StaffingBrandGuide

Branding to Win
Clients and Candidates
The Complete Guide for Staffing Firms

Branding to Win Clients and Candidates 2
03 What is a Brand?
07 Define Your Brand
12 Promote and Engage
32 Measure and Adjust Your Brand
37 Conclusion
No Brand?
No Business.
Competition is fierce in the staffing world. You’re feeling
the heat. Job candidates and clients have more choice
than ever when choosing a firm. They have more
information than ever to help make their decisions.
Meanwhile you’re so strapped for resources that you
can fit your entire budget into a thimble.
But here’s the thing - there’s a way to crush the
competition and cut through the noise. It’s called
branding. A powerful brand is your staffing firm’s ticket
to winning more business and placing more candidates.

What is a brand?
Your brand is the sum of all the experiences your clients and candidates have with you. It’s built from many things: it’s
your track record, your relationships, and your recruiting approach. It’s your industry, company, and role knowledge.
Simply put, it’s why people choose to do business with you – or don’t.
More and more staffing firms are seeing the light:
64%
What side are you on? Now is the time to focus on your staffing firm brand – defining it, promoting it, and measuring it.
Because the stronger your brand is, the easier it is for clients and candidates to say yes to you.
So here it is, your crash course on branding. Many of the tips don’t cost a dime.
of your fellow staffing firms
have a brand strategy1
70%
measure their brand relative
to competitors1
72%
agree their brand significantly impacts
the growth of their business1
1 Global Staffing Trends 2016, LinkedIn Corporation.

Don’t be daunted.
We’re here to help.
“My business is too small to care about branding.” Even if you’re a one-
person show, you have a brand. There are some very simple and very free ways
to develop it, so read on.
“I don’t have the resources or time to devote to branding.” We’re not going
to lie. This can be hard and tedious work. But it doesn’t have to cost a lot. You
can compete with the big guns and see big results by doing small things.
“My firm isn’t any different from other firms.” Wrong again. You may offer
identical services, but every staffing firm has something that distinguishes itself.
The key is to unlock that difference and then milk the heck out of it. We’ll help
you get there in this guide.
“I thought branding was Marketing’s job.” Not entirely. Branding is
everyone’s job. It doesn’t matter whether you’re a large firm with a devoted
marketing team, or a small firm who’s scraping it together: every employee is an
owner of your staffing firm brand.
Plus…
Today’s workers are more
socially savvy and selective
about their careers than ever
before. They are also hard to
reach through just one channel.
You need to market your firm to
candidates, not just to clients.

Don’t be daunted.
We’re here to help. (continued)
“My brand only matters to my clients.” If you are promoting your brand only
to clients, you’re missing the boat. Just 18% of candidates think of a staffing firm
when looking for a new job.2 How’s that for a wake-up call? You’re not on
candidates’ radars, and that’s a big deal.
“My brand only matters to my candidates.” If you’re only thinking about job-
seekers, you’re missing the chance to bring in the big bucks. When there are too
many choices and not enough time, it’s the strongest brands that win clients’
attention, and dollars.
“Nobody will notice if we don’t brand.” Not so fast. Your potential clients and
candidates are going online to get the skinny on you anyway. Meet them where
they are, join their conversations, and shape their perceptions. You and your firm
will have a reputation regardless, so you might as well influence it in your favor.
“Where do I start?”
Glad you asked. Let’s go.
2 The Reason Why More Candidates Don’t Use Staffing Firms, LinkedIn Talent Blog. 20 May 2015.

Let your branding journey begin
Step 1: Define your brand Step 2: Promote and engage Step 3: Measure and adjust
• Get buy-in
• Listen and learn
• Craft your approach
• Set your goals
• Test drive your messaging
• Explore Net Promoter Score
and key LinkedIn metrics
• Choose your key indicators
Kick your personal brand up a
notch
• Add more muscle to your profile
• Go wider and deeper with your
connections
• Write smart InMails and emails
• Network offline too
Strengthen your company brand
• Let your employees be thought
leaders
• Take your Company Page to new
heights
• Grow your followers
Listen and engage more deeply
• Break away from the pack with killer
status updates
• Decide where to play on other
social media
• Make a bigger splash with paid
tools

Define Your Brand

Note: we’re not going to
cover employer branding
here since everything you
need to know about that is
in our Employer Brand
Playbook
Define Your Brand
This first step requires some corporate soul-searching. Now don’t roll your
eyes. This isn’t marketing fluff. This is thinking critically about who you are as
a company. Knowing who you are – and knowing it really well - informs every
step that follows. Why? Knowing yourself means you’re authentic.
Authenticity builds trust. And trust builds business. It’s that simple.
Whole books have been written about how to define your brand, but we’re
going to keep it simple here and just cover the basics. The bottom line is you
can’t use your brand until you understand it. The goal is to obtain the most
accurate picture of who you are and who you want to be as a company.

