1. Profile of NORMAN A. ERIDAO
Email: eridao_norman@yahoo.com
Mobile No. 0909 487 8546/09177017721
Employment Profile :
Executive Housekeeper
Crown Regency Resort and Convention Center April 2014 up to present
Station 2 Boracay Is., Malay, Aklan
Executive Housekeeper June 2012 to January 2014
Apo View Hotel
Davao City
Executive Housekeeper September 2010 – January 2012
The Royal Mandaya Hotel
Davao City
Function of the Position:
 Determines analysis of operations and takes action on operational problems and concerns.
 Reviewing and preparing par stock requirements; initiates requisition for needed stocks
both Housekeeping and Laundry Department
 Upgrades operational control policies, procedures, standards.
 Achieves customer service goals while containing cost by overseeing the operation of the
Housekeeping and Laundry Department.
 Develops and implement strategies to achieve goals for willingness to return, customer
complaints per thousand and customer comment index.
 Responsible for the opening of the Executive floor and ensure the aesthetic design was
aligned with the theme conceptualization.
 Established proper recording of the age and conditions of items with changes of the per
quantities needed depending on the budget, length of time and maximum usage.
 Set-up yearly capital budget and reinforce the budget presentation by detailed room
classification records.
 Forecasting of future requirements to ensure continuous upgrading of housekeeping
facilities.

2. Superintendent, Housing and Community Complex 28 November 2008 -April 2010
King Khalid International airport Complex
Riyadh, K.S.A.
Function of the Position:
 Responsible in maintaining sanitation, cleanliness, and proper maintenance of the
complex; 114 villas, 87 apartment units.
 Regular inspection of shopping area and restaurant facilities implementing controls and
establishing standards as required.
 Reorganizing the Food service and Catering Department establishing new standards and
most establish budget.
 Planned Capital investment over a three-year period for the renovation of the complex.
Resort Manager April 2008-November 2008
Paras Beach Resort
Camiguin Province
Function of the Position:
 Responsible for the Resort reorganization plans including staffing, focusing on
succession planning and developing a strong management team.
 Establishing new standards and meet established budgets.
 Developed marketing strategies to optimize room occupancy, improve F&B revenues and
profitability.
 Prepare budgets, capital plans and set targets with financial goal from year to year.
 Improved market share from the local area.
 Optimized revenue opportunities and minimized costs through out operation.
 Implemented trainings/seminars relating to field management, efficiency, and
profitability of Rooms Department and F&B Department.
 Developed concepts, specification requirements for Rooms, F&B, Housekeeping and
Recreation Departments.
 Upgraded and improved operating standards

3. Resident Manager 2006 July – 2008 April
The VIP Hotel
Canoy Group of Companies
Cagayan de Oro City
Function of the Position:
 Assesses, evaluates, and implements revenue generation strategies to maximize hotel
revenue.
 Chairs the daily or weekly operations meeting and generates all reports needed for that
meeting.
 Communicates the revenue generation strategies to all revenue management departments.
 Reviews individual, group room rate, tours, FIT and conference room pricing to reflect
market and competitive environment.
 Closely coordinating with different divisions providing support services to the hotel in
the areas of property and assets maintenance, financial management, and accounting
services.
 Analyzes lost business report and take actions upon it.
 In cooperation with the G/M, DOSM, and financial controller in developing hotel pricing
and market mix strategy and prepares annual budget.
Consultant (Rooms Department) 2005 April – 2006 February
Anilao Outrigger Resort
Cruise Island Adventure Inc.
Anilao, Batangas
Function of the Position:
 Developed and planned the addition of rooms and recreation facilities.
 Utilizes and integrates all available tools and systems in all revenue departments to
maximize revenue capability.
 Monitors group blocks to determine rooms available for sale to other market segments.
 Reviews individual, group room rate, tours, FIT and conference room pricing to reflect
market and competitive environment.
 In cooperation with the G/M, D/SM, and financial controller, revises room’s rates,
develops the hotel pricing and market mix strategy and prepares annual budget.
 Analyzes lost business report and take actions upon it.
 Provides training and support to all revenue generating department including negotiation
techniques.
 Develop system data to effectively collect guest information.
 Provides professional image at all times.

