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Experience Lab 2017 | 11.08 – 11.10 2017
BY DESIGN
8 FOR EI%HT
Finishing Strong
Experience Lab 2017 | 11.08 – 11.10 2017
NATE DENTON
Experience Lab 2017 | 11.08 – 11.10 2017
FOR EI%HT
F I N I S H I N G S T R O N G
Experience Lab 2017 | 11.08 – 11.10 2017
S.C.I.E.N.C.E.
Some Client Involved Experiences Nathan Can Explain
CONTENT CREEP
Experience Lab 2017 | 11.08 – 11.10 2017
D
When do you start addressing content?
Experience Lab 2017 | 11.08 – 11.10 2017
D
When do you start addressing content?
Beginning Middle End
It varies from
project to
project
LAUNCH
PREP
DESIGN BUILDRESEARCH &
DISCOVERY
Addressing Content Addressing Content Addressing Content
* Source – S.C.I.E.N.C.E
CONTENT CREEP
“Excuse me…”
“Excuse us…”“Excuse us”
CONTENT CREEP
CONTENT CREEP
CONTENT CREEP Broken DateUnfortunate Photo
Exhausting
Headlines &
Abstracts
CONTENT CREEP
PRIORITRYZE
Experience Lab 2017 | 11.08 – 11.10 2017
How do you prioritize tasks?
Experience Lab 2017 | 11.08 – 11.10 2017
How do you prioritize tasks?
By difficulty By cost By user needs By business
goals
Experience Lab 2017 | 11.08 – 11.10 2017
MUST
HAVE
NICE
TO
HAVE
IT CAN
WAIT
PRIORITRYZE
Experience Lab 2017 | 11.08 – 11.10 2017
Implicit Personalization
Custom Photography
New Practice Structure
Search Type-ahead
New Logo
Data Visualization
New Headshots
New Practice Descriptions
CRM Integration
Videos
Explicit Personalization
Before Launch
After Launch
PRIORITRYZE
PRIORITRYZING
!
FAILURE
PRIORITRYZE
Experience Lab 2017 | 11.08 – 11.10 2017
Doing Less Can Lead To “More”
! More time to do things the right way
! More budget to execute with impact
! More confidence in your approach
! More sleep and sanity for you
! More energy at work
! More kudos from your boss
! More promotion money to purchase valuable things
PEOPLE
WILL
FORGET
PRIORITRYZE
FONDNESS FATIGUE
Experience Lab 2017 | 11.08 – 11.10 2017
D
What do you do most after a
design is approved?
Experience Lab 2017 | 11.08 – 11.10 2017
D
What do you do most after a
design is approved?
I revisit them
with relative
frequency until
it’s live.
I shop them
around for
continued
thoughts and
buy-in.
I look at what
other companies
are doing in
comparison.
Once approved,
I step away from
the designs.
REMEMBER
YOUR FIRST
IMPRESSION
FONDNESS FATIGUE
SAY
TURKEY
100
TIMES
FONDNESS FATIGUE
AVOID
GAWKING
AT OTHERS
FONDNESS FATIGUE
DEVILISH DETAILS
Experience Lab 2017 | 11.08 – 11.10 2017
D
What do you consider the most
important design detail on a website?
Experience Lab 2017 | 11.08 – 11.10 2017
D
What do you consider the most
important design detail on a website?
Imagery Typography
Color
Palette
Movements
&
Interactions
DEVILISH DETAILS
SETTING UP THE SYSTEM IN ADVANCE
DEVILISH DETAILS
MAKES THE
DESIGN
HARDER
TO BREAK
DEVILISH DETAILS
MOTION
MOTION
MOTION
DEVILISH DETAILS
PROTOTYPES
CAN HELP
DEVILISH DETAILS
INSPECT
YOURSELF
BEFORE
YOU WRECK
YOURSELF
DEVILISH DETAILS
TESTY, TESTY
Experience Lab 2017 | 11.08 – 11.10 2017
D
Which of the following testing approaches did
you leverage on your last website redesign?
Experience Lab 2017 | 11.08 – 11.10 2017
D
Which of the following testing approaches did
you leverage on your last website redesign?
None of
these
We tested
on clients
We tested
on internal
employees
Our agency
conducted
testing
We used a
third party
Experience Lab 2017 | 11.08 – 11.10 2017
D
Functionality testing
Usability testing
Interface testing
Compatibility testing
Performance testing
Security testing
CAN’T
HARDLY
WAIT
TESTY, TESTY
INSIGHTS
VS
ANSWERS
TESTY, TESTY
Experience Lab 2017 | 11.08 – 11.10 2017
D
Have you ever had to adjust a design
that has already been approved?
Experience Lab 2017 | 11.08 – 11.10 2017
D
Have you ever had to adjust a design
that has already been approved?
Yes –
Frequently
Yes -
Occasionally
No – Once
approved it’s
final
No – We try
not to let
others get
involved
Experience Lab 2017 | 11.08 – 11.10 2017
Choose Your A-Team Early
KEEP IT
TIGHT
TRICKY TRUDY
BEAUTY
STAKEHOLDERS
1 A Lot
* Source – S.C.I.E.N.C.E
SAYING NO
WITHOUT
SAYING NO
TRICKY TRUDY
Experience Lab 2017 | 11.08 – 11.10 2017
CASE STUDY
Hi Trudy!
Carl
Are you excited about the new website direction?
Well…
Thanks for the input Trudy. We are actively
researching methods that allow the user to get to
important information quicker. During our
research process, we found that the large
majority of customers are most interested in our
experience. A lot of our competitors have
similarly impressive awards, so we definitely want
to showcase those; but it’s our experience
section that really drives business development.
I don’t like that you have to scroll to see
the award logos on my service page.
GIVE EM’
THE BIZ
REMEMBER YOUR RESEARCH
Experience Lab 2017 | 11.08 – 11.10 2017
D
Which of the following research methods
did you engage in on your last website?
Experience Lab 2017 | 11.08 – 11.10 2017
D
Market
research
Competitive
set analysis
User research
Brand research
None of
these
Which of the following research methods
did you engage in on your last website?
Experience Lab 2017 | 11.08 – 11.10 2017
vs
REMEMBER YOUR RESEARCH
REMEMBER
YOUR
AUDIENCE
REMEMBER YOUR RESEARCH
LIMIT
YOUR
OPTIONS
REMEMBER YOUR RESEARCH
Experience Lab 2017 | 11.08 – 11.10 2017
REMEMBER YOUR RESEARCH
Experience Lab 2017 | 11.08 – 11.10 2017
REMEMBER YOUR RESEARCH
FEAR FACTOR
Experience Lab 2017 | 11.08 – 11.10 2017
How often do you second-guess
a design decision?
Experience Lab 2017 | 11.08 – 11.10 2017
Never Rarely Frequently All of the time
How often do you second-guess
a design decision?
Experience Lab 2017 | 11.08 – 11.10 2017
“Some people die at 25
and aren’t buried until 75.”
Bifocals
Electricity
Experience Lab 2017 | 11.08 – 11.10 2017
“Let’s Make a Deal”
YOUR
WEBSITE
CONSTANTLY
EVOLVES
YOUR
Experience Lab 2017 | 11.08 – 11.10 2017
In Conclusion
CONTENT CREEP
PRIORITRYZE
FONDNESS FATIGUE
DEVILISH DETAILS
TESTY, TESTY
TRICKY TRUDY
REMEMBER YOUR
RESEARCH
FEAR FACTOR
Experience Lab 2017 | 11.08 – 11.10 2017
BY DESIGN
8 FOR EI%HT
Finishing Strong

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