1. Get buy-in.
You first have to get your leaders to commit to investing in
your brand. They must be on board in order to set the right
tone with other employees, but also because you’ll want
them to participate in the research in step 2.
Make sure you’re armed with facts such as the ones on
page 3 to help you make the case for building your brand.
We know you don’t take no for an answer, so if you get
push back, suggest starting small. Do a pilot program to
show some results. Works like a charm every time.
2. Listen and learn.
You can’t define your brand in a silo. Gather facts, opinions
and stories - the building blocks of your brand - from your
clients, candidates and employees.
Before you talk to them, walk in their shoes to experience
your brand as they do.
Go through your candidate and client touch points step by
step. Review all materials each group accesses across
print, online, social media, and events. Check out the
checklist on the right for a number of items you should
audit.
Audit your online reputation
Official
Unofficial
 Corporate website
 Company Page on LinkedIn
 Official presence on other social platforms
 Direct communication with clients and
candidates (e.g. InMail, email, events)
 Employee LinkedIn profiles
 Blogs, Yelp, etc.

3. Plan your research.
With a grasp of what’s out there, you’re ready to conduct research with your core audiences. Research comes in all shapes and sizes,
but regardless of budget you need to answer these four questions:
 Whom will you talk to? Start with your current clients and candidates, and a few key employees. Then consider those who may be
aware of you but haven’t worked with you. If you’re really brave, survey former clients and candidates too.
 What information will you collect? What are you known for? What are you best at? Objective research will help you hone your
strengths and understand your weaknesses. We dare you to ask for honest answers and face the realities – it will serve you well.
 How often? Listening should be continuous, but you should do a more formal audit every 2-3 years to make sure it’s fresh.
 Where and how will you engage your targets? Focus groups, one-on-one interviews, and surveys are the most common research
techniques. They can be as formal or informal as you like or can afford. Ideally you can hire a third party to ensure objectivity.
Internal - sample questions for you, your colleagues,
and your leadership team External - sample questions for candidates and clients
• What’s your company’s purpose?
• What are you good at? Best at?
• What do your clients say you are good at? Your
candidates?
• What’s special about your recruiting process?
• What makes you different from other similar staffing
firms?
• What’s the one attribute that most distinguishes you?
• What’s your overall impression of XYZCo? What’s its
most memorable trait?
• What’s your favorite aspect of how XYZCo operates?
• What makes XYZCo different from other firms?
• How likely would you be to work with XYZCo again?
Why?
• What would you change about XYZCo or wish it did
differently?
• Describe XYZCo using adjectives as if it were a person.

4. Put it all together.
You’ve audited your materials, thought through the candidate and client experiences, and conducted research with key audiences.
Now it’s time to reflect on what you’ve learned.
Mind the gaps. Are there any inconsistencies? Do your materials match what your research says?
Look for patterns. What are your most common attributes? What phrases are the most encompassing? Try to tie it all together with
a few key words and phrases.
5. Craft your approach.
Consider what you want people to think about your organization. Is it feasible based on reality? It’s time to refine your messaging.
Be real. What you say about your company must be true for your clients and candidates. If not, they’ll see through you and you’ll lose
their trust.
Be personal. Go back to the individual stories gathered during the research phase. Stories are motivational and more easily
remembered than just about anything else.
Be consistent. Think about how to align your client and candidate messaging. There should be strong consistency between the two.
6. Set your goals.
How will you define success at the outset? See the “Measure Your Brand” section for inspiration.
7. Test drive your messaging.
Don’t make a big splash without first testing your findings. Tailor your messaging to different types of clients and candidates. Run
ideas and visuals by key people to check that they ring true. Remember to engage your senior executives along the way.