4. Assistant Operations Analyst (Hotel Operations) 2003 September - 2004 October
Burrows and Jones Development Consulting
Peshawar, Pakistan
Function of the Position:
 Recruitment, training and direction of the initial staff.
 Promotion and publicity to attract guests to the hotel on and after the opening date.
 Operation and maintenance of the hotel in a first class manner.
 Supervision of all operating and service employees.
 Handling complaints from tenants, guests or user of the hotel services or facilities.
 Purchase of all materials and supplies required for proper operation.
 Advice technical recommendations on interior and design with the owner’s decorator.
 On-site visits to assist scheduling installation of various facilities.
Assistant Front Office Manager 2000 July – 2003 January
Khyber Intercontinental Hotel
Peshawar, Pakistan
Function of the Position:
 Achieves customer satisfaction and revenue goals by assisting in the supervision of the
Front Office operations.
 Assisting the FOM in giving direction and leadership on a daily basis while consistently
following up on training, proper procedures, and ensuring positive guest contact through
personal involvement with both employees and guests.
 Maintains room security by providing efficient key control and participates in matters
relating to customer room security.
 Recommends improvements in terms of guest service, increased revenue, reduced costs,
and improved staff’s performance.
 Maintains statistics on room and reservations, customer arrivals and departures, average
occupancy rates, and related information.
 Assists in preparation of annual budget.

5. Assistant Executive Housekeeper 1997 October – 2000 April
Samal Casino Resort
Ekran Berhad
IGACOS
Function of the Position:
 Contributes to the overall cleanliness of the Resort by assisting in maintaining an
organized and efficient housekeeping operation.
 Responsible for the Executive Committee dealing with deadlines for the soft-opening of
the Resort thru selection and training of qualified employees.
 Supervision of the day-to-day operations and prior standard set-up for the pre-operating
of the Resort as based on rooms classification and configuration with closed coordination
with the Resort’s Consultants.
 Conducts inventories as assigned and recommends purchases of products; remaining
within budget.
 Utilizes one-on-one training skills.
 Perform other duties and tasks assigned by the Management from time to time.
Assistant Executive Housekeeper 1992 February – 1997 August
Semiramis Inter-Continental
Cairo, Egypt
Function of the Position:
 Prepares schedule as requested.
 Supervises the day-to-day activities of Housekeeping staff.
 Purchases appropriate, cost effective chemicals and other operating supplies as required.
 Stays abreast of current and new industry technology.
 Oversees Public Area for efficiency and cleanliness.
 Prepares schedule in accordance with forecasted occupancy.
 Assists with rotation schedules and special cleaning projects.
 Ensures that guests’ rooms are within the standards of Inter-continental Hotels.
 Maintains safe working conditions within the Department and the hotel.
 Utilizes leadership skills and motivation techniques in order to maximize employee
productivity and satisfaction of direct reports.
 Maintain proper linen pars, chemicals and amenity inventories.

6. Assistant Dining & Restaurant Manager 1989 October – 1991 October
Witikar Saudi Arabia Ltd.
Riyadh, KSA
Function of the Position:
 Providing quality service and implement cost reduction measures to maximize profit
without necessarily compromising quality service standards to the Saudi Arabian
National Guard Officers club and Facility.
 Training the Restaurant/Banquet staff to be professional in their conduct of their
respective assignments and effective services.
 Planning and organizing daily activities and ensure proper coordination with the
Administrator of the Officer’s Club.
 Monitoring F&B procedures and observe quality control.
 Observe close coordination with the Executive Chef and Production Manager to ensure
that costs are within the set budget.
 Regularly imposing the practice ofmaintenance management ensuring service stensils and
equipments are in top condition at all times.
Food Service Supervisor 1987 May – 1989 September
Arabian Food Supply
Saudi Arabian National Guard
Riyadh, KSA
Concierge 1982 November – 1985 April
Marbella Resort
Ternate, Cavite
Senior Housekeeper 1981 February – 1982 July
Puerto Azul Beach Hotel
Ternate, Cavite

7. Seminars:
 Cost Control in F&B Operations
 Food and Beverage Management, Costing and Control
 Marketing and Promotions
 Human Resources and Service Standards
 Yield Food Safety
 Catering Services
 Management
Education:
University of Mindanao
BSC Major in Business and Management, Graduated 1980
University of Mindanao
Secondary, Graduated 1976
Naic Elementary School, Graduated 1972
Personal:
Date of Birth : April 14, 1960
Civil Status : Married, Three children (ages 5, 12, and 14)
Physical : In good health
Field of Interest : Business Trends, Hospitality Management
Address : Doña Salud Subd, Sasa, Davao City
(Phase 1 Sapphire St.)
References:
Ed Chavez
Executive Chef
The Royal Mandaya Hotel
Carol C. Bacaltos
DOSM
The Royal Mandaya Hotel
George Regalado
Board of Director
Land Bank Of the Philippines, Corporate