Overview of the NambaTAXI Management Software

1. Your Address
Tverskaya str., 200
Next
Automated management system
for the taxi services
Home
Profile
Your information
Trip History
Forgot where you were?
Non-cash Payments
Pay your trip with Namba Wallet
Free Rides
Information about free rides
Help
About Cervice

2. UNIQUE, FRIENDLY, BENEFICIAL!
UNIQUE, FRIENDLY, BENEFICIAL! BY ANY MEASURE!

3. For clients
Auction-style order distribution
Booking methods
Sms notifications
Mobile apps
Corporate services
Vehicle type selection
Fixed price bookings
Quality control department
FOR CALL CENTRE
OPERATORS
Effective workspace
Minimal order processing time
No need for extra hardware or software
Call centre within the browser
Convenient map of drivers
Ability to process multiple orders simulta-
neously
Order processing centre
Order statuses
ABOUT US
For drivers
Auction-style order distribution
Android app with gps
Convenient way to settle payments with the
dispatch office
Various work schedules (shifts)
Emergency button
Accurate gps taximeter
Waiting mode
Flexible tariffing
“Next order” feature
For managers
Driver management
Visualised order reports
Financial reports
Management of the corporate sector
Handling customer complaints
Management of call center operators
Quality control department
Archives of operators communication with
clients and drivers
Purchase
and partnership
conditions
achievements
04 11 24
08 18
26
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4. EVERYTHNG FOR
CUSTOMER COMFORT
Vehicle delivery in seconds without queues and
waiting. Easy ways to book a taxi via mobile apps,
messengers or by phone
forcustomerS
04

5. fast vehicle delivery
Lightning fast vehicle delivery thanks to the auction-style
order distribution system. At first, the system sends the
order to drivers located closest to the client (automati-
cally located by GPS). If the order has not been taken by
the closest drivers, the system sends the order to all other
drivers online. This ensures constant competition between
drivers for the clients resulting in fast responses to client
requests. Drivers do not have to wait in queues, all orders
are accepted within a few seconds and the clients receive
the car as quickly as possible.
easy ways to book a taxi
Clients have almost unlimited ways to book a taxi: with a
phone call, sms, online on the website or via mobile apps
(iOS or Android). Sophisticated APIs allow developing ad-
ditional channels for bookings: be it WhatsApp, Facebook,
Skype, Telegram etc.
At every stage to the process client is informed about
status of his request via SMS notifications:
-- XXX driver has accepted the order, license plate number
is YYYY.
-- the driver has arrived and is waiting for you
-- total trip fare is XX rubles
Tverskaya/Yamskaya, 500
Your car is on place! Have a
nice ride!
Information phone
Pryamoi proezd 200, pub
“Drive”
27 june
27 june
27 june
14 june
Tverskaya/Yamskaya, 500
Your car is on place! Have a
nice ride!
Information phone
Pryamoi proezd 200, pub
“Drive”
27 june
27 june
27 june
14 june
05
FORCUSTOMERS

6. advanced mobile app
If client uses a mobile app for requesting a ride, he gets the
following benefits and bonuses
01. when driver picks up the order, client can track the
driver’s location in real time
02. loyalty programs to motivate and reward clients to order
more frequently
03. ability to pay for the ride with cashless method: clients
can add funds to their mobile wallets via payment termi-
nals or credit cards.
04. after the trip is finished clients can rate their drivers. If
the client rates the driver lower than certain threshold,
quality control department will get in touch with the cli-
ent and the driver to investigate the case.
maximum configurable billing
Clients can choose their trip tariffs. Tariffs can be chosen by:
01. the vehicle type, for example the standard, the minivan
(7 people), premium (business class vehicle), etc.
02. fixed price rides. Clients can set their own price (usually
lower than the regular rates), which they are ready to pay
for the trip. Drivers can pick up the order, if his and cli-
ent’s destination points are on the same way.
Home
Profile
Your information
Trip History
Forgot where you were?
Non-cash Payments
Pay your trip with Namba Wallet
Free Rides
Information about free rides
Help
About Cervice Your Address
Tverskaya str., 200
Next
06
FORCUSTOMERS