Promote and Engage

Promote and Engage
We’re biased of course, but LinkedIn is the natural place to
start building your brand. Our 400+ million members use
LinkedIn to engage in professional conversations,
research companies and opportunities, and stay abreast
of industry news.
There’s a wealth of free and paid tools you can use to
showcase who you are, and to engage clients and
candidates. In this section we’ll cover LinkedIn tips in detail,
along with other social platforms you should consider.
10 tips for promoting and engaging on
LinkedIn and beyond.
Boost your personal brand:
Boost your company brand:
1. Add more muscle to your profile.
2. Go wider and deeper with your connections.
3. Write smarter InMails and emails.
4. Network offline too.
5. Help your employees be thought leaders.
6. Take your Company Page to new heights.
7. Grow your followers.
8. Break away from the pack with killer status
updates.
9. Make a bigger splash with paid tools.
10. Decide where to play on other social media.

1. Add more muscle to your profile
Remember that the #1 activity on LinkedIn is checking out
profiles. It’s the first place clients and candidates go to
research you and your firm.
The more robust your profile, the easier it is for viewers to
assess whether you can help them achieve their goals.
Make it easy for someone to scan your profile in 60
seconds and feel like it’s a no brainer: you’re the ideal
partner.
Here’s how to give your profile star quality:
• Re-write your summary. Aside from your picture, your
summary is the most important part of your profile. It
sums you up professionally, and it shows your true
colors.
Kick your personal
brand up a notch
Not sure what to write in your summary?
Answer these questions in your own words:
• What do you do professionally?
• Why do you do what you do?
• What makes you different from other similar
professionals?
• What do you want viewers to do after
reading your profile? Hint: inviting them to
connect and start a dialogue is a perfect
call-to-action.
Whatever you do, lose the jargon and
write simply.
• Use short words.
• Use short sentences.
• Use short paragraphs.

(continued)
• Boost interest by adding rich media. Don’t just describe
the presentation you gave, upload the darn thing. Link to
pictures, blogs, videos, SlideShares and websites. Why?
They are eye candy, but more importantly, these assets
show your expertise.
• Make it easy for viewers to learn more by linking to
your firm’s website, LinkedIn Company Page, IM handle
and Twitter feed. Doing so also gives them more options
for contacting you.
• Display your proven track record by getting
recommended by both clients and candidates. These
serve as testimonials for your firm as well.
Bonus tip: Strike while it’s hot! When you successfully place
a candidate, immediately ask both the candidate and the
client for a quick recommendation. Asking while your work is
fresh makes it easier for them to say yes.
So the next time someone thanks you for a job well done,
reply: “Thanks. I’m actually trying to build out my presence on
social media. It would mean a lot to me if you wrote a short
recommendation on my LinkedIn profile.” Bam. Easy as pie.
Another good way to get a recommendation? Give one.
Fred Ewing a recruitment
specialist at UK-based Meridian
Business Support, has 75
recommendations (see below). You
can’t argue with those numbers.
How many people do you have
vouching for your excellence?

(continued)
• Show your human side by highlighting your
volunteer experience. Your volunteer experience
could be another way you show your professional
passion and thought leadership.
Maybe you want to go in-house one day. Or maybe you
want to start your own staffing firm down the line.
Whatever your goals, investing in your profile will pay
dividends now and in the future, wherever you end up.
Still not convinced?
One study of over a million professionals revealed that
76% want specific information about a recruiter's
success before determining if they will respond to his or
her calls or emails. The take away here? If you don't
know how to brand yourself, you won't attract the top
talent your staffing company needs for its clients.3
3 O’Donnell, J.T. Why Recruiters Need ‘Celebrity Status’ Today, Inc. 15 July 2015.

(continued)
• Show your expertise by publishing long-form
posts. Consider sharing your point of view on an
industry trend or relevant current event. For tips on
how to get started, check out Everything You Need to
Know About Publishing on LinkedIn, and The 7
Secrets to Writing Killer Content on LinkedIn. If you’ve
already written articles or thought leadership pieces
published elsewhere online, link to them in the
Publications section of your profile.
• Build credibility by adding certifications and
sharing your skills. Here’s an opportunity to
emphasize what you’re best at and to optimize your
profile with keywords. Once you add your top skills,
candidates and clients can endorse you for them,
adding to your credibility.

“Sometimes when I have a
down moment, I’ll take a
look at who has been
looking at my profile.
When I know someone, I’ll
reach out and connect.
When I don’t know them
but would like to, I’ll thank
them for checking out my
profile and will start a
quick dialogue.”
Carolyn Betts
Founder & CEO
Betts Recruiting
2. Go wider and deeper with your connections
Be your bold friendly self and connect with existing clients, prospects, and big
names in your industry. Stretch it – you can always benefit from more. The more
quality connections you have, the more mutual connections you’ll be able to cite
when reaching out to clients and candidates. Don’t forget to:
• Use the “People You May Know” feature and let LinkedIn do the work for
you. At the risk of tooting our own horn, we do a pretty darn good job of giving
you people whom you do in fact know.
• Use “Who’s Viewed Your Profile” as a reason to reach out to new
connections.
• Make sure you tailor your connection requests so that they have your
personal touch.

