1. CLOUD COMPUTING SUMMIT 2011

2. CLOUD COMPUTING SUMMIT 2011
WELCOME & INTRODUCTION
PHIL COTTERILL – HEAD OF PUBLIC SECTOR SALES, ONI

3. AGENDA
15:55 – 16:00 - Welcome – Phil Cotterill – Head of Public Sector, ONI
16:00 - 17:00 - John Suffolk - Ex CIO, UK Government
17:00 - 17:20 - Andy Macleod - Strategy Manager, Cisco
17:20 - 17:40 - Stace Hipperson - CTO, Real Status
17:40 - 17:55 – Lewis Honour – Security Business Practice Manager, ONI
17:55 – 18:00 – Close - Phil Cotterill – Head of Public Sector, ONI
18:00 – 19:00 - Networking and Canapés

4. SHIFTING THE PARADIGM OF TECHNOLOGY
JOHN SUFFOLK
EX CIO AND CISO – UK GOVERNMENT

5. THE AGENDA, SORT OF…
• The world is a changin‟ are we keeping up?
• Typical spending on ICT in Governments and enterprises – there is another
way
• The new way is optimised data centres, efficient technology and cloud
computing
• Cloud computing, driving innovation and flexibility at a dramatically lower
cost
• The move does not need to be big bang
• Summary followed by questions

6. LET US START WITH GUESSING THE NEXT TECHNOLOGY…
Moore‟s law
alive and kicking
His paper from 1965.

7. PROCESSING POWER AND INTELLIGENCE USAGE IN
HEALTH…TUMOUR DEFINITION BY MOLECULAR ANALYSIS
When you think the cost of healthcare is predicted to rise by 50% by 2020 just to
standstill, using technology is crucial to the future of healthcare
UK Government looking to save c£83bn by 2014/15... Yet will need to save another
c£50bn by 2020 just to keep the NHS at the same level of 2011!
Source: PwC Dec 2010 “Build and Beyond pp10”

8. OR THE VAST AMOUNT OF REAL-TIME DATA HARVESTING…WE FEEL FINE…
HARVESTING BLOGS AND SOCIAL SITES FOR HOW WE FEEL…

9. PREDICTING SEISMIC EVENTS, VISUALISING DAMAGE,
CHANGING BUILDING REGULATIONS TO SAVE LIVES…
Source: Cray Computers

10. ARTIFICIAL INTELLIGENCE…

11. SO WHERE WOULD YOU PLOT YOUR KNOWLEDGE ON
TODAY‟S TECHNOLOGY? BACTERIUM? MONKEY? HUMAN?

12. SO A QUESTION…
So hands up if you’re keeping up?

13. THE CONSEQUENCES…
The cumulative
Rate of change Area of lost opportunity?
Area of more opportunity?
Area of increased risk?
Area of less risk?
But where is your organisation?
Our ability to
take on board
change
Source: based on
absolutely no data
whatsoever Time

14. AND THE UNINTENDED CONSEQUENCES…
Source: FM Global

15. AND IT WOULD BE REMISS OF ME NOT TO MENTION CYBER
SECURITY AND INFORMATION ASSURANCE…IT IS NOT
POSSIBLE TO DO ALL DEFENCE ON YOUR OWN

16. THE OLD PARADIGM IS DEAD, LONG LIVE THE NEW
PARADIGM, THE PIZZA PARADIGM OF ICT…
Global supply chain
Shrink wrapped Can be delivered
options available to almost any
door
Available globally
Open source and
crowd source
Fast delivery components
Instant gratification, Variable thickness
or not! infrastructure
Easy integration
with other Totally
options customisable
Pay for use

17. SO IN SUMMARY…
A = Technology advancement in all fields continues to accelerate beyond
the comprehension of those outside that field
B = As business people our ability to keep up with this change and the
consequences of this change is not possible
A – B = Trouble

18. OPTIONS FOR GOVERNMENTS AROUND THE WORLD… WHICH
DO YOU THINK IS THE MOST COMMONLY IMPLEMENTED?
Is it easier for Governments to increase tax and reduce benefits
Or
• Transform public services?
• Outsource ?
• Rationalise departments?
• Implement Shared Services?
• Move towards a Common Infrastructure?
• Common ICT, applications, Cloud?
• Change procurement?

