1. Nicole Charles
Oakland, CA
(510) 842-8402
nicolemicharles@yahoo.com
Career Objective: Obtain a challenging position as an Executive Assistant/ Office Manager
Summary of Qualifications
• Over 8 years prior experience in Executive Assistant/Human Resources in different business
environments such as Private Businesses/Retail/Consulting
• Excellent oral written, interpersonal and skills; Type 75 WPM
• Meticulous attention to detail, motivated, hard-working, customer service oriented, reliable
• Organized, ability to multi task while keeping focus on company objectives, ethics and values
• Highly proficient in Microsoft Word, Excel, Power Point, Access, Outlook, Quickbooks, CRM
06/09- 12/14 Bright Futures Growth & Development Center Richmond, CA
Executive Assistant/Office Manager/Bookkeeper
· Integrated new members information into the daycare facility by performing data entry, filing
documents, answering multiple phone lines, making copies and scheduling meetings
·Daily financial transaction bookkeeping management while also handling bank deposits. Entered all
business transactions into Quickbooks, spreadsheets and additional accounting software including checks
for bills and company inventory
·Prepared all members and company invoices and ensure proper payment while also handling all accounts
payable and receivable
· Maintained financial records accurately, create monthly expense reports, process weekly accounting of
money received and manage related receipts
· Created correspondence and confidential letters, arrange travel and accommodations for C-Level
Executives for company and client meetings
09/11-08/12 Tetra Tech Alameda, CA
Project Administrative Assistant
· Supported office management team with all administrative and office operations for project
activities from start-up through project closure
·Oversaw contract compliance and ensure compliance with Tetra Tech DPK policies and
procedures and client regulations
·Served as point of contact for field office(s) for day-to-day activities including coordination on
logistics, procurement, compliance, budgets, study tours, subcontracting, short-term consultant
recruitment and deployment to the field
·Reviewed and approved weekly, monthly, quarterly, and other project reports and annual plans
while tracking the submission of essential documentation. Monitored project budget and
expenditures to ensure adherence to adopted budget and burn rates and prepare reports on budget
forecasts and projects' yearly expenditures

2. 02/10-08/11 Shaw Environmental San Francisco, CA
Administrative Assistant
· Performed data entry of radiology technician reports and statistics while providing quality control over
company documents, statistical data and client services
· Promptly answered incoming calls with professional demeanor per company standards
·Directed calls to client associates or department requested by caller, check and forward all voice mail
· Greeted visitors, provide information and assistance to visitors
·Managed all incoming and outgoing mail via couriers UPS, FedEx and DHL
·Scheduled appointments, maintained conference room schedule, kitchen, Salesforce training
04/07-02/10 Physical Therapy Office Oakland, CA
Executive Assistant/Office Manager/Bookkeeper
·Performed daily administration tasks including in-bound client calls, data entry, scheduled meetings,
appointments while also filing documents and records. Organized patient files and setting up contract
organization Oasis's paperwork for P.T. admissions, evaluations, start care of notes, and discharges.
·Managed all new and current staff recruitment while proving training and supervision of company
policies
·Typing, faxing, making copies, processing professional emails, preparing memos, invoices, letters,
verbatim note taking processing financial statements and other document. Scheduled personal
appointments, opening and sorting mail, pay personal bills, document expenses, accounts payable and
receivable and account reconciliation
03/05-02/10 Samuel Merritt University Oakland, CA
Assistant Manager
· Pro-actively managed calendars, coordinated schedules and assist customers with store merchandise
·Managed telephone communications for office, taking complete and accurate messages
· Administered and managed the inventory of office equipment, supplies, keys and inventory
·Assist with school events by preparing advertisement/marketing materials and coordinating events and
meetings for faculty, students, invited guests and alumni
·Prioritized conference room arrangements, meeting request and catering responsibilities
·Performed human resource functions including records of leave and vacation, setup benefit packages
·Created correspondence, confidential letters and arrange travel accommodations for C-Level Executives
for company and client meetings
02/05-03/07 T-Mobile Oakland, CA
Manager/Sales Associate
·Assisted new and existing customers with all company services and input personal account information
into software system for accurate data entry
· Handled POS transactions, process payments for customer accounts, fax correspondences, answered
customer phone inquiries, enter sales logs on MS Excel spreadsheets and coordinated shipments from
courier services
· Responsible for creating and establishing a systematic filing system, ordering phones for store inventory,
performing cycle counts, audits and ordering office supplies
· Created invoices contracts; processing documentation to Corporate Headquarters including customer
credit reports. Manage accounting and financial information including tracking bank deposits, receiving
customer payments.

3. · Prepared responses to correspondence containing routine inquiries
·Signed customers up for new cellular services while offering sales promotions and phone equipment
01/03-04/05 CVS/Longs Drugs Oakland, CA
Store Manager
·Answered incoming calls and routed to proper department for customer satisfaction
· Provided customers with expert knowledge of store products and vendor information as well as handle
store merchandise and inventory sales with excellent service
· Delegated responsibilities to staff for ordering certain merchandise and displayed POP signs
· Assisted pharmacy with patient receipts and receiving prescriptions from doctors via fax
Education
Fast Track Dental Dental Assisting Newark, CA
A.S. Behavioral Sciences Peralta Colleges Oakland, CA
A.A. Liberal Arts Peralta Colleges Oakland, CA
A.A. African American Studies Peralta Colleges Oakland, CA