3. Write smart InMails and emails when you reach out
Writing a winning message isn’t always easy. In fact, so many recruiters do it
poorly. That’s good news though. It means it’s that much easier to stand out.
Think about it: if your competitors are blasting your candidate with generic
messages, won’t she do a double-take when you reference two people you
know in common and the company she most admires?
InMails aren’t just for recruiting candidates though. They are for engaging
prospective clients too. It is often the first and only touch point a prospective
client has with your firm. Make sure you aren’t just touting your “amazing list of
candidates” over and over again. Never works, by the way. Lead with your
clients’ needs, not with what you have.
“Because I have over 3,600
connections and my market
is so specialized, I’m bound
to have a second-degree
connection with any
candidate I reach out to.
He or she will be more
inclined to respond
because we know people
in common.”
Fred Ewing
Recruitment Specialist
Meridian Business Support

3. Write smart InMails and emails when you reach out
(continued)
How do you know what your clients and candidates need?
Here’s a little secret: just ask good questions and let them talk.
For clients, that means learning about their business units, products, strategies,
and culture. That means knowing the strategic importance and financial impact
of the roles you’re recruiting for. All of these factors inform the type of talent they
will need now and in the future.
For candidates, that means understanding what they’re good at, what their goals
are, what motivates them, and the cultures in which they’ll thrive.
4 Global Staffing Trends 2016, LinkedIn Corporation.
43%
“LinkedIn Talent Pool
reports help us provide
extra transparency to our
clients. Not only do the
data show our expertise
and visibility into the talent
market, but they also help
manage clients’
expectations. That way
when we discuss why a
particular search is
difficult, we are able to
back it up with LinkedIn
statistics. The end result is
building trust.”
Samm Pearey
Director, Knowit
LinkedIn Talent Pool reports shed light on what candidates in
certain industries and functions want in a job. Use this data to
paint the picture you need to both land the business and advise
your clients and candidates.
Consider this: only 43% of search and staffing
leaders feel confident using data to understand
recruiting effectiveness4, so you could really set
yourself apart with this approach.

4. Network offline too
Don’t just network with clients and candidates online.
Remember to host in-person networking events and
meet-ups as a forum to develop relationships as well.
• A one-of-a-kind recruiting event. Betts Recruiting
recently hosted its first TechCrawl in San Francisco.
Thirteen companies and scores of qualified candidates
participated in a traveling open house. Similar to bar
hoppers in a pub crawl, Betts’ candidates moved from
office to office, getting to know the companies that
interested them. The final destination for all was a
party at Betts’ office.

5 World’s 25 Most Socially Engaged Recruitment Agencies Revealed. LinkedIn
Talent Blog. 7 October 2015.
5. Help your employees be thought
leaders
Encourage them to share content, join groups, and help
spread your messages. Tee up an article of the week they
can share and recommend LinkedIn Pulse channels and
Influencers to follow. You can even build a library of pre-
approved content and messages for them to easily share.
Recruitment professionals receive 10x the amount of
profile visits on LinkedIn;5 that's a lot of eyes looking at
your employees. Make the most of this traffic by
encouraging them to share content that’s relevant to their
target candidates and clients. Also have them use their
profiles as platforms for sharing information about your
firm and their role.
Your fellow employees’ personal brands will benefit from
building out their profiles and growing their networks. It’s a
win-win: what’s good for the firm is good for their own
reputations.
Get inspired. See how Hays CEO Alistair Cox publishes on
the LinkedIn platform:
Tip: Start with employees who are already
savvy LinkedIn users. Piggyback on their
efforts and use them as examples for others.

“Having more followers
than companies 100x our
size gives us significant
credibility within the
industry.”
Chad Saffro
Recruiter and Consulting
CS Recruiting
Strengthen your company brand
6. Take your Company Page to new heights
There are over 48,000 staffing and recruiting companies on LinkedIn6. Does your
Company Page help you stand out? As your information hub on LinkedIn,
members expect you to have a great one. Make sure that it communicates:
• Your focus areas
• The type of clients with whom you work
• The opportunities you can deliver to candidates
• What candidates and clients should expect by working with you
Caution: don’t say the same things every other firm does. Bor-ing.
Be what the competition isn’t. Turn heads by focusing on what’s in
it for candidates and clients. Try not to talk about yourself the
whole time.
!
6 LinkedIn research per Field Guide.

