S4 scm in e-commerce
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Presentation by Narendrasingh Patankar for OSM IIM Kashipur Session
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S4 scm in e-commerce
- 1. SUPPLY CHAIN MANAGEMENT IN E-COMMERCE OSM CLUB IIM KASHIPUR
- 3. The E-Commerce Supply Chain Supply chain management is a key value chain composed of: Demand planning Supply planning Demand fulfillment
- 5. The E-Commerce Supply Chain E-commerce supply chain management allows businesses an opportunity to achieve: Increased revenues and decreased costs Improved customer satisfaction Inventory reduction across the supply chain
- 6. SCM – some definitions Supply chain management (SCM) The coordination of all supply activities of an organization from its suppliers and partners to its customers. Upstream supply chain Transactions between an organization and its suppliers and intermediaries, equivalent to buy-side e-commerce. Downstream supply chain Transactions between an organization and its customers and intermediaries, equivalent to sell-side e-commerce.
- 7. Members of the supply chain (a) simplified view (b) including intermediaries
- 8. A typical supply chain (an example from the B2B company)
- 9. Push and pull approaches to supply chain management
- 10. Push and pull approaches to supply chain management
- 11. Two alternative models of the value chain. (a) traditional value chain model, (b) revised value chain model
- 12. A typical IS infrastructure for supply chain management A typical IS infrastructure for supply chain management
- 13. Alternative strategies for modification of the e-business supply chain Alternative strategies for modification of the e-business supply chain
- 15. B2B E-Commerce Business to Business (B2B) e-commerce – when a business sells products and services to customers who are primarily other businesses: Where all the e-commerce money is Basically, it’s about businesses doing business with other businesses Supply chain management is a big part of B2B e-commerce B2B take full advantage of e-commerce by creating and using e-marketplaces E-Marketplaces are virtual marketplaces where companies buy and sell products to each other, share information, and perform other important activities This is one of the fastest growing trends in the B2B e-commerce model Example: A firm selling car components to a car manufacturer
- 16. B2C E-Commerce Business to Consumer (B2C) e-commerce – when a business sells products and services to customers who are primarily individuals. B2C is the glitzy e-commerce like iTunes, Amazon, eBay, etc Focused on consumer items – books, music, computers, etc Consumers interact very differently with the web than in the B2B ecommerce model Consumers surf around the web evaluating products and services until they eventually choose one site from which to make a purchase Businesses prefer to enter into long term partnerships with other partnerships in the B2B model, but consumers are more fickle and purchase the same types of products from many different sites The B2C model is a very cut-throat environment with many different competitors trying to drive down costs
- 19. C2B E-Commerce Consumer to Business (C2B) e-commerce – when an individual sells products and services to a business True economic inversion of the B2C model In B2C, demand is driven by the consumer and supply driven by the business In C2B, this is reversed – with business driving demand, and consumers driving supply Fotolia is a good example (www.fotolia.com) There you can post photos and videos and businesses will pay you a royalty to use them (if they like what you offer) You can also advertise businesses on your personal Web site (called an affiliate program) and receive monies for visitors who jump from your site to the business’ Web sites Amazon pay royalties to individuals who advertise amazon on their site. Also opportunities here for good blogging web-sites
- 20. C2C E-Commerce Consumer to Consumer (C2C) e-commerce – when an individual sells products and services to another individual. You selling to another person (or the reverse) Usually occurs through an intermediary such as eBay eBay is a hybrid of B2C and C2C It facilitates consumers (B2C) to sell products to each other (C2C) Many C2C web sites don’t really support any sort of e-commerce (i.e. money changing hands for products and services) Rather the facilitate people coming together with common interests www.Mp3fusion.net – people who share music, etc
Notes de l'éditeur
- PlanEvery company needs a strategy on how to manage the resources in order to achieve their customers demand for their products and services. The supply chain management is developing a set of metric to monitor the supply chain so that it can deliver high qualities and values to customers.SourceTo create their products, companies need to be very careful when choosing suppliers to deliver their goods and services needed. The managers need to develop a set pricing and delivery system in the supply chain.They can also put processes for managing their goods and goods inventory, for example; receiving shipments.MakeIn manufacturing the supply chain manager should always schedule the activities that are needed for the production, packaging, testing and preparation for delivery. The most metric-intensive portion of the supply chain, production output and measure levels.DeliverThis part is mainly referred to as logistics by the supply chain management. In this case companies coordinate receipts of orders, pick carriers to get products to customers and develop a network of warehouses.ReturnIn many companies this is usually where the problem is – in the supply chain. The planners should create a flexible and responsible network for receiving a flaw and excess products sent back to them (from customers).