Using Microsoft Dynamics CRM 2013 in Social Housing as a platform for Channel Shift, to Improve Customer Service and gain valuable Customer Insight

1. http://1drv.ms/1bMku
Wj

2.  Christine.Anderson@isoshousing.co.uk

3. Optevia
About
Optevia
250 Microsoft
Dynamics
CRM projects
Key
Microsoft
Partner
Public/
Private Cloud
and On
Premise

5. Optevia
About
Optevia
250 Microsoft
Dynamics
CRM projects
Key
Microsoft
Partner
Public/
Private Cloud
and On
Premise

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8. Do you feel this incident is associated with your 3
faith, nationality, ethnicity sexuality, gender or
disability
0
Yes
Do you think the current incident is linked to
previous incidents?
2
Yes
0
No
Have you informed any other agencies about
what has happened – if yes who and are you
happy for us to discuss this with them?
1
No
0
Yes
Do you have any family or friends to support
you?
3
Complainant lives alone and is isolated
3
Complainant is isolated from people who can
offer support
1
Complainant has a few people to draw on for
support
0
Complainant has a close network of people to
draw on for support
No

13. Optevia
About
Optevia
250 Microsoft
Dynamics
CRM projects
Key
Microsoft
Partner
Public/
Private Cloud
and On
Premise

15. Optevia
About
Optevia
250 Microsoft
Dynamics
CRM projects
Key
Microsoft
Partner
Public/
Private Cloud
and On
Premise

16. Optevia
About
Optevia
250 Microsoft
Dynamics
CRM projects
Key
Microsoft
Partner
Public/
Private Cloud
and On
Premise

18. Optevia
About
Optevia
250 Microsoft
Dynamics
CRM projects
Key
Microsoft
Partner
Public/
Private Cloud
and On
Premise

19. Optevia
About
Optevia
250 Microsoft
Dynamics
CRM projects
Key
Microsoft
Partner
Public/
Private Cloud
and On
Premise

21. What CRM can do for Customer Insight
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23. http://1drv.ms/1bMku
Wj