7. B2B-ready
Working with corporate clients. Processing of corporate rides
can be done on credit and cashless payment terms. Employ-
ees of partner organizations can travel without needing to
pay for the ride by using a special code (designated to their
company) at the time of requesting a ride. Invoices can be
issued for any given period of time based on the number of
actual trips made by the employees of the company.
EVERYTHING IS UNDER CONTROL
There’s also a module for Quality Control Department (QCD),
where it’s possible to temporarily disable the drivers from
the system, if there are any serious complaints from custom-
ers. Thus clients receive the best possible services and quick
response to their complaints.
07
FORCUSTOMERS

8. SIMPLE SOLUTION FOR THE
DRIVER
Simple and clear application with maximum comfort – without
queues, without buying additional equipment, with precise
counter and convenient charging
FORDRIVERS
08

9. The auction-style method of order selection
The driver does not need to join the queues and sign in to the
quadrants. The system always knows the location of the driver.
The list of all current customer orders is available to the driver
and he can pick any of them. The system also shows the distance
to the customers.
Driver’s Android application
Drivers can use any Android based mobile phones (most of the
device models and Android versions are supported). Special
communication protocol between application and the server has
been developed to minimize the 3G or GPRS data consumption,
as well as to accelerate the operations of the system. Thanks to
the advanced technical developments, the order appears on the
driver’s application screen within few seconds after the creation.
When the driver accepts the order request, map with a route to
the client appears on his screen.
A convenient way to settle payments with the dis-
patch office
The settlements are done on a prepaid basis. Drivers are charged
certain amount for the shift and for each trip. In order to start the
shift and start receiving orders driver must have a positive bal-
ance on his account. They can add funds to their driver’s account
through any payment terminal (e.g. QIWI). In this way drivers do
not need to come to the office and submit reports / money / etc.
Choosing the working hours: free schedule or
shifts
The system provides ways to charge drivers based on type of the
schedules. All of the drivers are charged based on their schedules.
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fordrivers

10. Emergency button
In the case of any threat or emergency, drivers can use the emergency
button. The driver’s location is broadcasted to all of the drivers and the
dispatcher office. The drivers located closest to the place of emergency
can quickly arrive and help their colleague.
Accurate GPS taximeter
The trip fare is calculated based on the GPS data of driver’s actual trip
route. This system is convenient and transparent to all parties.
Waiting mode
The driver’s application has a “waiting for a customer mode” which can
be used before the pick up and during the ride. Waiting mode rates can
be defined separately.
Flexible tariffs
Thanks to the flexible pricing, if the drivers own a certain type of cars
or they know English, they can increase their earnings.The system can
handle different rates for different times of the day. For example during
peak hours the surcharge pricing may be applied, because the drivers
are stuck in traffic jams. The system automatically calculates the extra
charges if the drivers travel outside of certain districts, the city or even
in the case of inter city trips.
“Next order” feature
It’s possible to allow drivers to pickup second order requests while still
driving the first customer. This improves driver efficiency and shortens
the delivery time of cars. If the company’s policies prohibit such opera-
tions, this feature can be disabled.
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fordrivers

11. CENTER OF OPERATOR
MANAGEMENT
The most efficient operator work space with all of its functionalities
designed to achieve the main goal - drastic time reduction of
accepting orders and distributing it to the drivers
forOperatos
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12. The system allows the operator to be
able to check the legitimacy of the or-
der in just a few seconds and to decide
whether to distribute it to the drivers or
to call the client for any necessary clari-
fications. Thanks to this number of op-
erators can be reduced by two or three
times.
Reduced order processing time allows using efficiency
wages, by tying up operators’ work to the quantitative
indicators.
Operators who have transferred to the Namba taxi sys-
tem from other systems, note that the speed of order
processing within Namba Taxi is reduced from few min-
utes to a few seconds, and customers are convinced
that their order requests go directly to the drivers.
There is no need to install special software on the com-
puters of operators - all they need is a Google Chrome
web browser since the operating space is fully realized
through a web interface. This allows operators to work
from anywhere without being tied to a particular office,
and without being dependent on a particular computer
configuration or operating system.
The system is highly scalable due to the web interface
which allows quick addition of operators to the system
and depending on the load lets flexibly control their
amount.
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forOperatos

