6. Who Is Acme Security
• History
– Joe Blow Sr.
– Family Owned
– 40 Years
7. Who Is Acme Security
• Mission
– To provide reliable, cost effective, professional
security services, designed for the needs and
requirements of each individual and distinct
customer.
• Slogan
– Quality, Responsive Services
9. Who Is Acme Security
• Licensed
– Providing Service in Indiana and 14 other states
– Licensed in an additional 18 others
• Insurance
– GL: $1MM/ ea. occ; $2MM agg.
– Auto: $1M
– Umbrella/Excess: $4MM
– Fidelity/Crime: $1MM
– WC: State Levels
– Project specific insurance levels can be increased
13. Recruitment, Hiring, Retention
• Hiring
– Qualifiers
– Screening & Interviewing
– Conditional Offers of Employment
– Previous Employment & Criminal Background
Screening
– Drug Screening
– Health & Physical Fitness (Available)
– Post Employment
14. Recruitment, Hiring, Retention
• On-Line Applicant Tracking System
– 60% of candidates interact with Acme online prior to
employment
• Goal is to be 100% by 2013
– Increases likelihood of computer skills
– Develop a customized job skills assessment for each
position.
– Allows applicants to apply on line, 24 hours a day and
365 days a year
– Pre-qualify applicants prior to a selection for the
interview process
15. Recruitment, Hiring, Retention
• Employee Retention
– Employee Benefits and Incentive Programs
• Free Uniforms • Referral Bonuses
• Holiday Pay • Sales Bonuses
• Anniversary Pay • Direct Deposit
• Overtime Pay • Fixed Indemnity Medical Plan
• Dental • Life
• Accidental Death & Disability • Anniversary Uniform Replacement
20. Service Model
ABC
National
Customer
Joe Blow Jr.
CEO
James Grane
CFO
Joe Blow III
COO
Rick Wright
VP, Operations
John Public
General Manager
Lebron
Jones
Area Manager
TBD
Account Manager
Chris Smith
VP, Human Resources
Client
Corporate
Management
Local
Management
22. Quality Assurance
• Quality Assurance Plan
– Scope, Quality and Control Inspections, and
Monitoring
– Identifying and Correcting Deficiencies
– 5 Critical Components
– Consists of Posts, Daily, Weekly, Monthly, Quarterly,
and Annual Inspections
– KPI Scorecard
• Track, record, analyze, and if necessary take corrective action
to further improve upon our high levels of service
23. Risk Mitigation
• Risk Mitigation is a Result of Proactive and
Comprehensive Policies and Procedures
– Security Officer Manual
• Provides comprehensive day-to-day expectations of a
World-Class Asset Protection Officer
– Safety Handbook
• Provides awareness of safety and workplace hazards in
security and asset protection environments
– Employee Handbook
• Details Acme’s internal policies and procedures
24. Tour Management
• GuardTrax Tour Management System
– Real-time GPS tracking
– RFID functionality
– Mapping application
– Geofencing
– Alerts
– Reports
• Tour Management
– Provides measurable results and analysis in tour
activities
26. Transition Plan
• Transition Management
– Handled by Executive Management Team
• Contract review, set transition timeline, develop milestones
• Human Resources
– Managed by Chris Smith
• Manage recruitment cycle, establish compliance procedures
• Operations Coordination
– Managed by John Public and Chris Smith
• Review post orders, initiate communication flow, begin
operational activities
27. Transition Plan
• Equipment and Uniform Management
– Managed by Chris Smith and Chris Smith
• Process and order uniforms, vehicles, equipment, and
technologies
• Training Coordination
– Managed by Chris Smith
• Develop training schedules, conduct training activities
28. Communication
• Successful business relationships have great
communication. Our commitment to
communication exists at all levels of our
organization
– Account Manager
– Local Area Management
– Home Office Management
32. Technology & Systems
-Technology
From: "Chris Smith "
Date: April 2, 2012 3:08:14 PM CDT
To: "EOS" <EOS@abcsecurity.com>
Subject: 4.2.2012 End of Shift 0700 - 1500
Corporate Division
@1230 CDT DSC received a call from Ofc. Chris Smith requesting an IR for the South
Holland PD entering the building. IR logged.
IR #12-0402-010
@1230 CDT DSC received a call from Ofc. Chris Smith requesting an IR for the Hazel Crest
PD entering the building. IR logged.
IR #12-0402-011
@1305 CDT DSC received a call from Ofc. Chris Smith requesting an IR for a female student
who twisted her ankle in PE, student was taken to the nurse. IR logged.
IR #12-0402-012
DSC entered Spring Break schedule for week ending 4/14.
