This presentation by Ishak Ebrar Cubucku was made at the OECD conference on Innovating the Public Sector: From Ideas to Impact (12-13 November 2014). For more information visit the OECD Observatory of Public Sector Innovation: https://www.oecd.org/governance/observatory-public-sector-innovation/events/.

4. e-Visa

5. We issued over 5.800.000 e-Visas to date.
1 millionth e-Visa was issued 334 days later.
2 millionth e-Visa was issued 57 days,
3 millionth 41 days,
4 millionth 34 days later.
5 millionth e-Visa was issued only 20 days later.

6. 2816
1591
1558
1400
1136
860
827
645
511
473
395
351 337 321
251 245 226 223 209 191 188 187 175 168 162 157 153 151
124 123 119 108
83 77 73 64 59 55 55 48 28 25 20 13 3
0
500
1000
1500
2000
2500
3000
Thanks to EVAS, we reached out to 60 more countries.

7. Evaluation
Strengths of EVAS
• Thanks to e-Visa Application System, we reach out to
thousands of people who do not have a Turkish
mission in their vicinity. Contributes to trade/tourism.
• EVAS is available 24/7. Single point of trust.
• An e-Visa application can be created wherever an
uninterrupted internet connection exists.
• Family application and group application have been
intregrated in the system for ease of use.
• Payment of e-Visa fee (single currency USD) by credit
or debit card has been included in the system.
• Questions and suggestions of applicants are replied to
over e-Visa Support Desk (24/7) module. All feedback
received from users are being used to improve the
system.
• German, Spanish, Polish languages added. First
impression, best impression.
• Speed/security balance optimized.
Obstacles that we had to overcome
• Local practices did not make much sense for the users
in some cases. For instance, some users did not want
to enter their parents’ names in the related fields.
• Date format could not be understood by some
applicants.
• Some users did not want to fill in the ‘Surname’ field
since they do not have a surname.