Most nonprofit organizations have extremely limited marketing communication budgets, but that doesn’t mean they can’t create and execute effective marketing plans. This webinar is designed to help both leadership and marketing/communications staff think about: - Who is the target audience (or, as is more likely, audiences)? - What are your goals— to build awareness? generate leads? Strengthen relationships? - What are the most effective (and cost effective) ways to reach those audience segments? - How will you know what’s working? Attendees will complete the session armed with at least a couple of tools they can implement immediately to improve the effectiveness of their marketing communications programs.

1. Effective Marketing Communication on a Shoestring
Michele Levy
www.brand-strat.com
July 21, 2010
Use Twitter Hashtag #npweb
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3. Today’s Speaker
Michele Levy
brand strategy consultant
www.brand-strat.com
Hosting: Sam Frank, Synthesis Partnership
Assisting with questions: Chris Dumas, FirstGiving

4. Welcome!
Webinar goals
• To share some ideas and approaches that have
worked for other nonprofit (and startup) organizations
• To equip and inspire you to tackle your marketing
challenges in a manageable, sustainable way
• For participants to walk away with at least one concept
or tool they can implement within their organizations

5. A shifting role
The old way: The new way:
Director of Director of Marketing
Communications, Communications,
focused on focused on building
publications and the brand across all
public relations touchpoints, utilizing a
broad, integrated mix
of tools, tactics and
channels

6. The agenda
• Who is the target audience (or, as is more likely,
audiences)?
• What are your goals (build awareness? generate
leads? strengthen relationships?)
• What are some effective (and cost effective) ways to
reach those audience segments?
• How will you know what’s working?

7. A caveat
Assuming that you have already
built a strong foundation…that you
have clear, consistent messaging to
apply across the communications
tools we’ll be discussing.

8. Who’s your target audience?

9. Make a mental picture
• Start by making a list of all the types of people who
are important to you (for instance, funders, partners,
served population).
• Include both those you communicate with/interact
with now, as well as those you’d like to.

10. Make some hard choices
The list was the easy part…then you must prioritize it!
Ultimately, all of your marketing decisionmakers
(including your board) must agree on your audiences,
and how you have prioritized them.

11. And one other question
Where are they?

12. How do you get smart on your audience?
• Ask and observe
– Phone interviews/focus groups with a combination of long-term
and newer members, volunteers, clients, etc.
– Online surveys with members, clients (survey monkey, etc)
– Conversations with partners, the press, other external
stakeholders
– “Watch” their behavior across your touchpoints (in person, online,
written communications)
– Keep it up!
• And remember…
– They can’t ALL be your most important audiences.
– A relevant brand is NOT the same as trying to be all things to all
people (and “following the funding” is one of the surest ways to
muddle your brand)
– In the words of Dorothy…

13. Let’s get detailed…
Audience Description Audience key concerns Desired perceptions/behaviors Our messages to them
• Highly driven, well- • Developing their • To understand the role • ALL
rounded individuals ability to think more and value of DMCC • We are a valuable resource.
• The ideal student broadly within the context of the • We offer the unique opportunity to
Students
see real works of art in your own
“customer” is a • Having an impact on College
backyard.
visitor, and is not their community • To see DMCC as a • We can help bring new
necessarily an art • Developing “real valued resource across perspectives to your studies, and
major…but they are world” experiences a variety of dimensions to your hectic life.
willing to explore • Getting it all done (and to utilize it • We are accessible across a variety
new things and new • Occasionally taking a regularly) of channels (don’t be
ways of thinking break from getting it • To act as ambassadors intimidated!)
all done! for DMCC within their • We are “safe haven”, extremely
own spheres of supportive of experimentation.
influence • We support experimentation and
risk-taking.
• FACULTY AND LEADERSHIP
Faculty and • Passionate, • Finding opportunities • To understand the role • Our collections, programs and staff
staff dedicated to expose their and value of DMCC can help enrich the academic
individuals engaged students to real works within the context of experience, and help create
in the broader of art and new ways of the College better students.
college community thinking • To have greater • We share your high intellectual
• Not limited to the art • Keeping their teaching investment in DMCC standards and can be a valuable
department relevant/fresh and what it offers partner in helping to differentiate
• Occasionally taking a • To see DMCC as a the Wellesley College
break themselves valued resource and experience.
collaborator

14. What are your goals?

15. It starts with your strategic plan
• As an organization, what do you hope to accomplish
over the next 12 – 18 months?
• What about over the next 5 years?

