aspect of customer lending
applications and we use it to capture
customer IDs collected across all our
sales channels. We speed up the
process for our customers and we save
time on our side, too.
Innovation is the unifying aspect that
will help businesses stay ahead of
the curve. The increased automation
that most of us acknowledge will
be a given in the future, is actually
here already. We are harnessing
ways to automate and improve our
processes for our customers through
the innovative architecture of the
Kofax Total Agility platform and the
knowhow of the Ricoh team.
James Woodward
General Manager Enterprise Operations
Kiwibank
More companies may even dissolve
traditional offices and headquarters as,
if recruiting candidates from all over the
world, they’ll have less requirement for a
central company hub.
Workplaces to support wellbeing
Where companies do maintain a physical
office, they’re unlikely to look anything
like the typical workplace of today. The
rows of desks and scattered offices for
senior staff like our friend Mr Brent will
be a thing of the past.
The CBRE and Genesis report found
the concepts for future workplace
environments will include a wide variety
of quiet retreat and collaborative
settings with the flexibility to choose
a setting that’s best suited a person’s
work at a particular moment. This type
of workplace, known as Activity Based
Working is all about ‘places to work’ not
‘work places’.
The report says that: “Even mood-based
working has been suggested – where you
can pick the place to work that supports
how you feel today – happy, excited,
creative, or calm.”
And the trend is toward workplaces that
support overall wellbeing: “An industry
of wellness in buildings is emerging –
with a broad and holistic perspective.
The seven well pillars are air, water, light,
fitness, nourishment, comfort and mind.”
Those intending to still be working in
2036 can look forward to more fulfilling
jobs, more flexibility at work, and a
work place that suits their personal work
practices and looks after their personal
wellbeing – who can’t get excited
about that?
Artificial intelligence and increased digitisation are the two key game changers predicted to influence the future of work.
“The war for talent
will increasingly be
for people outside the
organisation as employers
start recruiting labour
from a global pool of
freelancers for discreet
pieces of work, instead
of traditional, full-time
employees.”
The businesses that are
winning the battle are
those that are delivering
seamless customer
experiences,via digitised
and automated processes,
supported by expert people
when it gets complex or
where customers need
extra support.

Double double for Ricoh’s South Island dealer
Heartland Technology - Ricoh New Zealand’s largest dealer with offices in Queenstown,
Cromwell, Wanaka, Timaru and Ashburton—won the large business category and took
home the Supreme Award in the recent South Canterbury Chamber of Commerce
Business Excellence Awards 2016.
This win was particularly special as it
follows on from the company’s print
business, Heartland Design and Print,
being crowned the Supreme Winner for
the Business Excellence Awards in 2015.
Managing Director Daryl Young says
it’s an outstanding achievement to
have back-to-back wins and is a direct
reflection of everyone’s hard work and
dedication to customer service.
“Our Timaru branch has been led by
Richard Spackman who, since moving
to Timaru with his family to join our
business as a director in 2012, has made
a significant contribution to the company.
“We would like to thank Richard for his
efforts and for embedding our company
even further in the South Canterbury
business community. We also owe it to
our wonderful clients who continue to be
so supportive,” he says.
Founding directors, Daryl Young and
Laurie Martin launched the company
in 2005 with a focus on providing
unequalled service coupled with the
right technology.
Heartland Technology’s five branches are
staffed by a team of 43 local technology
experts who share Daryl, Laurie and
Richards’s passion for service and get
a buzz out of exceeding customer
expectations.
“Working with Heartland Technology,
means getting help when you need it,
from real people in your local area – not
an automated voice or far-flung call
centre,” adds Young.
If you’re based in Heartland country
and would like to experience their
award-winning service for yourself,
visit www.heartlandricoh.co.nz to get
in touch.
RICOH IN THE REGIONS
Acceptance speeches are becoming the norm for the team at Heartland Technology.
