4. Outline
• Team and Teamwork
• Perspective of a team
• Why do we need a team
• Basis for Teamwork
• Qualities of an Effective Team
• Traits of Teamwork in relationship with Team Members
• Basic Team Skills
• What makes an Effective Team?
• Building an Effective Team
• Factors Critical for Effective Teamwork
5. • Building an Effective Team
• Factors Critical for Effective Teamwork
• Common Challenges of Teamwork
• Steps To Resolve These Challenges
• Conflict Preventive Measures
• Conclusion
6. Team and Teamwork
• A group of Individuals who share a common direction and achieve their goals
quicker and easier
• A group of people Organized to work together or independently to cooperatively
meet the needs of a customer and achieve a goal.
• Teamwork - The combined action of a group, especially when effective and
efficient.
7.
8. Perspective of Team
• Athletics: Coming together to win
• Power of Two: Partnership which could be marriage or business
• Business Team: Coming Together to improve Service Rendered
9. Why Do we Need a Team?
1. Teams Initiate Change: by Providing valuable feedback
2. Problem Solving
3. Promotes Better Communication
4. Multiplies Potential of Individual Members
5. Provides Some Sort of Motivation
6. “Two heads are better than one”
7. Teams outperform Individuals
11. Qualities of an Effective Team
• What are some qualities that can contribute to a teams Success
oInitiative Resourcefulness
oCooperation Dependability
oPatience Tolerance
oConsistency Positive attitude
oResponsibility Honesty
oGood Communication Diversity
13. Basic Team Skills
The following features are fundamental to effective teamwork:
• Trust: making sure you meet all commitments and maintain confidentiality when
required
• Coaching: using your skills, knowledge and experience to assist others or ask for
help
• Sharing information: to assist others do their job
• Flexibility: show a willingness to cooperate and help others when possible
• Good manners: doing small, simple things, eg. thanking colleagues for their help
14. What makes an Effective Team?
Basic Elements of Effectiveness:
• Good Communication & Social Skills
• Positive Interdependence: We instead of me
• Individual Accountability/ Personal Responsibility
• Group Processing
• Shared goals
• Processes for Conflict Resolution
15. Building an Effective Team
How to help improve the effectiveness of a team:
• Get acquainted and feel comfortable with their fellow members
• Develop ground rules and norms for the team
• Communicate and work cooperatively
• Facilitate the sharing of information and expectations between members
• Begin trusting each other
• Others??
16. Factors Critical for Effective Teamwork
• Team Goals: Set up achievable goals
• Team Structure: Members should have hierarchy
• Roles within Teams: Specific roles for members
• Timelines for Teamwork
17. Benefits of Teamwork
Some benefits of team work include the following:
• Increased Efficiency
• Focus Different Minds
• Mutual Support
18. Common Challenges of Teamwork
• Absence of team identity
• Difficulty making decisions
• Poor communication.
• Conflicts and Tension
• Lack of participation.
• Lack of creativity
• Groupthink
• Ineffective leadership
19. Steps To Resolve These Challenges
• Acknowledge The Challenge
• Discuss the Impact
• Agree To Co-operative Process
• Agree to Communicate
• Clarify Positions
• Reach Agreements
• Set Up Preventive Measures
20. Conflict Preventive Measures
• Deal with Conflict Immediately
• Be Open
• Practice Clear Communication
• Practice active Listening
• Don’t get Personal
• Focusing on Solutions
• Respect
• Ownership
• Encourage different point of views
21. Conclusion
• Constant encouragement and feedback, standing by each other in
difficult times as well as when we are strong, accepting others help
and support and extending your help and support to others, trust and
accountability improve the effectiveness of a team.