Trust is the foundation of every good relationship. In personal life and in business. Many business professionals have to handle clients and bosses that don't trust them. It usually takes a long time to build trust with them. This slideshare will show you 6 proven ways to build trust with clients, co-workers and bosses.

1. Proven Ways to Build
Trust with your Clients

2. Micromanaging* has
a negative impact on
work quality.
Did you know?
*Micromanagement is a management style whereby the client closely controls the work of service companies.

3. How to Fight
Micromanagement?

4. Trust gains productivity
People that trust, don’t
micromanage
Build Trust!

5. Build Trust!

6. 6 Proven Ways to
Make Clients Trust
You.
Try this!

7. Step 1
Make it Personal:
LIKING

8. How Liking Works
• Establish a personal relationship
• Find similarities with the ones
you want to build mutual trust.
• Use Social Media to find
commonalities

9. E-Mail Experiment
Robert Cialdinis measured the response
rate on E-Mail Surveys.
Before sending out the survey he changed
the „From:“ field to a name that resembled
the recipients name.
Remarkable: Adapting the name increased
response rate by 2.5 times!

10. Step 2
Listen closely and be
CURIOUS

11. How Active Listening
Works
• Perceive things that are
important to your client.
• Ask open-ended questions
• Follow up and sum up important
things and decisions made.

12. Step 3
Be present and
COMMUNICATE

13. How Active
Communication Works
• Try to be present
• Be accessible and give updates
on a regular base
• Try to share good ideas and
helpful resources

14. Step 4
Stick to your words, be
CONSISTENT

15. How Consistency Works
• Most important: Act consistently
• Never promise what you can’t
deliver.
• If you promise something, stick
to it.

16. Step 5
Address problems, be
HONEST

17. How Honesty Works
• Don’t play games
• Don’t try to hide problems
• Address the problem as early as
possible

18. Step 6
Gossip Around
DO NOT

19. How Integrity Works
• Don’t tell secrets
• Don’t gossip about clients
• Be loyal

20. Give it a try!
Don‘t Be Shy.

21. The Ultimate List to Build Trust
1. Make it personal, go for liking
2. Listen closely and be curious
3. Be present, communicate actively
4. Stick to your words, be consistent
5. Be honest, address problems
6. Don‘t gossip around

22. www.blog.filestage.io
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CLIENT RELATONSHIPS