Improve processes to increase revenue and patient satisfaction

1. Pre-Registration for Radiology
Patients
Penny Saemisch
PAS Office Manager
03/06/12 Pre-Registration 1

2. Project Goals
 Ultimate goal of project
– Reduce registration errors
– Reduce patient wait time
03/06/12 Pre-Registration 2

3. Sponsor/Leadership Panel
 Jim Austin; (CEO)
 Kim Babcock; Director of
Organization (DOO)
03/06/12 Pre-Registration 3

4. Value Stream Manager
 Penny Saemisch;
Patient Access Services (PAS)
Manager
03/06/12 Pre-Registration 4

5. Team Members
 Pre-Registration Team
– Scheduling; Scott Lewandowski
– Registration; Laura Haller, Judy Hill,
Robbin Horton, Kathleen Howard, and
Jennifer Shelton
– Radiology check in; Marsha Hudson
03/06/12 Pre-Registration 5

6. Purpose of Project
 Reduce Registration Errors
– Benefits: Increase revenue
 Reduce Patient Wait Time
– Benefits: Increase patient satisfaction
03/06/12 Pre-Registration 6

7. Metrics and Targets
 Reduction in insurance errors and
wait time.
– Decrease in error reports
– Decrease in patients having to register
in person.
03/06/12 Pre-Registration 7

8. Project Scope
 Starting point:
– Patient being scheduled for service.
 Ending point:
– Patient checking in for service.
03/06/12 Pre-Registration 8

9. Parameters
 No new staff
 No overtime
03/06/12 Pre-Registration 9

10. Deliverables
 Decrease in Insurance and
demographic errors.
 Decrease in patient complaints and
wait time.
03/06/12 Pre-Registration 10

11. Timeline;
Target Date / Completion date
Feb 16,2012 to July 19, 2012
03/06/12 Pre-Registration 11

12. Updates: Monthly
Month Date Assignment Action Assignment
Feb 16th Project charter Post online thru
March 8th Kick off meeting Bring example of
agenda to class
April
May
June
July
03/06/12 Pre-Registration 12