Operations strategist capable of creating total customer satisfaction. Excels in high-stress, fast-paced environments. Fosters a cross-functional, collaborative, & creative problem-solving environment. Respects and expects diversity, all-Inclusive practices, and continuous improvement with increasingly difficult to achieve metrics. Self-aware of weaknesses, encourages feedback, and welcomes growth.

1. Team Player | Record Of Success | Operations Manager | Open For Business
https://linkedin.com/in/OUDcollective | https://linkedin.com/in/BrennanPoole
SUMMARY
Operations strategist capable of creating total customer satisfaction. Excels in high-stress, fast-paced
environments. Fosters a cross-functional, collaborative, & creative problem-solving environment.
Respects and expects diversity, all-Inclusive practices, and continuous improvement with increasingly
difficult to achieve metrics. Self-aware of weaknesses, encourages feedback, and welcomes growth.
EDUCATION
GEORGIA STATE UNIVERSITY, ATLANTA, GA
FACULTY SCHOLAR 2004
CLASS OF 2006
DEANS LIST 2005
Legal Environment of Business
Professional Development
Globalization in Business
Principles of Accounting
Principles of Accounting II
Cost/Managerial Accounting
Corporation Finance
Real Estate
Business Communication
Business Analysis
Analysis of Business Data
Optimal Resource Allocation
Managing People in Organization
Managing Human Resources
Service Operations Management
Operations Strategy
Project Management
Total Quality Management
Kaizen Leadership
Developing a Learning Mindset
Intro to Psychology
Basic Marketing
Learning Brainstorming
Strategic Thinking
Learning from Failure
Switching Your Career
Personal Branding on
Social Media
Social Leadership
Logistics Foundations
Learn Data Science
Learning Infographic Design
Cross-Functional Team Leadership
Transformational Leadership
Teaching Techniques
Inclusive Conversation
Learning to Teach Online
Creating Multimedia Learning
Four Levels of Writing Mastery
Writing a Compelling Blog Post
Web Development Foundations __
UX Foundations::Content Strategy
Learning Rest APIs _________
SharePoint ____________________
Creating Codeless ___________
Business Solutions __________
Office 365 Features
Marketing to Millennials
Creating Conditions for Others to
Thrive
OMCA Certification Prep.
J MACK ROBINSON COLLEGE OF BUSINESS
BACHELOR OF BUSINESS ADMINISTRATION
OPERATIONS MANAGEMENT

2. About Me Professional References
SKILLS
Human Resources (Hr)
Christian Ethics
Customer Relationship Mgt | CRM
Customer Support | Tech Support
Creative Problem Solving
Collaborative Problem Solving
Business Strategy
Operations Strategy
Marketing Strategy
Sales Strategy
Knowledge Management
Ops Management
Social Media
Twitter™
Linkedin™
Pinterest™
Communication | Interpersonal Skills
Key Performance Indicators
Resiliency
E-Learning
Self-Learning
Learning & Development
Personal Development
People Development
Staff Development
Team Leadership
Continuous Improvement
Kaizen Leadership
Teaching
Diversity
Inclusion
Accessibility
Globalization | Digital Capabilities
Marketing Practices | Psychology
Educational Technology | LMS
Instructional Design | Theory
Web Standards | Schema | HTML
Front-End Development | JAVA
Accessibility | Ease of Access
Analytics | Metrics | Measurables
Document Management
Office 365 | Azure | Dynamics
Sharepoint | Access | Publisher
Microsoft Excel | Spreadsheets
Microsoft Powerpoint | Slides
Microsoft Outlook | Email
Microsoft Word | Docs
LOGISTICS EXPERIENCE
LOGISTICS COORDINATOR
Amazon Inc, Work-at-Home
Oct 2017 - Jan 2018
✓ Fieldinboundcallsfromamazonflexdeliverypartners,mappingprogress,navigating,andtroubleshootingthe
variableswhileguiding&encouraging100%successfuldeliveryofamazongoodsandservices.
✓ Forgeconcretecustomerandteampartnerships;preservingtheCustomer-Centricprocessbydeliveringa
personalized,peculiarexperiencethatcustomerscherish.
✓ Gainfamiliaritywiththevirtualworkenvironment,fosteractiveparticipationinforumstohelpateamdynamic
focusingonproblemresolutionstrategies.
DISPATCH SUPERVISOR
Annex Freight Systems Inc, Newnan, GA
March 2013-Nov 2013
✓ Supplypipelinemanagementandplanninganalysisforrail,truckload,andlessthanload(LTL)customers.
✓ Processimplementationandcontinuousimprovementledtotheeliminationofnolessthan$60,000inshipping
expenseforcustomers.
OPERATIONS MANAGER
RELENTLESS ADVOCATE FOR CUSTOMERS; ALWAYS PROTECTING CONFIDENTIALITY &
DATA; ANTICIPATING NEEDS & UNDERLYING ISSUES; TREATING THE CLIENTS TIME &
ATTENTION AS SACRED
ENSURE COMPANY RESOURCES PROPERLY UTILIZED TO MEET & EXCEED 99.4% ON-TIME
SERVICE