13. Telephony, ability to make and re-
ceive phone calls from any telephone
network.
For the convenience of operators there are
several keyboard shortcuts which allow them
to quickly receive phone calls or change the
status of the operator. There is also an option
to automatically end the current active call and
immediately accept the next call. Calls between
operators are distributed evenly. Telephony is
based on the new WebRTC solution which al-
lows us to scale quickly and seamlessly. At the
same time everything is handled by JS-code.
Integration is possible both through the SIP
protocol for landline numbers and via GSM
gateways to connect mobile phone SIM cards. It
is also possible to balance the load of outbound
calls for the prefixes of mobile operators to
save money on outgoing calls. There is an auto-
matic SIM card balance check with monitoring
capabilities.
Operator’s web interface
includes:
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forOperatos

14. The drivers map
The map, which shows all currently active driv-
ers in real time, their statuses (busy, free, wait-
ing for a client etc.), vehicle types (standard.
comfort, minivan etc.). By clicking on the driver
you can immediately call him to clarify the route
or any other information. There are also op-
tions to search by driver or client address and
filter by vehicle type are on the map. When
receiving the call, the address of the client is
automatically determined on the map, and op-
erators can immediately inform the client about
the availability of cars within that area. Auto-
matically determined addresses can be manu-
ally corrected by operators.
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forOperatos

15. The order card in the operator’s in-
terface, contains:
-- order information. Can view and edit all cus-
tomer information, order status, history of the
order processing. Operator can fast dial any
driver from within the card.
-- customer information. If the customer is white
or blacklisted, number of trips, special prefer-
ences.
-- order management. If it’s an advance booking,
required time of the delivery, assignment to
particular driver, rate of the order
The card enables a single operator to process
multiple orders at the same time.
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forOperatos

16. Order processing center. Consists
from three sections:
-- New orders - orders coming from the website,
mobile apps, or sms
-- Active orders - orders confirmed by the opera-
tor, which are then passed on to the drivers
-- Advance bookings - cars will be delivered to
client later. For example, if the client needs
a taxi at night, it is possible to order a taxi in
advance. Operator sets the exact time on the
system and doesn’t worry about it. 15 minutes
before the needed time, that particular order
will be added to the section called “new orders”
and be reviewed by the operator.
The order will be present within the system
until it is completed. This could be the moment
when the client got into the car, 5 to 10 minutes
after the beginning of the trip, or the moment
when the trip is completed - this settings can be
adjusted.
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forOperatos

17. Features of the order processing
center.
Order can have the following statuses:
-- SMS order - any order that is not received
through a phone call
-- New - recently processed order
-- Accepted - when driver picks up the order and
is on the way to client’s location
-- Arrived - when driver has arrived to client’s
location and is waiting for the client
-- On the board - when the driver picks up the
client and is heading to the destination.
System allows to set any amount of required
statuses.
Operator sees all the orders and if needed has
the ability to call a client or driver with one click.
False order. If the driver is suspecting a false
order, he can click the appropriate button
within the application. The order automatically
highlights in red and goes to the top of the order
list so that responsible operator can find out the
reason why was it flagged as false.
«No cars». If the order is not taken by drivers
within a few minutes, the system highlights the
order with yellow color, then the operator can
cancel the order and send a note «no cars in
your area» to the client. The client will receive the
information through the app or SMS. After that
the order will be removed from processing.
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forOperatos

18. ALL YOU NEED FOR THE
MANAGER
The system operates as a single center of HR and finance
management. All the necessary operations are done in the
browser from anywhere in the world.
formanagers
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19. Center of HR and Finance management
It includes the following sections:
-- Driver management
-- Visualised order reports
-- Financial reports
-- Management of the corporate sector
-- Handling customer complaints
-- Management of call center operators
-- Quality control department
-- Archives of operators communication with clients
and drivers
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formanagers

20. Driver management
Recruitment, modifications, blocks, and discharge
of the driver
Full background information about the driver,
including the possibility of classifying them by the
service type (VIP, comfort, standard) and the type
of car (minivan, SUV, Luxury, Standard).
Driver efficiency and activity reports
Reports on the efficiency include following
information for the selected period of time:
-- Number of active drivers
-- Number of processed and canceled orders
-- Number of drivers who were late to the shift
-- Average driver’s rating
-- Number of complaints
Reports on late drivers. Reflects the current
information about drivers who are late to their
shift today
List of active drivers on current shift
Reports on discharged and blocked drivers
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formanagers