19. So a little about public sectors general use of ICT spend…
opportunities to radically change are huge if there is
strong leadership

20. ICT across the Public Sector has key challenges that have
arisen partly through the silo‟d and individual
development of ICT – departments and agencies can,
and do, make their own decisions… A world
phenomenon

21. Public Sector spending on ICT is approximately 3-5% of total expenditure each year
ICT costs and legacy systems
and supports a sophisticated and substantial ICT base
Most areas of the Public Sector have similar ICT requirements, yet each provides its
Duplication
own solution often duplicating what already exists
Suppliers to Public Sector organisations are able to lock themselves into long
Supplier lock-in contracts and render themselves indispensible as they “own” the ICT stack…
especially in an outsourced world
Procurement activities are time consuming, costly and result in further lock-in of
Long timescales suppliers. It is so painful we make the contract long so we don’t have to repeat the
process or we stick with our old supplier
There are multiple large scale projects on-going across the Public Sector, but little
Numerous, large projects ability to influence the upfront policy or design, development or ICT approach
leading to overlap, inconsistency, duplication
SME’s cannot afford to bid, large suppliers look to pass risk onto SME’s that they
Lack of SME support
cannot sustain

22. BASED ON GARTNER MODELLING TYPICAL SPEND ON ICT LOOKS
LIKE THIS… THIS MODEL IS TYPICAL FOR CORPORATE AS WELL
53% of a
typical
budget is on
infrastructure
Overheads
increasing
with legacy
complexity ?
Source Gartner analysis January 2010

23. However much of what we do is similar/identical. Typically
the bottom of the ICT stack, the “utility” end is where
substantial opportunity exists for standardisation,
simplification and common use

24. Common Shared
The Technology Stack Infrastructure Reduced Costs
Capability
Specific to that
Reduced costs
Specific ICT to that organisation
through
department only Use and Re-Use Shared competition
across components
Localised applications departments Open source/
standards/
innovation
HR, Finance, ICT,
Procurement etc.
Simplification,
Middleware, Databases standardisation,
etc. Common shared
Infrastructure
Data Centres
Voice and Data Simplification,
Reduced costs
Telecommunications standardisation,
through
Common open mandation
consolidation
Desktop and Peripherals Standards and
simplification,
Architecture
mandation

25. HOW MANY DATA CENTRES DOES IT TAKE TO RUN THE
PUBLIC SERVICES OF THE U.K.? BY THE WAY THIS IS TRUE IN
MOST COUNTRIES… AND INDIVIDUAL STATES
* Tier Uptime % Hours Cost Index Central Wider Public
Down per Government Sector
5 Years has Has (tier 2+)
Server 99.67 144.54 1 8000+ Police 88
room/ Local
Tier I Government
II 99.75 109.5 1.49-1.65 400+
III 99.98 8.76 1.97 1 Australian
220+
IV 99.99 4.38 3.11 state has
List-X 99.99 4.38 4.00-6+ 130
A Tier IV Data Centre costs approximately £750 and £2,000 per square foot to build.
A List-X facility is a specially protected and secured UK Government data centre (although
maybe run/owned by a third-party) . The security addresses people, process, physical and
technology. Issues.
* Tier, uptime, cost index provided by the Uptime Institute. List-X cost index is an estimate

26. AND HERE IS THE HARSH REALITY OF OLD WORLD VERSUS
NEW WORLD… CISCO, VMWARE AND EMC

27. ONI’S DATA CENTRE IS A PRIME EXAMPLE OF THIS
CHANGE…
• Data guaranteed to stay
within UK shores
• Very green, using the
latest technology for
cooling, re using the heat
generated for hot water
and heating the building
• Applying for List X
approval
• All engineers are security
cleared

28. And now to Cloud computing and removing the lock-out
and lock-in problem, innovating, moving at speed and
at a price you can afford

29. CLOUD COMPUTING, UBIQUITOUS HIGH SPEED
CONVERGED NETWORKS, A DEVICE FOR EVERYTHING
AND EVERYTHING A DEVICE…

30. AND THERE ARE MANY DIFFERENT MODELS TO SUIT YOUR
MATURITY, REQUIREMENTS AND BANK BALANCE… ONE
SIZE DOES NOT NEED TO FIT ALL