3. Saia LTL Inc, Ellenwood, GA
July 2011-Feb 2013
✓ Design,develop,deploydailyopsgameplan;toensure98.6%on-timeservicestandard.
✓ Establishstandardoperatingprocedure[SOP]forreachinglargestlaneloadaverage.
✓ Facilitateandbuilduponterminalloadaverage;meanof31,900pounds;a1,900-poundimprovement.
✓ InstillTotalQualityManagementprinciplesusingtheToyotaWaymanagementmodelleading toterminal
turnaroundandrecipientofmultipleawards.
DISPATCH SUPERVISOR
Saia LTL Inc, Johns Creek, GA
July 2009-July 2011
✓ Challenge,mentor,develop,dockopssupervisors;byimplementingfreightforecastingsolutions.
✓ Traintheopsteaminpatternrecognition,trendanalysis,&cyclicaldemandplanning.
✓ Craftdailyoperationalstrategy,usingdynamic,multi-destination,loadlayering.
"Casey [Brennan] performed to a level that advanced him within our
organization, with my approval and support. He is a dedicated and talented
individual who works with purpose and pace."
- Robert Bulick
Vice President SCHNEIDER INC
OPERATIONS SUPERVISOR
Saia LTL Inc, Ellenwood, GA
March 2008-July 2009
✓ Improvequalitythroughthedockmentorprogramandon-the-jobtraining;facilitatingandencouragingcross-
trainingprogramsforpeersandassociates.
✓ Trendanalysisandpatternrecognitiontoshownewdueserviceschedule;orcutexistingschedules,bybuilding
loadswithmulti-pointdestinations.
✓ Institutesix-sigmamanagementprinciples,supportmanagementgoals,anddevelopstaff;toachieveongoing
improvement.
✓ Verifyallservicedueshipments O-T-R(over-the-road);in-positionforservice;encouragefluidtransitionintobreak
shift.
MANAGE THE DAY TO DAY OPERATIONS FOR A NATIONAL LESS-THAN-LOAD (LTL)
CARRIER REPORTING DIRECT TO TERMINAL OPERATIONS MANAGER; STAFF OF 400+
ASSOCIATES
STREAMLINE & SUPERVISE THE LINE HAUL OPERATION ENSURING MAXIMUM LOAD
AVERAGE PER HAUL & MEETING COMPANYWIDE 98.6% ON-TIME SERVICE STANDARD
[SINGLE LARGEST COST IN LTL INDUSTRY]
CRAFT DAILY OPS PLAN DESIGNED TO GUARANTEE 98.6% ON-TIME SERVICE WHILE
MENTORING AND LEADING HOURLY ASSOCIATES