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Working in an office is the norm for
many Kiwis, in fact for many workers
around the world. However, these days
sticking a bunch of desks together next
to a water cooler and a coffee machine
just isn’t going to cut it for most.
Apart from the environment, poor
design and processes in the workplace
can also lead to a huge waste of energy
and resources. But getting this right
has too often become complex and
expensive, with time-pressured office
managers having to make decisions
based on short-term cost rather than
long-term benefits. It’s challenging to
keep up with the latest options out
there. This, in turn has created a lot of
waste and a mish mash of imperfect
solutions. It’s a rut that’s hard to get out
of.
Look around you, do you see evidence
of that where you work? In response,
the Sustainable Business Network is
embarking on a new Smart Office
project that will make creating the
optimum office much easier for its
members and for the public.
James Griffin, project lead for mega
efficiency, is heading this up.
“The plan is that we will curate the
‘smarts’ from within our network to
create a comprehensive guide. This will
replace the ‘green office’ guides of the
early 2000s, which were limited in scope
and are now out of date.”
SBN has already partnered with the Energy
Efficiency and Conservation Authority on
the project, and is now reaching out to
other businesses and organisations that
would like to work on it.
James says: “Technology changes rapidly.
We have increasingly sophisticated
thinking on energy efficiency and
workplace strategy. There is a need for
a comprehensive resource on how to
operate a modern sustainable office in
2016. These are offices where productivity,
efficiency and staff welfare are maximised
and the environmental footprint is
minimised.”
The project builds on the initial work
SBN has done on the Circular Economy
Model Office. This focused on building
offices. Both will link with the SBN’s
Smart Procurement work to take in all
phases of the office life cycle – design,
building, maintenance, refurbishment and
repurposing.
The Guide will incorporate energy
efficiency, workplace strategy, ICT, waste
management, cleaning and office supplies.
It will cover all sizes of operations.
“This project looks set to create a lot of
value for our members,” says James.
“There’s lots of ways to get involved, so
get in touch now to get on board.”
To find out more, contact
james@sustainable.org.nz
SUSTAINABILITY
Designing the smartest office in town Are you recycling your used toner cartridges?
Offices are more than just a bunch of desks and a coffee machine. To do their best
work, people need the best environment, which makes an investment in the work space
a very valuable one. Communicator asks James Griffin from the Sustainable Business
Network why he’s on a mission to design the smartest office in town.
It’s easy to play your part in reducing waste to landfill by signing up to Ricoh’s free
toner cartridge recycling programme.
Ricoh’s 5-star Green Star HQ in central Auckland
HOW TO
The programme is free for all Ricoh
customers, no matter how big or
small, and is run in partnership with
Croxley Recycling. Croxley manages
the delivery and collection of recycling
boxes and they recycle all plastic,
metal and residual toner.
Getting set up is easy
To register for the programme fill out
the online application form on the
Ricoh website www.ricoh.co.nz/about/
environment/application.html
You will be emailed a password within
two working days that you’ll need
to change. Once you’ve changed the
password the system will activate your
account overnight and after that,
you’re able to make requests online.
Making a request online
If you’re already registered for the
online service you can make a request
for a box to be dropped off or picked
up. Once you have selected the ‘Pay
Now’ button (note there’s no cost to
Ricoh NZ customers), you’ll receive a
confirmation email.
Please allow up to three working
days from the date of the request for
deliveries and collections.
Please note: Box delivery and
collection requests are actioned
separately. When you request a
box, an order is sent directly to the
distribution centre. When you request
collection of a full box, an order is sent
directly to the courier company. This
means you won’t get a box collected
at the same time as your empty one is
delivered.
If you have any queries please email
us on recycle@ricoh.co.nz.
All plastic,
metals and
residual toner
is recovered for
recycling.
Metal
components
are sent to scrap
metal dealers.
The various
plastic types go to a
number of different
recyclers for reuse
both in NZ and
offshore.
The residual toner
is cleaned out and
collected into 20-litre
paint pails by colour.