Florida Division
#1364 City of Milwaukee
Curtis Marks Park
@1200 CDT DSC received a call from Site Supervisor Chris Smith stating Ofc. Chris Smith
Ottaviano will work the 2200 – 0700 post today. DSC adjusted schedule.
34. Conclusion
Asset Protection People Processes Technology
Executive
Management
Local
Management
Asset
Protection
Officers
Labor
Management
Learning
Management
Quality
Assurance
Program
GuardTrax
ATS
PSTN Valiant
35. Conclusion
• Many service providers have the components
or pieces that make up an Asset Protection
Program however, no one puts them all
together with the commitment, focus, and
understanding of your needs like Acme
• Acme Security looks forward to putting all the
pieces together for you to make a truly
successful Asset Protection Program.
Notes de l'éditeur
Asset Protection = People
What is it?????
What we can do
What piece of the puzzle
District 205
Oldest Customer since 1970
70 Unarmed security personnel
$2.7MM annually
Meet the changing needs in a public agency environment (change of boards, public bids, changing board priorities)
GE
1 of only 3 preferred vendors nationwide
$2MM annually
FL, TN, IN, IL, GA locations
Indiana State Fair
IN June 2011 brought in to replace one of the largest international security service providers due to poor service and lack of mgt. response.
Built great relationship in 9 months and we urge you to contact customer to get this customers perspective
Ivy Tech
Started with Muncie, Anderson, and Marion campuses and has grown to over 400+ hours per week. Since then have also added the Ivy Tech Lafayette location.
Recruiting Methodology
Incumbent Staff
Legacy knowledge, facility knowledge, customer loyalty
Identified by ABC
Meet Acme’s Requirements
Internal
Internal DDA Candidates with proper cred.
External
Sourcing ( local adv, internet adv, industry assoc adv, WOM, employee referrals)
Differentiator: Ivy Tech
Qualifications
At least 21 years of age
High school diploma or equivalent
Citizen of the United States or legal equivalent
Literate in English, with good written and oral communications
Pre-Employment Screenings & Interviews
Telephone & face-to-face interviews with HR Rep and hiring manager (2 diff perspectives)
7-panel drug screen
Driver’s license check
Military history verification
Social security number verification
Personal interview with human resources
Previous employment history verification
Personal reference check
On-going Screening
100% of employees will undergo criminal background, driver’s license, DMV record check, and drug screen annually.
25% of employees randomly drug screened quarterly
Post Accident
Reasonable Suspicion
ATS assists in tracking EEO and with administration of AAP.
Annual reviews and placement goals established based on info from ATS
BENEFITS:
UNIFORM WEBSITE
FTE fixed indemnity program at no cost to ABC which covers common medical services: Dental, Life, AD&D.
Basic Plan and Enhanced Plan which are competitive with industry best practices.
Anniversary and Vacation Pay,
Referral, employment, and sales bonuses
Holiday Pay
Direct Deposit
INCENTIVE PROGRAMS
INCENTIVE PROGRAMS
COMMENDATION AND RECOMMENDATION
Officer of the month
Cash stipend
Commendation certificates
Customer acknowledgements
Publication in companywide newsletters
ADVANCEMENT
Promote from within as a family owned business recognize the importance and contribution of current employees.
50% of current management team began at a level below their current position and 25% actually began as security officers.
GRIEVANCES AND DISCP.
Based on horizontal org. structure allows for concerns to be advanced much quicker.
3rd Party service called MySafeWorkplace. An online incident management and reporting solution and case management tool.
STATE OR REGULATORY AGENCY
Replace lack of state reg. training requirement with 20 hour training class that consists of 12 parts
Acme
A proprietary training and onboarding process customized delivered via classroom and web-based platforms nationwide
CLIENT SPECIFIC
OJT
Any other certs
Quarterly refresher
PSTN Web-based learning mgt. system
Part of Critical Info Network
Designed to be classroom and web-based
250 online courses available
Supervisory and management training available.
Training Verification
Valiant verifies and monitors Training and Certifications
One bullet point for each component:
ABC participates in design of asset protection plan
Acme Home Office provides significant support and involvement
Local management ensures quick response and accountability for all issues
Client Focused
5 Critical Components
Inspectors – Who
Schedules - When
Elements - What
Procedures - How
Corrective Action – Resolution
KPI
Subjective performance metrics and measurements
Includes information on client satisfaction, complaints, service levels, in addition to training compliance, incident reporting, and overall staffing (turnover, retention)
Strategic Partnerships allow Acme to support and manage the technological components of our customers programs while still maintaining focus on our core strengths.
Strategic Partnerships allow Acme to support and manage the technological components of our customers programs while still maintaining focus on our core strengths.
Strategic Partnerships allow Acme to support and manage the technological components of our customers programs while still maintaining focus on our core strengths.