31. THE SYSTEMS INTEGRATOR LOCK-IN AND THE SME LOCK-OUT.
THIS IS NOT A CRITICISM OF SUPPLIERS BUT A STATEMENT OF FACT
ON HOW ORGANISATIONS SOMETIMES “DRIFT” INTO A CERTAIN
MODEL WITH PROFOUND CONSEQUENCES…
Today Pareto works your top 20% suppliers get 80% of your business
Application It can take 77 weeks to bid for a Government contract – SME’s
can’t afford to bid, or have the resources to tie up for so long
Each layer
is Suppliers claim framework bids can cost up to £500k, full bids up
intricately to £10m and about 5% of full project costs is for the
linked and procurement
dependant
Infrastructure on the next Government procurement approaches try and pass much of the
risk to the supplier’s balance sheet. SME’s cant take that risk
The In the EU procurement rules say we cannot specify an ICT
Systems product or brand. The SI’s select the products, the brands, the
Integrator
architecture
selects all
and locks Frequently in outsourced contracts the SI design, develop, run
IT Stack
us in and maintain the whole ICT stack. You want to change… you pay
Cloud + “app” store can break this lock-in

32. IT GETS COMPLICATED…A SUPERMARKET ANALOGY
They heavily They decide how
They own the They decide what
influence product much they tell
store they want to sell
input price you
They set the
output price
They decide on
store setup
The buyer can go
If you want to buy to many stores at
from them you no cost
use their
checkout
The buyer can
In store the buy the same
Suppliers to them product provider
are subservient product from
are many sellers
disintermediated

33. AND THE SYSTEMS INTEGRATORS WORK IN A SIMILAR WAY
They heavily They decide what They decide how
They frequently
influence product they want to sell much they tell
own the store
input price (the procurement you
(the data centre)
(SME‟s/ products) process) (the bid, billing)
They set the
output price
They decide on (cheapest on bid,
store setup not cheapest)
(technology/stack)
The buyer can‟t
go to many stores
If you want to buy (contract, Cost
from them you use procurement)
their checkout
(they control subs)
The buyer can
In store the buy the same
Suppliers to them product providers product from
are subservient are many sellers
disintermediated (in theory)

34. CLOUD’S WILL WORK WITH EXISTING DEPARTMENT ICT AND OTHER
CLOUDS… THEY WORK AT DIFFERENT SECURITY LEVELS AND SUPPORT
OPEN AND PROPRIETARY TECHNOLOGY. ORGANISATIONS SHOULD
FOCUS SOLELY ON THINGS UNIQUE TO THEM
Amazon Justice
DWP “Unclassified/
Restricted”
Defence/ Government
Cloud
Google Shared common HMRC
“Unclassified”
infrastructure for
Common systems/
Utility/ shared services
computing
Salesforce
Microsoft
.com “unclassified/
Restricted”
Defence

35. CLOUD, ISN‟T ONE THING: IT HAS FIVE “WORLDS”: HOSTING, TESTING,
SHARING, WEB, SME. DEPARTMENTS WANT AND NEED DIFFERENT THINGS
SO A CLOUD NEEDS TO OFFER THEM FLEXIBILITY TO MAKE
THE OFFER COMPELLING…
“Testing
world”
Portal I don’t want to buy computers to
test new systems, can I rent them “Hosting world”
“Shared world” from you?
My computer systems are
ERP – HR/ Finance fine, I just want to close my
data centres and use yours.
Shared App
App
ID&V
What can be shared, should Give me economies of scale,
be shared. Common shared
App
“SME security and growth, reduce
systems for all to use. my capex need
world”
Can I use your Cloud to
offer services to my non
“Web world” Government customers.
Online/web UK tax growth,
services to innovation
employees/
citizens and
business

36. AND DRAWN ANOTHER WAY IT LOOKS LIKE THIS… EACH WORLD IS
PROVIDED WITH THE BASICS OF STORAGE, PROCESSING ETC. BUT HAVE
FREEDOM TO DEVELOP AND RUN SOFTWARE USING ANY TECHNOLOGY
STACK ON A COMMON INFRASTRUCTURE…
Hosting Testing Shared Web SME
Data Storage
Processing Capacity
Security, Resilience, Support
Software design, development , testing and integration tools/ components
A choice of “technology stack” vendors