This toner is sent to
Enviropaints to be used
as a pigment in their
recycled paint range.
The contents
of each collection
box are collated
and sorted into
plastic types and
by toner colour.
The recycling process
SBN’s James Griffin
Number 7 type plastic, from the long
bottle-type Ricoh toner cartridges,
is processed by Ricoh’s recycler then
supplied to a local manufacturer where
it’s made into Ricoh Scooter Docks!
Did you know?

Virtual meetings – the closest thing to beaming in
Ricoh has given video conferencing and the humble whiteboard a serious makeover.
It’s part of the new Ricoh Unified Communication System (UCS) technology suite that
allows users to scan from a multifunctional device to an interconnected and interactive
whiteboard, access documents in virtual meetings via a network or the cloud, and
host secure video conferences linking up to 20 sites. Communicator investigates the
technology that’s reducing business travel costs and improving time utilisation and
office collaboration.
Adding value and saving money, that’s
the objective of Ricoh’s new Unified
Communication System or UCS,
which includes the next-generation in
video communication. The UCS is an
innovative video conferencing solution
that integrates video, audio, text and
interactive media. And, it doesn’t require
a dedicated video conference room
because the system is portable and uses a
WiFi network to connect.
The device itself (P3500) is lightweight
and has an A4 footprint making it
extremely portable. Staff can carry the
P3500 unit for collaborative meetings
and link it up to 20 sites. The unit has
all the bells and whistles you’d expect
– HD picture quality, 125-degree wide-
angle camera with a zoom function,
exceptional sound quality – and it’s
scalable, meaning you can add on
external microphones, speakers and a
sophisticated camera for larger groups.
It also integrates PC data so that
participants can share spreadsheets, text
documents and other data for interactive
conference sessions with the security of
data encryption. Participants can also join
video conferences through their laptops
or tablets from anywhere.
Sitting alongside the UCS is Ricoh’s
new interactive whiteboard (with sizes
varying from 22” to a staggering 84”).
It makes collaboration easy and takes
brainstorming to another level.
The Ricoh controller allows remote
information sharing and collaboration
between up to 20 devices and 20 PC
or tablet users. It allows for graphics,
images, diagrams and videos to be
displayed and annotated – you can
even share your work and save it
into PDF format.
With the whiteboard it’s as simple as
switching on and interacting – write, draw,
edit, erase, move, flip through pages,
print, share and save. Train your teams
in different branches, review plans and
analyse data, all without leaving the office.
Michael Ishak is overseeing Ricoh’s Live
Office Programme, which is tasked with
setting up a working example of all of
the solutions Ricoh provides. He, like his
colleagues at Ricoh NZ, is a huge fan of
the technology.
“We’re rolling out the video conferencing
and interactive whiteboards to our
branch network so that we can hold
meetings any day of the week with
everyone. While it’s important to
have face-to-face time, our Managing
Director can now get the nationwide
management team together at the push
of a button and save significantly on
travel costs,” says Michael.
“We estimate businesses will save around
30 per cent of their internal travel costs
by utilising our UCS,” he adds.
But it’s not only business that’s reaping
the benefits of this technology. Ishak
says the technology is widely used in the
education sector as a teaching tool and a
number of sports teams use it to review
game performance.
“Within the Ricoh network we know
of rugby teams that are using the
technology to review training and
review their games. Coaches can
eplay the game via the whiteboard
and annotate different plays to
illustrate where and how palyers
can improve technique.”
