2. Situation 1
Ineffective
• Ignoring someone came into group
• No shaking hands and playing phones when offered hands
Effective
• Notice and greet to someone came into group
• Accept hand offers
• Don’t play phones
4. Section 3
Negative
• When someone talking, the other playing phone and not
paying attention
Positive
• Should not play phone when going out together
• Respond someone’s questions
5. Section 4
Negative
• Looks not friendly
• Do not try to be frank
Positive
• Answer questions from the other as much as you can
• Try to be frank
6. Section 5
Negative
• No one clean up their place after eating
Positive
• Clean up their place after eating
• Employees don’t need to clean up