4. About Me Professional References
SERVICE EXPERIENCE
SERVER TRAINER MANAGER
The Italian Oven, Stockbridge, GA
Jan 2005 - Sep 2005, Jul 2007 - Mar 2008, Feb 2011 - Aug 2014
✓ Menupresentationinanon-solicitedstylethat'ssimplistic,yet,sophisticatedinitsapproach,identifyingand
articulatinginsightfulItalianpairingswithathoughtfulandtastefulintroductionastheappetizer.
✓ Enticethosetastebudswithexoticentreeofferingswhiledeliveringondesiresandcreatingacourtshiptothe
evening.
✓ Ultimatelymanagingtomarrythosetastebudstogetherpromptwithwineandspirits.
✓ Not-to-soon,butshortlythereafter,servingaseductively,succulentdessert,asthepassionateandpromising
honeymoon;aneloquentendtoanexcitingevening.
SERVER TRAINER
Teds Montana Grill, Atlanta, GA
Sep 2005 - May 2006
✓ Utilizesuggestivesalestechniquebyfindingcustomerspreference.
✓ Offertailored-to-individualinsightonmenuitems,dailyblue-platespecials,seasonaldessertoffering,andsignature
bardrinks.
GENERAL MAINTENANCE
Pine Hills Residential Community, Stockbridge, GA
Aug 2016 - Aug 2017
CREDO
Then i looked on all the works that my hands had wrought, and on the labour that i had
laboured to do, and behold, all was vanity and chasing the wind, and there was no profit under
the sun.
–Ecclesiastes. Chapter Two. Verse Eleven.
The ultimate measure of a man is not where he stands in moments of comfort and convenience,
but where he stands at times of challenge and controversy.
– Reverend Martin Luther King, Jr. PhD
CONSISTENTLY CREATE UNFORGETTABLE DINING AUTHORING AN AUTHENTIC
ATMOSPHERE & ADOPTING A UNIQUE, FAMILY-FRIENDLY FEELING
PROVIDE DISTINCTIVE DINING OFFERING CLASSIC AMERICAN COMFORT FOOD IN A
SALOON SETTING
DEVELOP A PARTNERSHIP WITH RESIDENTS BY ALWAYS OFFERING TO ASSIST AND
DELIVERING EARLY ON REQUISITION ORDERS

5. COPYRIGHT CREDIT
Georgia State University. (n.d.). Retrieved 8 26, 2019, from Wikipedia: The Free Encyclopedia:
http://en.wikipedia.org/wiki/Georgia_State_University
Image. (n.d.). Retrieved 8 26, 2019, from Wikipedia: The Free Encyclopedia:
https://media.licdn.com/dms/image/C560BAQFCCGOwaWhnLg/company-
logo_200_200/0?e=2159024400&v=beta&t=EKloS4EV0BRSpb38v3eChFTgFVTzvomSRaX2r27n46k
Image. (n.d.). Retrieved 8 26, 2019, from Wikipedia: The Free Encyclopedia:
http://upload.wikimedia.org/wikipedia/en/thumb/d/df/Saia_logo.svg/500px-Saia_logo.svg.png
Image. (n.d.). Retrieved 8 26, 2019, from Wikipedia: The Free Encyclopedia:
http://pbs.twimg.com/profile_images/728675651331366912/seHqfkTO_200x200.jpg
Image. (n.d.). Retrieved 8 26, 2019, from Wikipedia: The Free Encyclopedia: https://scontent-sea1-
1.cdninstagram.com/vp/b49b8b2ea38416ea341d3180abfaaae1/5D6E33AB/t51.2885-
19/s150x150/54513026_2367078383567327_328039302736904192_n.jpg?_nc_ht=scontent-sea1-
1.cdninstagram.com
Image. (n.d.). Retrieved 8 26, 2019, from Wikipedia: The Free Encyclopedia:
http://commons.wikimedia.org/wiki/File:Volvo_VNL.jpg
Image. (n.d.). Retrieved 8 26, 2019, from Wikipedia: The Free Encyclopedia:
http://pbs.twimg.com/profile_images/418247142105698304/TDuB7qxi.jpeg