PRODUCTS
• Ultra portable, easy operation
• HD quality with wide viewing angle
• Versatile, scalable video conferencing
• Outstanding audio quality
• Secure data sharing
Ricoh P3500
Introducing the new UCS video conferencing
technology that’s flexible, secure and in HD
• Exceptional visual clarity
thanks to 65” full DH 1080p
• LCD display
• Network access secured by
an authorised PIN code
• Portable: Switch on and go
• Touch screen – write, draw,
edit, erase, move, resize and
save work
• Integrate into your existing
IT infrastructure
• Highlight areas, flip through
pages, zoom in and out
• Simple user interface makes
it easy to share, edit and
save work with colleagues
• Link up to 20 whiteboards
and allow up to 20 more
remote users to view
presentations
• WiFi
Introducing the new UCS interactive whiteboard
The presentation solution for business and education
For more information on this
brand new technology contact
your nearest Ricoh office,
go online at ricoh.co.nz
or call 0800 80 76 76.
TECHNOL
OGY
F
O
C U S

INNOVATION EDUCATION
It’s common for most students, even
those in primary school, to use a device
in the classroom. And while access to
the web is considered a key part of
today’s education, keeping these devices
organised, charged and secure has been
a headache for teachers.
Enter the Ricoh Charging Trolley, a
lockable recharging solution on wheels
that can securely store a suite of 30
Chromebooks, laptops or tablets. The
beauty of the trolley is that it can be
wheeled from class to class, the wires
are kept out of the way and your IT
investment is protected.
‘Charging’ for education Ricoh: supplying technology to the education sector
Portable devices have become industry standard in New Zealand schools. Students now
have iPads, tablets, laptops and Chromebooks at their fingertips, but keeping them
organised, charged and secure has been difficult, until now.
• Slots for 30 devices
• Takes any size Chromebook,
Netbook, Laptop, iPad or Tablet PC
• Tough lockable door for added
security
• Easy-glide wheels with brakes
for safety
• Powers safely from one standard
wall outlet
• Flow-through ventilation
to prevent overheating
• Cable management system for easy
concealment and protection of
chargers and cords
• Fitted with a timer for efficient
power cost savings
• Delivered fully assembled
ready for immediate use
• Fuse trip switch to eliminate
power overloading
• Dimensions: 640 x 550 x 1200
• Colour: Charcoal
• 12 month warranty
RICOH CHARGING TROLLEY
RICOH CHARGING TOWER
If you like the concept but don’t need
space for 30 devices, check out the
Charging Tower. Complete with 10
universal plug power inputs and four USB
slots, the Charging Tower is the easy way
to keep devices ready-to-go. This compact
model features a retractable cord and
fuse override for added surge protection
and each layer is individually controlled
for added safety. With its distinctive lime
green colour, the Ricoh Charging Tower
will add some colour to your space while
keeping your devices at the ready!
At Ricoh, we understand schools
and education.
We realise there are a range of
requirements and challenges across the
education sector, which is why we’ve
built a business around supporting this
unique market.
Across the globe, Ricoh thrives on the
opportunity to continually innovate
and here in New Zealand we’ve made
it our mission when it comes to
providing the education sector with
the latest technology.
We refer to the services and solutions
that we provide as being ‘elastic’,
which means they provide the latest
technology with the flexibility to meet
the ever-changing school environment.
What’s more, our solutions meet and
exceed the expectations of both the
teaching staff and the students.
Our involvement stretches beyond just
the provision of technology to meet
the business needs of our schools.
We proactively seek out opportunities
to make a real difference by offering
additional assistance by way of sport
and cultural sponsorships,
technology initiatives, scholarships
and community-driven activities.
Through our network of sports
ambassadors and business partners,
we offer professional guidance and
coaching with speakers to entertain and
motivate students and teachers alike.
Our close ties and corporate sponsorship
with some of New Zealand’s elite sports
teams gains us access to seats at venues
that we distribute among our partner
schools – the perfect item to auction for
the school fundraiser.
Ricoh is an accredited supplier on
the All of Government supply panel,
which means we can offer a range of
payment options including purchasing,
leasing or renting equipment over a
short or long-term. We also offer the
option of paying for all products and
services on a per-impression basis. This
option suits the education sector as it’s
a ‘pay as you use’ model that caters for
the extended holiday periods when use
is much reduced.
