Opsmart provides an ITIL-focused automation platform that integrates various IT operations functions such as monitoring, configuration management, and service management. The platform uses over 21 modules and 3 million lines of code to automate tasks across datacenters, VMs, storage, and network devices. This automation allows for remote management and resolution of incidents, reduces staffing needs, and ensures compliance and service continuity.

1. WE TAKE THE GUESSWORK OUT OF IT

2. Service Delivery Cost
Optimization
ITIL Focused Operations
Efficiency
Integrated Infrastructure
Automation
The OpSmart Vision

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Product Architecture: ITIL Based Technology Focus
Monitoring
CRM
DNS
Load Balancer
VM Ware
Filer
Management
Hardware Fault
Log Analysis
FunctionOrchestration CMDB
Production
DR
Inventory
Management
Service
Mapping
Monitoring
Dashboard
Problem
Management
Contract
Compliance
SLA
Management
Decision Center
Change
Management
Incident
Management
Task Tracking
Fullfilment
Orchestration
CEWD
Performance
Management
DC1 DC2
ITIL Service Management Modules
Colocation - Datacenters
DC3 DC4

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Orchestration
Package Prototype / Runbook /
Blueprint of Complex tasks:
Example: Creation of a Firewall Rule
Integration
Solid APls / Hooks into
third party devices:
Peoplessoft, Uptime, Netapp, Infoblox, Scalent, etc.
ITSM Modules
CMDB Management, Change Management, Incident
Management, Provisioning, Account Management
Absolute Automation Alert to Resolution Automation
Document > Validate > Orchestrate > Resolve
2009 / 2011
2008 / 2009
2007 / 2008
2004 / 2007
The Opsmart Vision: Development History

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 Event Management
 Asset Management
 Incident Management
 Change Management
 Remote System Management
 Persona Management
 DNS Management
 Storage Management
 Configuration Management
 Load Balancer Management
 Firewall Management
 Real-time Alert Response
 Self-Healing Intelligence
 Defined Fix Execution
 Automatic Resource Mgmt
 Auto CR management
 Auto Incident Closure
30
Remote
Resources
20
Remote
Resources
10
Remote
Resources
45 Onsite
Resources
Management
/ Integration
Orchestration Total
Automation
2004 - 2007 2008 - 2009 2009 - 2013
The Opsmart Vision: ITSM OPEX Optimization

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# Modules Year Opsmart Module Name
3
2005 Inventory Management
2005 Client Notification System - MH Notify
2005 System Administration (Remote Commands)
6
2007 Client Account Management
2007 Incident Management
2007 Change Management
2007 Project Task Management
2007 Provisioning - Fullfillment
2007 Contract Compliance - Insight
9
2008 MH Staff Contact Management
2008 Monitoring - Ops Panel
2008 SLA Management
2008 Advance Reporting - CEWD
2008 Virtualization Management - ApSmart
2008 DNS Management - NameSmart
2008 Filer Storage Management
2008 Datacenter Management
2008 Vendor Management
Product Maturity - What does Opsmart Do?

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# Modules Year Opsmart Module Name
3
2013 Virtualization Management for VMWare
2013 NetApp Integration/Automation Module
2013 NetApp Autogrow/Autoreclaim Module
21 Modules, ~3 million lines of code powering :
13
Datacenters
1800
Oracle
DBs
300 Netapp
Storage
Filers
7000
VMs
700
Network
Devices
120
Esxi
Product Maturity cont.

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Business Impact Summary
Business Intelligence
Solutions
Advanced Reporting, SLA Management and Client Early Warning Detection Reports.
These solutions provide in-depth insight into the quality of Managed Hosting Services
provided to clients as well as proactive indicators and preventive measures to reduce
cancellations.
Collaboration
Integrated Monitoring Dashboard, Incident Management, Change Management and
client Notification provide superior collaboration capabilities for the Managed Hosting
Teams to communicate and escalate issues through resolution and closure.
Data / Systems Integration
Integrated DNS Appliance Management along with inventory, CRM and Monitoring
Systems reduce process break-downs and increase productivity and service quality
Continuity / Risk
Management
A Complete Disaster Recovery site in the event of outages to the production site
ensures service continuity, Furthermore, built-in auditing and logging mechanisms
ensure control, security and compliance.
Business Process
Management
Integrated provisioning system, contract compliance and client reporting solutions
ensure accurate delivery of Managed Hosting Services and enforcement of contractual
limitations that result in further revenue recognition.
Virtualization / Automation
Simple User Interface in Opsmart provides a powerful ability to provision a client in
virtual datacenters in minutes vs. days in the old manual processes. The automation of
client provisioning using combined templates/blueprints have increased productivity,
reduced mistakes and ensured on time delivery of MH Services.

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3,795
Contracts
Provisioned
350
Opsmart Active
Users
1,200
Clients Hosted
7,333
Devices Managed
4,200
Project Tasks
Handled
252,721
Incident Tickets
350,000
Client
Notifications
Sent
57,123
Change Requests
Numbers: A case study…

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Achieving Tasks Via Automation - Netapp

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90%+ of Storage Escalations handled by Remote Team

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* Snapshot of Client Early Warning Detection Report.
Correlation of Massive Client Data.
... Increasing Service Quality
Goal: Enhance Client Service Experience by proactively reaching out to unhappy clients to show that we care.

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CMDB Map (VmWare Auto-Discovery)

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Storage Management Module

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Central Monitoring Dashboard - Firefight View

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Event Correlation

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Single Pane of Glass

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Capacity Management

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WE TAKE THE GUESSWORK OUT OF IT

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951 Russell Avenue
Suite C
Gaithersburg, MD 20879
Phone: 301-337-7164
Email: support@nocsmart.com
No.30-A,Kamaraj Nagar,
Kalapatti Road, SITRA,
Coimbatore-641014.
Tamil Nadu,
INDIA
Phone: 0422-4273396
Flat No. G-8, 6-2-40,
Dollar Chambers Complex,
A.C. Guards,
Hyderabad - 500053.
Andhra Pradesh,
INDIA
USA
INDIA
www.nocsmart.com