6. Take your Company Page to new
heights (continued)
An all-star Company Page can make your small staffing
firm seem bigger. It levels the playing field and makes you
look just as savvy and capable as your 5000-employee
competitor.
Here’s a best-in-class staffing firm Company Page. Is
yours up to par?
• Sums up unique positioning to both clients and
candidates in one headline
• Grabs attention with explanation of why it’s different
from other recruiting firms
• Builds credibility with specific examples of results
achieved
• Further brands itself with infographics and testimonials
on its accompanying Careers Page. (See page 27 for
more details on Career Pages.)
Why we like it:

7. Grow your followers
Company followers are key assets. Why? They are:
• Almost 95% more likely than non-followers to respond to an InMail message
• More than twice as likely to recommend your company to others
They also help amplify your message. On average more than 60% of your followers
will share the content you publish on social media.7
Look around. How many followers do your closest competitors have? Here’s how to
out-hustle the competition:
3 Steps to follower growth
Once you’ve set up your Company Page, follow these three steps to grow your
follower base.
For more information on the Follow button, visit developer.linkedin.com/plugins.
“We have grown our
follower base to 4000
people and counting,
surpassing many of our
more mature rival
agencies. Followers equal
brand awareness. The
more brand awareness we
have the better chance of
success we have.”
Samm Pearey
Director, Knowit
Step 1:
Add a free “Follow”
button to your site
Make it easy for
people who visit your
website to follow
your Company Page
by embedding a free
“Follow” button.
Step 2:
Go social
Cross-promote your
Company Page in
LinkedIn Groups and
on other social
platforms such as
Twitter and Facebook.
Step 3:
Have employees
spread the word
Ask your team to
include your Company
Page on their LinkedIn
profiles and in all
client and candidate
communications. They
can even embed a
Follow button in their
email signatures.
7 First Staffing Company to Hit 1M Followers on LinkedIn: What They Are Doing Right, LinkedIn Talent Blog, 15
June 2015.

“We have always
positioned our
organization as a thought
leader in the staffing
industry, using email blasts
to communicate with our
clients and candidates.
Creating followers on
LinkedIn moves that
marketing to a social
platform, which over time
will grow larger than our
Mee Derby database. One
of the biggest signs that our
presence is growing is that
we often receive messages,
out of the blue, from people
whom we haven’t met
before.”
Robin Mee
President & Founder
Mee Derby
7. Grow your followers (continued)
Listen and engage more deeply
You’ve enhanced your profile and connected with more prospects. You’ve
improved your Company Page and attracted more followers. You’re now holding
a megaphone, my friends. Time to use it.
Followers are a viable pool of clients and candidates, and they want to hear
from you:
• 87% want to hear from you when there’s a job that’s a good fit.
• 75% want to hear from you when you have interesting insights to share.
• 78% expect career advice such as interview tips.
• 66% expect to hear company news and updates.8
8. Break away from the pack with killer status updates
They have 3 key benefits:
• Show you’re a strategic partner. By giving clients valuable information that
impacts their firms, they’ll start sharing their problems and goals, and will ask
for your help in finding talent to achieve those goals. By hooking candidates
with valuable content that shows you’re an industry expert, they’ll be more
likely to rely on you for guidance.
• Make you visible and accessible. Instead of pinging people you’re trying to
win over, status updates are a non-invasive way to stay top of mind. Be
patient: it may take months or even years to get a potential candidate or client
on board. Win their attention and loyalty now; make money later.
• Extend your reach. The more likes, comments and shares your content
receives, the more broadly it reaches throughout the LinkedIn network. Don’t
forget to wow them and excite them every once in awhile.
Check out 11 Ways Staffing Companies Should Use Status Updates for tips to
ensure your updates are uber-engaging.
8LinkedIn survey of staffing agency followers.