37. SO WHERE DOES AN APPLICATION STORE FIT IN? IT‟S A BAD NAME,
THINK OF AN EBAY FOR GOVERNMENT OR DEFENCE OR ???, BUT WITH
A TWIST…
Applications Store It could include:
• Classifieds, Buy It Now, Auctions
“eBay” Suppliers/ SME‟s can have their own
store front
• Anyone can be in the store
• Marketing is cheap
• SME‟s don‟t need capital to “prove”
their software… they can test it on the
Management Tools Configuration Deployment Service Cloud
• No SI lock-in, no technology stack lock-in
Hosting Testing Shared Web SME
Any “application” or service from any
Data Storage supplier(s) can be deployed on a common
Processing Capacity infrastructure using any back end
technology stack (the lines)
Security, Resilience, Support
Software design, development , testing and integration tools/ components The infrastructure provider handles security
and scalability. Think of it as the electricity
A choice of “technology stack” vendors
grid. They don't decide what you do with it
It is pay for use, there is no lock-in to long
term software licence contracts

38. SO WHAT DOES THIS MEAN FOR A DEPARTMENTS
TECHNOLOGY, SYSTEMS, DATA CENTRES AND PEOPLE?
ADD VALUE AND FOCUS ON ONLY WHERE YOU CAN…
High Cloud should be considered Application/ Service run on
on a case by case basis local departmental
infrastructure,
Controlled by department,
Uniqueness of technology solution
Must conform to ICT
strategy/ Standards
Application/ service run on
Cloud if application non Mandatory use of open
core Standards
Application/ service run on Application/ service run on
Cloud Cloud if application non
core
Departments should
consolidate all their ICT into
a Cloud environment
Low
Low Size / Scale of Department and capability High

39. SO IN SUMMARY
• Everything as a service will happen. It has profound consequences for most roles, most
companies, most markets.
• Technology has changed dramatically, increasing opportunity and risk. Commodity
items should be commodity, common/shared items should be common and shared
• Cloud computing, however you define it, enables a significant shift in how technology is
designed and deployed. It is a paradigm shift – but takes leadership
• Don‟t get lost in the circular , my technology is better than yours debate, all technology is
changing so be flexible and pragmatic – ONI set a good example
AND FINALLY
• Pay-for-use, no big up front capital and licence payments means you can experiment -
start moving some of the non mission critical systems into another world. Try building new
applications in the new world… learn, learn, learn

40. THANK YOU

41. G-CLOUD 3rd TIME LUCKY
ANDY MACLEOD
STRATEGY & POLICY, PUBLIC SECTOR – CISCO

42. AGENDA
• Setting the scene – John Suffolk – comments
• A decade of change and innovation – what next?
• Cloud Computing – a stimulus for economic growth
• CloudWatch – results from our survey
• Public Sector computing evolution scenarios
• Some good first steps – Service maturity analysis
• Cisco‟s role in this transformation
• Q&A

43. CHANGING THE WAY WE... DO STUFF
( BTW ITS A CLOUD DELIVERY)
iViva
FOAF
Hobby Reputation
What interests me What‘s said about me

44. THE IMPACT THE INTERNET HAS ON OUR LIFE
• “I cannot imagine a life without...”
• A mobile phone: 97%
• The Internet: 84%
• A car: 64%
• My current partner: 43%
% of 14 – 29 year olds
Source: BITKOM – Bundesverband Informationswirtschaft,
Telekommunikation und neue Medien e.V., 2010

45. AND EVERY MINUTE 20 HOURS OF VIDEO UPLOADED TO YOUTUBE

46. ARE BUSINESSES THINKING ABOUT CLOUD
60%
IT decision makers who saw public cloud as an enabler, versus 40% who viewed it
as “immature”.
– Yankee Group, August 2010
70%
IT decision makers using or planning to use enterprise-class cloud technology within
two years.
– Savvis, July 2010
100%
Expected growth of server hardware market between 2010 and 2014 due solely to
Public and private cloud computing.
– IDC, August 2010
It is adopting cloud now!

