Live chats, next generation showrooms, mobile applications… With car buyers becoming more knowledgeable, dealerships must continuously evolve with technology platforms to find new ways to attract new customers and nurture existing relationships.

1. Digital transformation in motor industry

2. Communications are evolving – are you?
Live chats, next generation showrooms, mobile
applications… With car buyers becoming more
knowledgeable, dealerships must continuously evolve with
technology platforms to find new ways to attract new customers
and nurture existing relationships.

3. Car buyer #1: Matt Mobile
Instant messaging, videos, SMS, social media, live
chats.... Matt wants access to information 24/7 -
anywhere and on any device.
INTERNET
IS THE #1
INFORMATION
SOURCE FOR
CAR BUYERS.
63%
OF CAR BUYERS
WATCH ONLINE
VIDEOS BEFORE
MAKING THE
BUYING
DECISION.
HOW TO ENGAGE WITH MATT?
Unified Communications and Cloud solutions help you to
communicate with customers like Matt.

4. Car buyer #2: Nicky No-Response
Nicky wants continuous communication,
from making the purchase to after sales
services - on the phone and online.
HOW TO ENGAGE WITH NICKY?
Centralisation of your teams and information is the key in
providing desired information to customers like Nicky.
Multimedia platforms enable your workforce to bring
together key activities and dedicated teams that are
skilled to the right level.
1 in 3
CUSTOMERS
CAN’T GET
THROUGH
BY PHONE

5. Car buyer #3: Pete Personal-Touch
Pete believes in personalised service. He
doesn’t like to be kept waiting at the
dealership and expects to be known from
his previous visits.
78%
OF CAR BUYERS
BASE THEIR
DECISION
ON DEALERSHIP
EXPERIENCE.
HOW TO ENGAGE WITH PETE?
A centralised infrastructure integrates voice and video
communications with other applications, such as DMS,
and delivers a consistent end-user experience
- inside and outside of your business.

6. Employee #1: Sam the Salesman
Sam needs tools to communicate with customers. If
only he could concentrate on selling instead of
struggling with poor network & IT systems...
HOW TO HELP SAM?
A reliable network takes away the distraction, allowing Sam to focus on
selling and providing an excellent experience to customers who visit the
dealership.
With a high-performance network Sam can download brochures and
access information quicker making his day
more productive.
60%
OF STAFF BLAME
TECHNOLOGY
FOR POOR
PERFORMANCE.

7. Employee #2: Anna the Agent
Anna wants to provide excellent customer service
but the relevant information is not at her fingertips. It
doesn’t help that callers are frustrated with long
queues.
HOW TO HELP ANNA?
Our Voice platform provides you all the call routing, queuing and
monitoring tools you need to ensure calls are answered quickly and
efficiently.
Voice recording helps Anna to expand her skill set and
develop as an employee whilst delivering first class
customer experience. 45%
OF CUSTOMERS
THINK CALLING A
COMPANY IS
THE BEST WAY TO
GET A PROBLEM
SOLVED.

8. Employee #3: Tim the Technician
Tim is suffering from slow
manufacturer diagnostic tools which
is reducing his productivity.
HOW TO HELP TIM?
A high-performing, reliable network in the core is
essential when operating the latest tools and
technologies, which enable Tim to be as productive
as possible.
Ocean’s Connectivity solutions improve Tim’s work flow by
providing quicker access to information
and tools. 42%
OF STAFF ARE MORE
PRODUCTIVE DUE TO
RAPID ACCESS TO
INFORMATION.

9. Communications are evolving – are you?
Maintain
highest
customer
service levels
Stop
losing calls
Leverage the
best value from
your DMS
Ensure your
employees are
are skilled
to the right level
= Improved customer experience
We help you to:

10. 020 3487 1800
info@ocean.eu.com
ocean.eu.com