9. Make a bigger splash with paid tools
LinkedIn business solutions can take your branding to
the next level. Here’s a summary of options:
Sponsored Updates allow you to reach beyond your
follower base to the network’s 400+ million members
and publish relevant content straight to the LinkedIn feed
of any member on the site. They provide the perfect
opportunity to increase awareness and elevate your
brand with a high-quality audience.
Targeted Ads get your business in front of clients and
candidates who matter most – and drive them to your
website or landing pages. You can use Ads to amplify
your brand impact, expand your follower base, and
spread the word about your firm’s capabilities and open
positions.
Career Pages are a great place to feature quotes from
your employees, candidates and clients. Here you can
also include videos and links to other resources such as
your website.
Andiamo Partners
does a stellar job of
branding its Careers
Page with a dual-
purpose infographic
that’s featured in its
“Revolutionizing the
Recruiting Industry”
section for clients
and its “Why Work
With an Andiamo
Recruiter?” section
for candidates.

9. Make a bigger splash with paid tools (continued)
Sponsored InMail allows you to reach clients and candidates through tailored
messages with 100% deliverability, making sure they get seen. A Sponsored
InMail only gets delivered when members are active on LinkedIn.
Job slots get your clients’ opportunities in front of the right candidates
automatically. LinkedIn’s matching algorithms target candidates with the most
relevant jobs based on their LinkedIn profiles. You can use job slots to proactively
build your pipeline and attract both passive and active candidates.
10. Decide where to play on other social media
LinkedIn is the social network for professionals, but we know it isn’t the only game
in town. Ideally you can give your audiences options in terms of both channel and
content. That way they can choose how they want to engage with you. If you can’t
do that, focus on nailing one channel before moving to the next.
If your specific target group spends a great deal of time on Facebook, then you
should be on Facebook. Some industries are more represented than others. Check
out resources such as Social Media Today and Mashable to get the stats on where
your target audiences spend their time on social media.
9 2014 Jobvite Jobseeker Nation Study.
86%
Fun fact: 86% of job
seekers have an account on
at least one of these six
social networks: Facebook,
LinkedIn, Google+, Twitter,
Instagram, Pinterest.9
Sharing, liking, tweeting,
posting, pinning or any other
social action are all ways to
promote your brand. Isolate the
social platforms most widely
used by your target audience
and start establishing yourself as
a reliable contributor.

10. Decide where to play on other social media (continued)
Where, when and how to publish
Generating quality content is only half the battle; getting it in front of the right audience is equally important. Here’s a summary of
the key social media channels you can use to distribute your content and brand your staffing firm. If you have a great piece of
content, promote it everywhere that makes sense. But remember, don’t post on a platform if you can’t spend the time to respond
to comments or post consistently.
Platform What works Considerations Peak activity
Suggested
frequency
Content that showcases your talent
brand, as well as anything that educates
readers on your company, industry, and
professional development topics like
leadership. Videos, images/quotes, and
thought leadership-oriented blog posts
tend to do well.
Professional-oriented social
network, so photos from your
family vacation are better
utilized elsewhere.
7-9am
5-6pm
Start with 2-3
times/week.
Work up to once
per day.
Chatty content that shows your
company’s informal side e.g. wacky
photos from the holiday party.
Highly visual content and things
such as infographics tend to do well.
You can’t target your posts by
industry, so you’ll have to find
other relevant parameters.
6-8am
1-4pm
Start with 2-3
times/week.
Work up to once
per day.
Industry news. Encourage your
employees to share job postings on
Twitter for their portfolio companies.
Get inspired by searching for your
relevant terms and seeing which top
results surface.
Less professional focus and
more news, entertainment
oriented; 140-character limit
and short life-span due to high
post volume.
1-3pm 2-5 times per day.
How-to and thought leadership
presentations that help
professionals be better at their jobs,
particularly the 30-45 year-old set.
Growing a following takes
time. Best used in conjunction
with LinkedIn, Facebook,
Twitter or embed in a blog.
Tue and
Wed,
24hrs/day
2-3 a month.

Platform What works Considerations Peak activity
Suggested
frequency
Short videos are a great way to
show the behind-the-scenes of a
company.
Only be on YouTube if you can
create high-quality videos quickly
and consistently. If don’t have the
resources to do so, don’t do it.
12-1pm 2 a month or more
if you have the
resources.
Images, graphics and charts.
Be highly visual and focus on
lifestyle content.
A worthwhile investment if you are
mostly targeting women, and have a
consistent supply of truly great
photos or infographics.
2-4pm
8pm-1am
A few times a
week.
Motivational quotes work best
here.
Mostly an awareness play, but
limited in that you can’t click in
posts. So if you’re trying to raise
brand awareness by driving traffic to
your new website, you don’t want to
do that on Instagram since followers
can’t click on the posts.
Daytime 2-3 times a week.
Technology or science-related
articles, blog posts,
infographics, videos and
papers.
The audience here is likely very
techy, so keep that in mind when
developing your content strategy.
9-11am A few times a week
to once a day.
Where, when and how to publish