16. For example…
• From the strategic plan: Over the long term, we wish to
redefine ourselves as an institution of national scope and
relevance
• Two key strategic goals directly relate to branding and
marketing:
– Strengthen our leadership position in the historic,
genealogical and cultural sector
– Increase the influence and loyalty of our target audiences and
to expand the number of members, users and donors

17. Sample brand/marketing goals
• Build awareness, familiarity and support within key
target audience segments
• Expand reach and communications impact across
new geographies and new target audience
segments
• Support strategic plan in general, admissions and
fundraising goals specifically
It’s critical that you have agreement
on your brand/marketing goals

18. Typically, three (integrated)
strategy buckets
• Build awareness and familiarity (who are you and
why do you matter)
• Generate leads (I might want to engage with you)
• Strengthen relationships (I really want to engage
with you)

19. Building an integrated plan
• Brand blueprint (elevator pitch, message matrix, proof points,
brand attributes, etc.)
• Target audience (who your audience segments are, their needs
and expectations)
• Competitive landscape (a brief overview of alternative options
available to your served populations and supporters)
• Communications goals (what you want your activities to
accomplish)
• Communications strategies (the high level ways you plan to
accomplish your goals)
• Communications tactics (specific activities you will engage in,
with timing)
• Measurement and evaluation (how you plan to track results)
• Budget
• Editorial calendar
• Communications calendar

20. Case study
Davis Museum and Cultural Center (Wellesley College)
• First…who are we marketing to?
• Second…how do we leverage our re-opening?
• Third…how do we prioritize our marketing resources?

21. DMCC: Communications strategies
Leverage the opening Continue to build the
(and related activities) relationship with those
PHASE I to re-engage with who re-engage as a
current stakeholders result of opening
activities
Leverage exhibits and Continue to build the
PHASE II re-installation to begin relationships…
to engage with new:
New stakeholders from
current audiences, as
well as new audiences
June - September October - December Spring semester
Ongoing Brand awareness activities (buzz)

22. DMCC: Marketing communications tactics
Leverage opening celebration (and related Continue to build the relationship with those
activities) to re-engage with current who re-engage as a result of opening activities
PHASE I stakeholders
Print collateral eNewsletter (3x/year, all) NOTE: throughout, make
TACTICS Invitations to opening with targeted phone follow up eBlasts (as relevant, all)
Guide to the Reinstallation Events
every effort to track results in
Flyers/posters Museum printed piece (replaces order to have a better
Friends of Art brochure Calendar of Events, ready to mail understanding of what’s
E-collateral October)
Evite working, and what’s not (and
e-flyers to adjust tactics as
Signage (decisions to be made) necessary). Each tactic will
Kiosk
Banner/windows support a different tracking
Sandwich boards mechanism:
Plasma Screen • Track press success with
Media
Paid media (see page 18) press clips
Press Releases • Track print advertising and
Calendar Listings arts calendar via data
E-communications
Newsletters, as appropriate collection with on-site events
Other form.
Personal attendance at meetings • Track events listing via click
Letter writing campaign to targeted groups
First – Year Orientation Aug 27
through to web site (make
June - September October - December sure event is listed on site!)
Ongoing Brand awareness activities (buzz)

23. It can be as simple as a single spreadsheet

24. Let’s get more specific

25. Awareness building tactics
• Advertising
• Public relations
• Networking
• Search engine optimization (SEO)
• Social media

26. Advertising
• You are least likely to utilize this tactic
– It’s expensive
– It can generate a lot of “waste”
• Unless you can do it with some significant impact,
and/or in a highly targeted way, your marketing
resources are better spent someplace else
– “Three times is the charm”
– Keep it simple
– White space is good, too much copy is bad
– Make it professional
– Aim for the bullseye

27. Public relations
• Includes media relations, events, speaking
engagements, publication
• Similar to networking in that it’s very much about
building relationships AND having something
worthwhile to share
• Think about how you can “package” information as
news, education, etc.
• Treat the media and other public relations contacts
as one of your audience segments…know who they
are, what they want, what they tend to write about,
etc.
• Make it easy for people to use your information (and
use you, in the case of speaking engagements!)