• Printers and multifunctional
devices, print room
equipment and accessories.
• A full range of print and
scanning-related software
e.g. Follow-You printing,
cost recovery, card systems,
mobile printing software
and electronic forms
software.
• Consulting and professional
services including IT, solutions
architects,project managers
and business analysts.
• Provider-enabled solutions
including: business process
automation, cloud hosting,
digital print outsourcing and
back-capture scanning.
• 3D printers and scanners,
wide format printers,
production printing products
and print-finishing
equipment for print rooms.
The Ricoh offering

Fanatic or first-timer? This cycling celebration’s got it all
From its humble beginnings in 1977 with
just 26 participants, the event has grown
into New Zealand’s largest cycling event
with around 7,500 riders from across
New Zealand and more than 20 countries
around the globe taking part each year.
Newly appointed Lake Taupo Cycle
Challenge event director, Aaron Carter
believes this is an outstanding event that
gets people hooked.
“Cycling is a fantastic sport, it provides
great physical activity, it’s easy on the
body and offers both the camaraderie
of group cycling and the option for
individual challenge.”
“The Lake Taupo Cycle Challenge
motivates people of all abilities to give
cycling a go. With the event being in
its fortieth year, some participants are
now bringing their children and even
grandchildren along,” he said.
Carter’s mission is to provide something
for everyone regardless of age and
whether they are into endurance or
sprint, on-road or off-road, or they like to
ride individually or in a group.”
The iconic 160km 'Round the Lake' ride –
a one lap circumnavigation of Lake Taupo
– is just one of 14 event categories on
offer. There are road and mountain bike
options for both individuals and teams,
catering to all levels of cycling and fitness
abilities.
“Having these options provides stepping
stones to getting involved and allows
riders to grow with the event as their
fitness and confidence levels increase.
“We’re making some exciting changes
this year, most notably the introduction of
a new 40km Quarter Lake on-road event
option, which complements the 160km
Round the Lake and the 80km Half the
Lake categories. “We’ve also introduced
some incentives for groups and families.
We want everyone to join the ride and
celebrate our 40th anniversary with us,”
he added.
Ricoh has proudly sponsored the Lake
Taupo Cycle Challenge since 2012 and
encourages Communicator readers to
give it a go this year and be part of the
event’s 40th anniversary celebrations.
Pick the ride that suits you at
www.cyclechallenge.com.
SPONSORSHIP
Fanatic or first-timer? This cycling celebration’s got it all
The thousands of cycling enthusiasts who don their lycra for New Zealand’s premier
cycling event are in for an extra special ride this year; the Lake Taupo Cycle Challenge
is celebrating its 40th anniversary on 26 November and the event promises to be bigger
and better than ever.
SPONSORSHIP
Riders get to take in spectacular views of Lake Taupo
One of the large Ricoh contingent that takes part every year
There's something for everyone - including the 5km Heart Kids ride

MakerBot makes itself at home at The Mind Lab by Unitec
Bring your award-
winning creation or
innovation to life.
PRINT
Access over half a million
predesigned models that
range from simple to complex.
DOWNLOAD
Scan to create, or edit
and share your own
3D models.
SCAN
Use your 3D design skills and
favourite modelling programme
to create something new.
DESIGN
MakerBot 3D printers
let you bring ideas to life
The MakerBot range of desktop 3D printers are the easiest way to bring your ideas to life. With
more than half a million free designs in the online Thingiverse community, you can start your
first print within minutes of switching on your own MakerBot.
Or, if you want to start creating your own masterpieces, simply download one of the many, easy
to use, free 3D design programmes or use a MakerBot Digitizer to scan an object before printing.
3D printing in your own home, school or office has never been easier!
