1. NIVI GAREWAL
Mobile: +91 - 9902404111
E-mail: nivigarewal@gmail.com
OBJECTIVE
A motivated, energetic , and outgoing individual seeking an opportunity in the Human Resource domain.
Well organized and action-oriented who thrives on innovative challenges. Excellent interpersonal skills,
having demonstrated the same in numerous occasions and working environments.
KEY ACCOMPLISHMENTS
 Conducted PROPEL sessions for associates
 Conducting CSR -Maitree Initiatives for associates (Summer camp, Talent Hunt, Team outing,
Swachh Bharat Abhiyaan, Family Day)
 Identified as back-up team lead and SME based on the process knowledge acquired
 Won the Champions League award for Best Team from July to September 2010
 Won Best Team award (twice)
 Awarded ‘Best Learning Lead’ by BPS Learning and Development Team in 2013
 Won Cultural fest for PwC in 2013
 Awarded R&R-Star Performer for June 2013
 Awarded with the ‘Performance Link Reward’ in April 2014
 Have conducted 2 weeks Communication training for ITIS associates in Pune
WORK EXPERIENCE
I. Currently working as HR Generalist – Talent Engagement with TATA
CONSULTANCY SERVICES, Bangalore since March -2014 to present.
Responsibilities
• Providing bonafide certificates, Offer / Appointment Letters, Compensation Sheet, Joining list
• Joining Formalities & Documentations
• Induction & Orientation – Company / Client Overview
• Work culture survey, Analysis & Findings
• Employee Satisfaction Survey, Analysis & Findings
• Effective Grievance Resolution
• Maintaining & updating Personnel Files
• Compensation & Benefits Administration Salary Structure (Fixed, Variables, Perks)
• Employee Welfare Schemes
• Insurance Covers and Retiral Benefits
• Employee Relations / Employee Benefit Schemes
• Birthdays / Anniversaries, Festival Events, Sports Events
• Inter-project Events / Competitions / Games / Quizzes
• Health & Safety Measures /Diversity & Inclusion measures
• HR Policies and procedures
• Attrition tracking and management

2. • Senior and Junior associate mentoring
• Conducting HR Round interviews and coordinating the Walk-in drives(freshers and experienced
professionals)
• Campus recruitment
II. HR Coordinator with TATA CONSULTANCY SERVICES, Bangalore since August
-2014 to February-2015.
Responsibilities
• Learning & Development – Facilitate the training sessions as per Project requirements, ensure
the employees register for Mandatory / Domain / Technical training programs and complete it
on time
• Employee Engagement - Release, Resignation, Internal movement discussions
• Employee Communication - Ensuring the communication from management / L&D / HR reaches
employees on time and vice versa (Sending Welcome letter, Birthday mailers, Recognition,
Awareness mails)
• Career Development / Planning - IJP Management, Career progression sessions (Facilitating
iConnect sessions)
• Competency Development - Driving associates to close the gaps between Held and Required
competencies in iCALMS (ILTS, WBTS and Certifications)
• Fun Activities - Organizing event celebrations on festivals, Fun activities
• Soft skills Training (Communication training as and when required by the project/team)
• Coordinating HR Sensitization, PROPEL sessions
• Follow ups with Mid-Anniversar, Final Anniversary, Project End Appraisals, Confirmations
• Member of Samanvay team
• Volunteered in Maitree’s CSR activity – Kaleidoscope (Children’s Day celebration with
Sadashraya children, E-city)
III. As Business Process Lead with TATA CONSULTANCY SERVICES, Bangalore since
June 2010 to August 2014.
Responsibilities
● Manage Client’s learning system and learning records in the Learning Management System
(LMS) – People Soft.
● Identified as back-up team lead and SME for the team
● Perform quality checks to meet the set SLA and maintain the team error counts
● Prepare weekly and monthly volume dashboard of the team.
● Maintain the error counts of the team, based on which calculate the Internal & External
accuracy scores and Action plan for improvement
● Prepare Root Cause Analysis based on the QC results published by clients.
● Chair the client calls to discuss RCA, process updates, volume forecasts, feedbacks and queries
of the team.
● Create and update the Standard Operating Procedure (SOP)– document which describes the
standard practices framework to be followed by team members
● Working on productivity improvement projects which include reduction of processing time and
transaction delivery time with the help of Control Charts

3. ● Train new joiners on the process
● Assign requests based on the priorities and team member’s expertise.
● Hold various employee engagement activities, being a Fun Committee member
● To nominate associates for Training based on their competency level being a Learning Lead
EDUCATIONAL QUALIFICATION
1. International Post Graduate Program (Human Resource), International School of Business and
Research , Bangalore, 2008-2010
2. B.Sc (Computer Science), Pt. Ravishankar Shukla University , Raipur, 2005-2007
EXTRA CURRICULAR ACTIVITIES
● Member of the HR club of the college
● Member of the Writers Club in college
● Represented college in various inter-college cultural competitions
● Active member of the Cultural team - organized college Fresher’s and Farewell function, seminars
and other such events
HOBBIES & INTERESTS
● Dance
● Travelling
● Cooking
● Reading
PERSONAL DETAILS
Date of Birth : 03.12.1984
Marital Status : Single
Languages Known : English, Hindi
Father’s Name : Mr. S. K. Garewal
Passport No. : G9622966
Permanent Address : #178/B, Sector-1, Geetanjali Nagar, Kavitha Nagar Road,
Raipur, Chhattisgarh Pin- 492007
Place : Bangalore
Date : (NIVI GAREWAL)