47. CLOUD INVESTMENT PLANS BY APPLICATION: GOVERNMENT
Already invested Plans to invest in next 12 months Would potentially invest Will not invest
Unified communications 4% 14% 40% 42%
Web conferencing 6% 18% 50% 26%
Video conferencing 6% 24% 42% 28%
Voice services / VoiP 4% 10% 42% 44%
Back up 8% 20% 32% 40%
Supply chain 6% 10% 26% 58%
Business intelligence 4% 8% 26% 62%
ERP 4% 12% 22% 62%
Payroll / finance 10% 10% 20% 60%
HR 10% 8% 30% 52%
CRM 4% 18% 20% 58%
Desktop applications 4% 20% 40% 36%
Email hosting 6% 16% 34% 44%
0% 20% 40% 60% 80% 100%
Q4. For each of the following areas, please tell me if you have already invested, have plans to invest, would potentially invest or will not invest?

48. BENEFITS OF CLOUD COMPUTING – BY SECTOR
Government Healthcare Finance Retail Service
providers
Reduced costs 62% 52% 56% 58% 58%
Better control of costs 60% 42% 72% 42% 46%
Increased responsiveness / scalability 48% 46% 42% 46% 46%
Flexibility to change suppliers 46% 40% 42% 54% 44%
Easier maintenance 62% 66% 72% 66% 68%
Improved service to our customers 56% 32% 44% 58% 50%
Automatic updates 76% 48% 72% 60% 62%
Rapid deployment / speed to market 62% 60% 62% 56% 66%
Improved security 22% 30% 26% 30% 28%
Ease of integration 44% 42% 46% 42% 48%
Improved collaboration / communication 76% 46% 56% 72% 52%
Other 2% 6% 0% 0% 4%
Q7. Which of the following do you consider to be the key benefits of cloud computing to an organisation in your industry sector over and above keeping
IT in-house or using managed services?

49. KEY BARRIERS TO WIDER ADOPTION OF CLOUD
BY SECTOR
Government Healthcare Finance Retail Service
providers
Security and privacy concerns 86% 82% 78% 72% 60%
Difficulties integrating with in-house IT 66% 74% 64% 50% 58%
Difficulties integrating with other hosted 64% 70% 62% 48% 56%
services
Concerns about supplier lock-in 56% 52% 60% 56% 56%
Concerns about location of data 70% 62% 70% 52% 68%
Lack of a heterogeneous management 30% 36% 30% 32% 20%
platform
Service model / SLA limitations 46% 48% 52% 44% 60%
Technology / service immaturity 58% 42% 52% 52% 58%
Lack of industry standards 56% 50% 52% 38% 44%
Service quality / performance concerns 52% 48% 58% 52% 50%
Doubts about investment / cost savings / ROI 50% 58% 44% 66% 38%
Cultural / organisational resistance 54% 56% 50% 54% 62%
Concerns about cost / charging models 50% 50% 50% 62% 36%
Compliance concerns 66% 54% 68% 56% 46%
Other 2% 4% 0% 0% 0%
Q8. Which of the following do you consider to be key barriers to wider adoption of cloud in your industry sector?

50. USE / CONSIDERATION OF DIFFERENT CLOUD DEPLOYMENT
MODELS: GOVERNMENT
Currently use Would consider using Would not consider using Don't know
Private cloud 28% 40% 20% 12%
Hybrid cloud 10% 34% 34% 22%
Public cloud 16% 22% 42% 20%
Community cloud 8% 22% 54% 16%
0% 20% 40% 60% 80% 100%
Q11. Which of the following deployment models for cloud do you currently use or would you consider using?

51. CLOUD DATA CENTRE SPEND WILL BE $30B BY 2013
Cloud – DC Spend (IT Infra, Mgmt SW, DC services)
(estimate - $B)
35
30.2
30
25 21.8 Internal
20 Cloud
14.5
15
9.0
10 Public
5.4 Cloud
5
0
2009 2010 2011 2012 2013
Source: Cisco IBSG; Note: Migration data based on Enterprise CIO/CTO interviews (primary
research)

52. CLOUD AS A STIMULUS FOR ECONOMIC GROWTH
• Europe ( big 5) • Ireland
• E9.5bn by 2014
• E177bn by 2015 • 8600 Jobs (+2000)
• 2.3 million jobs • 20% savings on IT costs
CEBR report. Dec 2010 • Goodbody report .Jan 2011

