1. Olga M. Jackson
Olgaboo43@yahoo.com
Mobile (773) 791.3949
Current Address
821 E. 81st st., 1D
Chicago, Ill 60619
Professional
Profile
 Consistency– Consistently received high performance ratings on annual
evaluations
 Dependability– Consistently completes every assigned task; assumes extra
duties
 Motivation– Dedication to the mission of the agency-always enthusiastic and
able to motivate staff
 Organizational Skills – Managed casew orker with caseloads of mentally
disabled persons
 Interpersonal Skills – Promote and encourage an environment of teamw ork
and support the educational needs of the individual w orker
 Communication Skills – Excellent w ritten, verbaland computer abilities
Experience
Human Service TANFCaseworker
02/01/10 – 08/01/14 - Department of Human Services, Chicago, Il
 Managed a public assistance caseload by performing professional
casew orkduties and providing self-sufficiencyevaluation and coaching for
Individuals and/or families receiving public assistance.
 Determines applicant's initial eligibility for categories of public assistance.
 Completed comprehensive assessments of individuals and/or families
receiving
public assistance; assisted clients in identification of skills, strengths, motivation,
Human Service MANGCaseworker
03/03/08-02/01/10- Department of Human Service, Chicago, Il
 Identified areas of potential risk
 Focused on self-sufficiency including child safety, family violence, substance
abuse, health issues, etc.
 Provided case management to coordinate transitional, temporary or long-term
services offered through the department
Child Support Specialist
12/1997 – 11/07- Randstad, Chicago, Il
 Review s and reconciles complex child support case records, including financial
Information
 Calculates proper child support balances; posts missing payments to system
and corrects improper balances w ith adjustments;
 Determines correct distribution of child support collected and properly issues
retained payments to either the custodialparent or NCP

2. Education
Program Director
01/1992 – 09/1997- CARC, Chicago, Il
 ProfessionalProgram Director of six Cila programs that assisted disables
persons
 Supervised seven case workers handling day to day assistance for disabled
persons.
 Organized staffing, developed quantitative reports, and recommended effective
coarse of actions needed for mentally disabled person
 Worked w ith state-wide assistance programs to ensure affordable housing for
the mentally disabled persons in our program.
Keller Graduate School, Chicago, Il
01/2004-06/2009
 Masters in Business Administration
 Masters in Human Resource Management
Chicago State University, Chicago, Il
09/1994-06/1998
 Bachelor in Sociology, Minor: Criminal Justice