For more information call 0800 80 76 76 or visit www.ricoh.co.nz
As the authorised reseller of MakerBot 3D printers in New Zealand, Ricoh’s 3D printing
customer base touches a number of industry sectors, including education. Last year Ricoh
loaned The Mind Lab by Unitec a MakerBot desktop 3D printer to trial and the team was
so impressed it ordered four and has committed to replacing its existing 3D printers with
MakerBot models over the coming year. We talk with the folks at The Mind Lab to find
out what they do and why they chose MakerBot.
The Mind Lab is a specialist education
lab operating in partnership with tertiary
education institute, Unitec. Its aim is
to enhance digital literacy across the
board, offering practical, hot-in-demand
postgraduate courses, school holiday
programmes and school group facilities.
Established in Newmarket, Auckland in
2013, it has grown exponentially, and
calls Gisborne, Wellington, Christchurch
and numerous other locations home.
Richard Rowley, Education Director,
says the partnership with Unitec is the
first of its kind in New Zealand and
has helped to maximise the effect the
lab has had, in such a short period, on
today’s learners: “What we offer is truly
unique. We are focused on offering
learning experiences that support the
development of the next generation of
makers, doers, inventors and creators
who will shape the future with new
ways of working, thinking and living.
“From electronics, robotics, 3D printing
and animation to programming, film
technology and science, we recognise
that the world we live in is increasingly
influenced by new knowledge and
technical advances. The careers our
children will enter into in the future will
be very different from the careers we
know today,” adds Rowley.
Equipped with the latest high-tech
tools and a team of talented science
and technology specialists, The Mind
Lab offers a creative environment where
discovery, experimentation and learning
by doing is actively encouraged.
Ricoh’s Maxwell McCarthy spotted an
opportunity for the MakerBot range of
3D printers and offered The Mind Lab a
free trial.
“I heard about The Mind Lab and the
work they were doing introducing
students to 3D printing, and I knew
they’d be the perfect candidates for
a MakerBot 3D printer. MakerBot 3D
printers consistently outperform their
competitors and I was confident that if
The Mind Lab trialled one, they wouldn’t
look back,” he says.
And he was right. After putting the
MakerBot Replicator through its paces
in November last year, The Mind Lab
team was convinced. So much so that it
ordered four and committed to replacing
its existing 3D printers with MakerBot’s
over the coming year.
“We had several requirements which our
3D printers had to meet,”
explains Rowley.
“Obviously the standard things such as
speed and resolution, but in this space
competitors also do these well. Our main
consideration was being confident in
recommending the device to a school.
“Not only were we looking for something
that would deliver high, quality
results, but we were also looking for
an established company with a good
track record in the industry, together
with a well-established reseller with
a great support network throughout
New Zealand. Ricoh and MakerBot
were therefore the perfect match for
us. We are aware of schools that have
spent considerable money on this
type of equipment only to have it fail
and be unable to get support to fix it,
leaving them with an expensive desktop
ornament. So we had to get it right—and
we did.
“We’ve used our MakerBot for many
different projects, including developing a
homemade robot. We are also currently
prototyping propellers for an underwater
robot. Our students have used the
MakerBot to print gears, name tags and
drone parts, to name a few.
“MakerBot and Ricoh are a combination
we are more than happy to recommend
to schools wishing to invest in 3D
printing technology.”
A Mind Lab student using the MakerBot Replicator 3D printer
3D PRINTING
Getting started with 3D printing is easy!
New
MakerBot
models now
available

After a recent merger, Auckland-
based Bodley Construction turned
to technology to help centralise
information from disparate systems
and streamline collaboration between
job sites and offices. Now, among the
hammers and nails, one of the most
important tools at the company’s
construction sites is a piece of software.
That software is Laserfiche, an enterprise
content management system that
Bodley originally implemented to store
electronic documents. After working
with Ricoh, Bodley found it could use
Laserfiche for much more. The company
created electronic forms to collect
information and automated many of its
core business processes—including cost
estimates, accounts payable, payroll, and
health and safety audits—streamlining
collaboration across job sites and
departments and saving the company
significant time and money.