21. Visualised order reports
Provides all operational information about the
orders:
-- When was the order received
-- When was the order accepted by driver
-- When did the driver arrive to the pickup point
-- When did the driver pick up a client
-- When did the driver reached the destination
point
-- How many kilometers did the driver drive
-- How much did customer pay for the trip
Additionally these reports contain:
-- Address and comments about the order
-- Which operator received the order
-- Which operator cancelled the order
-- What is the status of the order
All these reports can be filtered by time and date
and be uploaded to Excel.
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formanagers

22. Financial reports
Daily revenue. Comprehensive report on each day
within the selected date range. Shows the revenue
in rubles received from:
-- Orders from the street hails
-- Orders received by operators
-- Fines
-- Number of active drivers
-- Payments received from terminals
-- Other deductions for marketing campaigns, cus-
tomer loyalty programs, stocks and other costs that
affect the settlements between dispatch office and
the driver.
Monthly revenue. It provides the ability to
conveniently monitor the financial flows during the
year. It contains similar information as in daily revenue
reports.
Reports on revenues coming from the terminals.
Summarised and detailed. Provides information about
transactions carried out by drivers on terminals.
Reports allow managers to see the flow of money on
all terminals in one place.
Balance sheet of the driver. This report allows you
to see the flow of money of the driver. Amount of
money that was added to his balance and amount of
commission he paid during his shift.
Monthly Report on the balance of the driver. In
this report, the accountants can see the balances
of the drivers and how much they have spent on
commissions during all their shifts within that month.
How much money was deposited through the
terminals and the remaining balance by the end of the
month.
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formanagers

23. Management of the corporate sector
This section contains the list of companies that are registered
as corporate clients. Corporate clients are provided with
one or more corporate codes and with specified number
of trips. Employees of the companies can request a taxi via
SMS or through operator by stating the company’s specific
corporate code word. When receiving the order conditions
of the partnerships are taken into consideration. This allows
corporate customers to make cashless payments. Settlements
with the drivers are made by receipts received from
employees of companies that are registered as corporate
clients.
Handling customer complaints
The system has a module for receiving complaints from
customers. Complaints are accepted from mobile apps,
via phone calls or SMS. The operator of Quality Control
Department receives and processes the complaint from a
customer and sends it to the Transportation Department.
Transportation Department solves the issue and gets back
to the Quality Control Department with the results, which are
then passed on to the client who made a complaint.
Management of call center operators
-- Recruitment, modifications, blocking and firing the
personnel
-- Automatic adjustment of the telephony for new operators
-- Reports on the efficiency of the operators by taking into
account the number of received and canceled orders
processed by them
-- Archive of all of the phone calls lets the management carry
effective quality management of customer service provided
by operators
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formanagers

24. PROMPT AND RELIABLE
SYSTEM
The system operates as a single center of HR and finance
management. All the necessary operations are done in the
browser from anywhere in the world.
Information
24

25. The following numbers are the best indicators of the success, sophistication level,
ergonomics and high competitiveness of the system:
More than More than More than
More than
Processes up to The average response time from the server
Up to
300 000
7 000
6 000 2,5 MS 20 MS
130 000
4 – 5
30 000
800
customers
successful orders
requests per second For operators For drivers
loyal customers
minutes
active customers
drivers online
served the system in less
than a year
per day
and this is not the limit
who appreciate the high qual-
ity of service
The average car delivery time
who installed our mobile apps
use it on a regular basis
who can be served by 4-6
operators
Thanks to the use of innovative technologies and in-house developments, the
system demonstrates following specifications while working on mid-range
servers:
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Aboutsystem

26. The process of installing
and maintaining the system:
Customer determines the initial level of the system and predicts the growth
Our team defines the complete set of equipment needed to a start with a widemargin (for future safety
reasons)
Customer is responsible for purchasing the necessary equipment
Our team sets up the basic package on customer’s equipment
Our team configures the system for monitoring and connects the 24/7 support team to the system
Customer specifies the list of necessary features that need to be implemented within the system
Our team calculates the cost of the support and maintenance of the system based on the basic and ad-
ditional necessities of the customer
Calculates the amount of man working hours required for the successful launch of the service and the
support the customer’s system according to desirable configuration
In the future the number of hours may be either increased or decreased
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Aboutsystem

27. startupistanbul.com highload.ru techconnect.tech
half-final
Istanbul, Turkey // 2015
Speaker
Moscow, Russia // 2015
TOP 10 best startups
Astana, Kazakhstan // 2015
OUR
achievements
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achievements