UX and the path to success

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Ofir Rushinek

User experience intro

Design

Copyright © 2018 by Ofir RushinekCopyright © 2018 by Ofir Rushinek
UX and the path to success
Ofir Rushinek

Copyright © 2018 by Ofir Rushinek
"User experience"
encompasses all aspects of the
end-user's interaction with the
company, its services, and its
products.
- Don Norman
“

Copyright © 2018 by Ofir Rushinek 5
UX VS. UI

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Good experience Bad experience

Copyright © 2018 by Ofir Rushinek
Why invest in user experience?
• Happy users = Paying users
• Significant savings in development processes
• Reach KPI’s (increasing sales, performance, etc.)
• Better demos – increase sales
9

Copyright © 2018 by Ofir Rushinek
Today is clear
A good user
experience is a large
part of the value of all
digital product.
10

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Not what you think…
First time users
11

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Bad UX
consequences

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The B-17

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Many crashes while
landing or takeoff

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Alphonse Chapanis

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Flaps A Flaps B Flaps C Wheels A Wheels B

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0 Crashes

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Missile alert
20
Bad UX lead to human error

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Missile alert
All because of a drop-down menu…
start

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24
Who are
your users?

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25
NOT
YOU!

Copyright © 2018 by Ofir Rushinek 26
Personas

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Personas
Allen
Cooper

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Each target audience can be directed
by 3-7 personas

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Challenge #1
Music player (for me)

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Challenge #1
Music player (for the user)

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Challenge #2
Financial app (for me)

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Challenge #2
Financial app (for the user)

Copyright © 2018 by Ofir Rushinek
Qualitative Quantitative Brainstorming

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Qualitive
• Interviews
• Customer calls
• Focus group
• Usability testing

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Quantitative
• Online surveys
• Analytics
• BI

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Brain storming

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Usability tests
Test your implementations
85% of UX issues can
be resolved with a
usability test on a group
of 7 users.

Copyright © 2018 by Ofir Rushinek 38
Prototype
Test your ideas
1. Pen and paper
2. PowerPoint
3. Balsamic
4. Invision
5. Axure

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The 7 elements of good design
Peter Morville
Useful
Desirable
Valuable
Usable
AccessibleFindable
Credible

Copyright © 2018 by Ofir Rushinek 41
The 7 elements of good design
Peter Morville
Useful
Desirable
Valuable
Usable
AccessibleFindable
Credible

Copyright © 2018 by Ofir Rushinek 42
The 7 elements of good design
Peter Morville
Useful
Desirable
Valuable
Usable
AccessibleFindable
Credible

Copyright © 2018 by Ofir Rushinek 43
The 7 elements of good design
Peter Morville
Useful
Desirable
Valuable
Usable
AccessibleFindable
Credible

Copyright © 2018 by Ofir Rushinek 44
The 7 elements of good design
Peter Morville
Useful
Desirable
Valuable
Usable
AccessibleFindable
Credible

Copyright © 2018 by Ofir Rushinek 45
The 7 elements of good design
Peter Morville
Useful
Desirable
Valuable
Usable
AccessibleFindable
Credible

Copyright © 2018 by Ofir Rushinek 46
The 7 elements of good design
Peter Morville
Useful
Desirable
Valuable
Usable
AccessibleFindable
Credible

Copyright © 2018 by Ofir Rushinek 47
The 7 elements of good design
Peter Morville
Useful
Desirable
Valuable
Usable
AccessibleFindable
Credible

Copyright © 2018 by Ofir Rushinek 48
Test
What values is it support?
Useful
Desirable
Valuable
Usable
AccessibleFindable
Credible

Copyright © 2018 by Ofir Rushinek 49
Test
What values is it support?
Useful
Desirable
Valuable
Usable
AccessibleFindable
Credible

Copyright © 2018 by Ofir Rushinek 50
Test
What values is it support?
Useful
Desirable
Valuable
Usable
AccessibleFindable
Credible

Copyright © 2018 by Ofir Rushinek 51
Test
What values is it support?
Useful
Desirable
Valuable
Usable
AccessibleFindable
Credible

Copyright © 2018 by Ofir Rushinek 52
10 design heuristics
Jacob Nilsen
1. Visibility of system status
2. Match between system and the real world
3. User control and freedom
4. Consistency and standards
5. Error prevention
6. Recognition rather than recall
7. Flexibility and efficiency of use
8. Aesthetic and minimalist design
9. Help users recognize, diagnose, and recover from errors
10. Help and documentation

Copyright © 2018 by Ofir Rushinek
1. Visibility of system status
DO DON’T

Copyright © 2018 by Ofir Rushinek
2. Match between system and the real world
54
DO

Copyright © 2018 by Ofir Rushinek
3. User control and freedom
55
DO DON’T

Copyright © 2018 by Ofir Rushinek
4. Consistency and standards (outer)
56
DO

Copyright © 2018 by Ofir Rushinek
4. Consistency and standards (outer)
57
DO DON’T

Copyright © 2018 by Ofir Rushinek
5. Error prevention
DO DON’T
58 58

Copyright © 2018 by Ofir Rushinek
6. Recognition rather than recall
59
DO

Copyright © 2018 by Ofir Rushinek
7. Flexibility and efficiency of use
DO

Copyright © 2018 by Ofir Rushinek
8. Aesthetic and minimalist design
61
DO DON’T

Copyright © 2018 by Ofir Rushinek 62
9. Help users recognize and recover from errors
DO DON’T

Copyright © 2018 by Ofir Rushinek
10. Help and documentation
63
DO

Copyright © 2018 by Ofir Rushinek 64
UX
Research
Heuristics
Usability
test
Personas
Interviews

Copyright © 2018 by Ofir Rushinek
Takeaways
• You're not the user!
• Do research
• Use heuristics
• Test your solutions
65

Copyright © 2018 by Ofir Rushinek
66
Thanks (:

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