28. Public relations
• Important to differentiate between calendar listings
and feature articles
• And NEVER just mass mail releases
• Photos/images help
• Keep it electronic

29. Most important…
M3 = Merchandise your media mentions!

30. A good press release…
• Is short (one page)
• Has a short, compelling headline
• Starts with the most important info (editors cut from
the bottom)
• 1st paragraph = the most important information
• 2nd paragraph = more details, sometimes a quote
• 3rd paragraph = “About us”

31. Good old-fashioned networking
• Want to raise awareness?
– Get out there.
– Get your board out there.
– And make sure you’re communicating consistently.
• What is your current networking strategy?
A great resource for networking tips:
TABLE TALK by Diane Danielson (founder of Downtown Women’s Club)

32. Try this with your own team
• Who are the top 5 people you should know?
• What are the top 5 organizations you should be
involved in?
• How can you get to know those people?
• How can you get involved with those organizations?
• Then go do it (and be accountable to each other)

33. Put it in writing

34. To tweet or not to tweet…
• Ahhhh….social media.
• Everyone wants to do it. Your board is
chomping at the bit. It’s the silver bullet, right?

35. Well…
• Let’s go back to your audiences
• Are they using social media? Are they likely to start
using social media?
• If they are using social media, how?
– Twitter…140 characters, gather followers, follow others
– Facebook…more robust, images, fans
– Linked In…business focused, good networking tool
– Blogging…sharing your expertise
– What else?

36. Remember…
• To get the most out of any social media channels,
you have to really commit to those channels
• It takes time…so make sure it’s actually going to
help you achieve your goals!
• And make sure your audiences are actually there.

37. Lead generation tactics
• Direct mail
• Email (lead gen and relationship management)

38. Direct mail
• Three key success factors
– The offer
– The list
– The creative
• Your list or a purchased list
• What are you offering? What’s your call to action?
• Make it “disruptive”
– Colored envelope
– Oversized postcard
– What else?

39. Email
• Constant Contact is your friend
• Maintain a good “cadence”…don’t over or under
communicate
• Keep your list clean
• Keep it short, relevant and consistent with the
personality of your organization
• Maintain an editorial calendar and jot down ideas as
they come to you
• Establish a standard structure with sections that are
consistent each time (for instance: “meet the staff”;
“client profile”; “general info”)
• Make it opt in/opt out

40. Additional relationship
management tactics
• Advisory boards (at all levels)
• Events
• Loyalty and other “member” programs
• More networking
• You’d be amazed how far a little simple human
contact will get you.

41. The basic marketing tool kit
• Web site
• Business cards
• Note cards
• Leave behind brochure (#10 brochure)
• Limited stationery + electronic templates
• Constant Contact template
• Postcards
• Posters

42. About your web site
• Keep it current with an editorial calendar
• Make sure it’s professional
• Know the norms and best practices for your peer
group
• Layers of information (not all on the home page)
• Know who’s going there, and what they want
• Invest the time/money to establish a basic SEO
program

43. Sample: Editorial calendar

44. How do you know it’s working?

45. Integrate here, as well…
• Establish clear, agreed-upon success metrics up
front (tangible and intangible)
• Tie the metrics to strategic goals
• Think broadly and creatively
– Visitor traffic
– Brand tracking studies
– Referral volume
– Inbound inquiries
– Hits to Web site
– Email open rates
– Etc.
• Set reasonable timeframes, based on
communications volume and timing

46. In conclusion
• There are no silver bullets
• It really does help to write it down
• Choose a couple of things, do them well, measure
and continue, adapt and/or add
• Roll up your sleeves
• Use your whole team
• Think “simple, professional and effective.”

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Chris Dumas
Chris@NonprofitWebinars.com
707-812-1234
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