At the risk of sounding like a broken record, don’t forget to:
• Target. If your audience is everybody, then it’s nobody. It’s better to be too narrow than too broad.
• Experiment. One of LinkedIn’s social media experts, Liana Pistell, advises a 3-month minimum time period for testing out a
new platform, posting at least a few times a week. “Just start doing it. See if and where you get value. You’ll know in three
months if you’re getting enough engagement. Don’t try to tackle eight platforms at once though. Start with two or three, see what
works, and go from there.”
• Be visual. Strong visuals are the name of the game, regardless of channel. If your content doesn’t have a compelling image or
video, think twice before posting. There are some great resources for finding free and ready-to-use visuals such as
unsplash.com and bestofstockphoto.com.
“You don’t go to a construction site and say “Okay, I'm going to bring one tool.” You have to have a
power drill, you have to have a hammer, you have to have a flat head screwdriver and a Phillips head
screwdriver. We train every single recruiter on how to use these tools effectively. For example we use
HootSuite to make sure that content is posted regularly on social media and to build our brand
presence. We use LinkedIn to build 1:1 personal connections with candidates.”
Nancy Soni, Founder & CEO, FILD
“My goal is repetition, and to have every touch point be impressive and impactful. It’s the
accumulation of all those things that strengthens our brand.”
Carolyn Betts, Founder & CEO, Betts Recruiting

Measure and Adjust Your Brand

Here’s how it works:
Measure and Adjust
Your Brand
How do you know if your branding efforts are working?
There’s always third-party research, but that can be
expensive. In this section we’ll cover some alternate metrics
you can monitor to better understand your brand impact.
First we’ll discuss Net Promoter Score, then several
LinkedIn-specific metrics.
Net Promoter Score (NPS™) The best measure of brand
success is earning loyal clients and candidates - the people
who keep coming back to you and who recommend you to
others. That’s why NPS is a good core metric: it was
developed as a measure of loyalty between company and
consumer. 10
The Net Promoter Score is based on responses to
a single question: How likely is it that you would
recommend XYZ staffing firm to a friend or
colleague?
It’s scored on a 0 to 10 scale. Responders with a
9 or 10 are Promoters, 0 to 6 are Detractors, and
7 or 8 are Passives. The NPS is calculated by
subtracting the percentage of customers who are
Detractors from the percentage who are
Promoters.11
Calculating Net Promoter Score
NPS can be as low as −100 (everybody is a
detractor) or as high as +100 (everybody is a
promoter). It’s a simple number you can compile
and track regularly. For more information on
implementing NPS, visit
www.netpromotersystem.com.
Here’s how it works:
10 Reichheld, Frederick F. (December 2003). "One Number You Need to Grow".
Harvard Business Review.
11 www.netpromotersystem.com
0 = Not at all likely 10 = Extremely Likely
0 1 2 3 4 5 6 7 8 9 10
NPS
(Net Promoter Score) =
Promoters (%)
(9s and 10s) - Detractors (%)
(0 through 6s)

For LinkedIn metrics
specifically, here’s what
matters and how to use them:
1. Company Page analytics
The Analytics tab of your Company Page offers rich data on how your brand is
performing, including:
Follower demographics: understand your audience better with more detailed
demographic data. You can drill down by seniority, industry, company size and
function. Make sure the audiences you’re looking to engage are well-
represented.
How you compare: benchmark your followership against similar organizations
and competitors. Set a goal for follower growth and use the “follower trends”
module to track your progress. Followers are correlated with interest in your
brand, so they’re a good proxy for brand strength.
Visitors: track your page views and unique visitors over time to understand how
your efforts to drive traffic are performing. Review visitor demographics to see
who’s visiting your Company Page.
Status update engagement: use the data on what’s performing well – and
what’s not – to tailor your content and increase your impact.
“One thing we’re actively
monitoring is the growth in
our follower base. A lot of
people are interested in
what we do because we
specialize in placing
executives in the staffing
industry. This follower
base helps us stay
connected and
continuously engaged with
hard-to-reach passive
candidates.”
Robin Mee
President & Founder
Mee Derby