53. CORPORATE VIEW - EVOLUTION TO CLOUD
LARGE ENTERPRISE - Virtualized Data Center
Converged IT
Infrastructure
Compute
Network Storage
Converged IT Infrastructure
Private Public
Cloud Cloud
Control combined
with: On-demand
Compute • Rapid elasticity
access to Compute
additional IT
• Resource pooling resources
• On-demand self-service and functionality
• Chargeability & Metering
Network Storage Network Storage
• Agility / Speed of
response
Converged IT Infrastructure Converged IT Infrastructure

54. G-CLOUD 2A MATURITY MODEL

55. NIST CLOUD MODEL - PUBLIC SECTOR USE CASE

56. SERVICE MATURITY ANALYSIS – A GOOD FIRST STEP
• IT service audit
• Rationalise
• Consolidate
• Standardise
• Virtualise
• Automate

57. LEGACY AS–IS CHARACTERISTICS

58. DISCRETE CLOUD CHARACTERISTICS

59. DYNAMIC CLOUD CHARACTERISTICS

60. OPPORTUNITIES FOR BOTH PUBLIC SECTOR AND INDUSTRY
• Basic requirements – Cost, Agility and Innovation
• These can be addressed with Hybrid models
• You can build in community centric differentiators and services to support the
migration
• Public Sector needs strong security and governance
• It simplifies cost benefit analysis and will shorten the sales cycle and reduces
cost of sale
Cultural and political barriers are being challenged from the top

61. CATALYSING AND POWERING THE MARKET TRANSFORMATION
Provider Partner Success in Cloud Services
Architecture Operations Commercials Go To Market
• Standardise • B-O-T • Access to funds
• Simplify/Automate • Accountability • Pay-as-you-grow •Co marketing
• „More with less‟ • Access to key skills • Outcome Based •Grow services
Costs, Agility, Scale Syndicate Risk Improve Cashflows Accelerate Success

62. THANK YOU

63. ENABLING DECISIONS AT THE SPEED OF SIGHT
STACE HIPPERSON
CTO – REAL STATUS

64. NETWORKS SERVERS STORAGE
SECURITY VIRTUALIZATION CLOUD

65. NETWORKS SERVERS STORAGE
SECURITY VIRTUALIZATION CLOUD

68. HYPERGLANCE
Your whole IT estate Dynamic User-defined
in one view 3d layout filtered views

69. HYPERGLANCE
Your whole IT estate Dynamic User-defined
in one view 3d layout filtered views

70. HYPERGLANCE
Your whole IT estate Dynamic User-defined
in one view 3d layout filtered views

71. INSIGHT

72. Exclusive focus Highly scalable Auto layout
3D topology Filtering

73. SEE, UNDERSTAND, ACT

74. CLOUD THE HIDDEN DANGERS TO DATA PROTECTION
LEWIS HONOUR
SECURITY BUSINESS PRACTICE MANAGER, ONI

75. CLOUD – THE HIDDEN DANGERS TO DATA PROTECTION
Lewis Honour
• Security Business Practice Manager
• CISSP
• Joined CLAS in 2001

76. CLOUD – THE HIDDEN DANGERS TO DATA PROTECTION
Question 1:
• How well protected is your corporate or private data when it is moved to the
cloud?
Answer 1:
• It depends upon who is interested in your data or even just the meta data.
• Foreign governments directly
or
Foreign governments indirectly.

77. CLOUD – THE HIDDEN DANGERS TO DATA PROTECTION
Question 2:
• Is any of your private data housed, stored or processed by a company, which
is a U.S. based company or is wholly owned by a U.S. parent company?
• (Amazon, Microsoft 365, Rack Space, HP, AT&T, IBM etc)
Why?

78. PATRIOT ACT CAN ACCESS EU-BASED CLOUD DATA
• Any data which is housed, stored or processed by a company, which is a
U.S. based company or is wholly owned by a U.S. parent company, is
vulnerable to interception and inspection by U.S. Authorities.

79. PATRIOT ACT CAN ACCESS EU-BASED CLOUD DATA

80. MICROSOFT AND GOOGLE JOIN THE PRIVACY DEBACLE

81. THANK YOU

82. WRAP-UP & CLOSE
• Insightful and thought provoking session
• There is no “one size fits all”
• Many considerations and ways forward
• Partnership is key
• Public Sector focus
• Track record
• Expertise & Experience
• Design, Implement & Support
• UK based Tier 3+ Data Centre
• ONI Workshops & road-mapping sessions
• Thank you and please join us for Drinks and Canapés
• Feedback forms