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  1. 1. Nikhil M.Sondhi FlatNo 114 Lootha RollaStreet,BurDubai Dubai,UAE Mob No. +971 552658118 nikhil_sondhi2002@yahoo.com Summary: To be an assetforthe organization Iworkandcontribute towardsitsguestforexcellence.In additiontobe growingfromthe current level throughcourtesyandcompetence withwarm, caring andteam basedculture. Provide unique experience to guests, whichultimatelycreate the maximumrevenue tothe concerned organization.Dedicatedtothe dynamicsof a team environmentwiththe abilitytocontribute expertise andleadership directives. EDUCATION  PursuingMBA (Distance Learning) in Hospitality fromWelingkarCollege India  Graduate in B.COM fromMumbai University with74% in2010. EMPLOYMENT  Savoy Group of HotelsDubai PromotedasFront Office /ReservationsSupervisor:September2013 Till Date.  Effectivelymanage dailyfront desk,cashierdesk,andconcierge.  Co-ordinate withgroupleaders&conference coordinatorsforallotmentof rooms.  Assistedcustomerswithcheck-insandcheckoutsanddealtwiththe complaintsof our newhotel.  MaintainingMonthlyandweeklyreportsof FrontOffice/ReservationforMeetings.  Monitoronline channelsratesforpeakperiods.  Verifyall cashierclosuresof FrontDeskAgentsonshiftendforbillingandattachment accuracy  Maintaingoodworkingrelationshipwithall FrontOfficeemployeeswithparticular emphasisonFrontDeskAgentsandGuestServices  Maintainan awarenessof rate levelstobe soldona dailybasisandthe occupancylevels  Ensure all guestregistrationsare completedandcorrespondwithOperaPMSguest information  HandlingReservationsand onlinebookings.  OversawreservationsandgroupreservationsintoPMS,andensure all formsandreports
  2. 2. are completed.  Correspondingto the Emails andadheringtocall standards.  Openand close the availabilityasandwhenrequiredof hotelinall the GDS channels,IDS channels and on the hotel website.  Configuring rates on the hotels property management system.  Tracks future room availabilities on the basis of reservations.  Helps develop room revenue and occupancy forecasts.  Savoy Group of HotelsDubai GuestService AgentFrontDesk/Reservations:September2011 to September2013  Handling Check In & Check Out.  Co-ordinate with group leaders & conference coordinators for allotment of rooms.  Assisted customers with check-ins and checkouts and dealt with the complaints of our new hotel. .  Room orientation and property round for guest arriving for the first time  Monitor adherence to safety, hygiene and cleanliness standards.  To ensure all complaints and requests are promptly and efficiently dealt by way of communication and delegation.  A complete understanding of the Savoy policies and procedures and service standards and detail knowledge of the hotel facilities.  VITS MUMBAI KAMAT HOTEL LIMITED (198 rooms) GuestService Supervisor:May 2010 August2011  HandlingCheckIn& CheckOut.  Co-ordinate withgroupleaders&conference coordinatorsforallotmentof rooms.  Assistedcustomerswithcheck-insandcheckoutsanddealtwiththe complaintsof ournew hotel. .  Roomorientationandpropertyroundforguestarrivingforthe firsttime  Monitoradherence tosafety,hygieneandcleanlinessstandards.  To ensure all complaintsandrequestsare promptlyandefficientlydealtby wayof communicationanddelegation.
  3. 3. COMPUTER KNOWLEDGE Workingonpropertymanagementsystemslike IDS,WINHMSand TYCOON. WorkingonPOSSystemMicros-9700, Infrasys. Workingoncomplaintmanagementsystem, Escape. MS Word, MS PowerPoint,Excel EXTRA CURRICULAR ACTIVITIES ListeningtoMusic,PlayingCricketandFootball. PERSONAL DETAILS  Age:27 Years (04/01/89)  Sex:Male  Marital Status:Single  Language Known:English, Hindi,Punjabi ,Gujarati ,Arabic(BasicSpeaking) REFERENCES 1. Mr. Usman Sadekar FrontOffice Manager SavoyGroup of Hotel. Nikhil M.Sondhi.