“Bodley saved almost $20,000 in the
first year they used Laserfiche,” explains
Paul Dobson, practice leader at Ricoh
New Zealand. “The company retired a
number of legacy software systems as
part of the adoption, so that’s reflected
in the savings, as well as reclaimed
employee time.”
Data related to any one of Bodley’s
projects can now be accessed and
processed with Laserfiche from CAD
drawings and the original quote
to correspondence with client and
contractors’ timesheets. All information
is filed in a standardised system and
easily searchable.
“We see Laserfiche as our one-stop
shop,” says company director Doug
Bodley. “Because we have all the
information in one place and we can
easily retrieve it, we know exactly how
many jobs we have, where we are
financially with each job, what the job
tasks are and all of the health and safety
risks and mitigations. The upshot is
we’re more efficient and we can keep
our clients informed.” The software
is also critical on-site. Contractors and
employees use iPads to access critical
data and submit forms in Laserfiche 24/7.
“We can give our team live data on
site,” Doug adds. “It’s so much easier
than giving them pieces of paper, which
can be lost in their trucks or forgotten at
the office.
“Another bonus is that the software
is easy to use. We’ve made it easy for
people filling out forms. For example,
the health and safety form prompts
users so they know what to fill out when
they are looking at hazards and control
measures. They don’t have to reinvent
the wheel when they write down a
hazard or hazard control every time.”
Both Doug and Paul agree that
Laserfiche is a powerful tool for
New Zealand’s construction industry,
particularly with the growing number
of building projects and the new Health
and Safety at Work Act that took effect
in April.
“Workers’ time on construction sites is
not compromised by having to go back
to a separate office to find, reclaim or
scan information,” Paul says. “With the
Laserfiche mobile app, they can pull up
what they need when they need it, and
they’re getting the job done a lot quicker.
“We probably get 1,500 to 2,500
invoices in a month,” Doug adds.
“We don’t print any of those out
now. Similarly, all of our invoicing and
statement processing is all paperless.
Something that used to take me a
week or two now takes me about
two days, because I don’t need to sift
through data. It’s all standardised and
automated.”
Paul lauds Bodley as an innovator
in an industry that’s traditionally
viewed as lagging in adopting new
technology. “We’ve engaged with
many construction companies solely
SPOTLIGHT ON OUR CUSTOMERS
These days there’s more to a builder’s tool belt than just a
hammer. With forecasts predicting New Zealand’s building
and construction sector will reach record levels by 2017,
many building companies are adopting technology to
optimise the way they work and remain competitive.
Communicator talks to Bodley Construction about its
technology journey.
A new tool for efficiency to scan and digitise documents,” Paul
says. “Bodley, however, took a look
at the entire enterprise and addressed
a number of business areas. This
enabled the company to optimise
its processes, increase efficiency and
accuracy, streamline daily operations for
employees and ultimately provide better
service to clients.”
Doug Bodley says he’s working on
processes every week, continually looking
at how the business can improve. “There’s
a lot on the boil, but I think we are going to
continue to get more and more efficient.”
Spotlight on Laserfiche
Since 1987, Laserfiche’s
enterprise content management
software has been trusted by
more than 35,000 organisations
worldwide to manage, secure and
share information.
Laserfiche develops solutions
for capture, workflow,
forms, e-signatures and
case management that help
organisations drive business
value and make timely,
informed decisions.
• 35,000 + worldwide
installations and five million
+ users
• 1000+ resellers worldwide
– Ricoh is the exclusive
reseller in New Zealand
• 94 per cent client
satisfaction rate
• Microsoft Gold Certified
Partner
• Department of Defense
(DoD) and Victorian
Electronic Records
Standard (VERS) certified

20 COMMUNICATOR ISSUE 31
Change is driven by imaginative thinking. To start your workflow transformation, get in touch today.
0800 80 76 76 www.ricoh.co.nz
imagine.
Every bit of
paperwork you
need at your
fingertips.
change.
That can
transform your
business is here.

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