2. Sponsored updates
Sponsored Updates are data-rich. Each one comes with its
own dashboard that shows impressions, clicks,
interactions, the number of followers (read as new leads)
acquired from the update, and the engagement
percentage.
These analytics help you control cost and show the overall
effectiveness of a post. They also let you easily perform
A/B testing to give you an understanding of what resonates
with your audience and what doesn’t. Below are a few key
definitions:
Impressions: the number of times your update is seen by
a member of the social media platform. Each time an
update displays in the newsfeed, it is counted as one
impression.
Engagement: the number of clicks to your update link, as
well as likes/shares/comments/followers acquired, divided
by impressions.
“I measure impressions on our LinkedIn
Company Page to see whether our content is
inspiring interest among our target
communities. For example, we have one
minute animated videos there, created by our
agency, to help engage potential consultants.
What’s important to us is that the level of
engagement has grown significantly within the
last year. I also look at impressions generated
per unit of time – for instance, one recent
company status update generated 3,000
impressions, 36 clicks, and 14 interactions in
under 20 hours.”
Michael Primorac
President
Mediant Health Resources
Gained from Sponsoring
+1,489
impressions
+3,596
clicks
+922
interactions
+34
followers acquired
+11.43%
engagement
Engagement = clicks + likes + shares + comments + followers acquired
impressions

3. Profile analytics
Track profile views and connection requests. People viewing your profile could be
potential leads. You can also track the views, comments and shares of your
published posts to gage which ones resonated most with your audience.
4. InMail response rate
Keep an eye on your InMail response rate, which can be found in the InMail analytics
dashboard of LinkedIn Recruiter. You should aim for a response rate of 22% or above
(22% is average). This dashboard also includes additional insights to help you
optimize your messages based on your target audience.
“I look at how many people
are visiting my profile to
gauge my influence levels
among prospective
candidates. For instance,
within a 90-day period my
LinkedIn profile will
typically generate more
than 5,000 views.”
Michael Primorac
President
Mediant Health Resources
“We are extremely diligent
about tracking our InMail
response rates. If recruiters
slip, we work with them to
understand and improve
their performance. For
recruiters who are
knocking it out of the park,
we’ll similarly analyze
what they are doing and
share their best practices
with the team.”
Carolyn Betts
Founder & CEO
Betts Recruiting

With so many free tools, even small firms can compete. You can run circles around a
competitor of any size if you have the guts and the stamina to take your brand by the
horns and invest in it.
Remember though, branding isn’t a one-time thing. It’s an ongoing process that impacts all
parts of your business, all of the time. Make sure you are on the continuous mission to
define, promote and measure it.
Conclusion

Staffing Firm Branding Hall of Fame
Thank you to these staffing firm leaders who shared their expert advice and best practices.
Not quoted but featured:
Andiamo Partners
Hays
We’d also like to thank Liana Pistell, Social Media + Content at LinkedIn for her insights.
Carolyn Betts
Founder & CEO, Betts Recruiting
Fred Ewing
Recruitment Specialist, Meridian Business Support
Robin Mee
President & Founder, Mee Derby
Samm Pearey
Director, Knowit
Michael Primorac
President, Mediant Health Resources
Chad Saffro
Director of Operations, CS Recruiting
Nancy Soni
Founder & CEO, FILD

Questions?
Contact us
Founded in 2003, LinkedIn connects the world’s
professionals to make them more productive and
successful. With over 400 million members worldwide,
including executives from every Fortune 500 company,
LinkedIn is the world’s largest professional network.
LinkedIn Talent Solutions offers a full range of solutions
to help recruiting firms of all sizes recruit amazing talent,
build their brands, and grow their businesses.
See more details on our solutions
talent.linkedin.com
Follow us on LinkedIn
www.linkedin.com/company/linkedin-talent-solutions
Stay on the cutting edge with our blog
talent.linkedin.com/blog
Access presentations on SlideShare
slideshare.net/linkedin-talent-solutions
Follow us on Twitter
@hireonlinkedin
© LinkedIn Corporation 2016. All Rights Reserved.
Authors
Kate Reilly
Writer and Content Strategist
LinkedIn Talent Solutions
Kate Reilly is marketing consultant for LinkedIn Talent
Solutions. She creates content to help talent acquisition
professionals be better at their jobs.
Grace Chensoff
Marketing
LinkedIn Talent Solutions
Grace Chensoff is a B2B marketer at LinkedIn. Her goal
is to help search & staffing professionals understand how
they can be more successful.

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