OpenAthens Conference 2019: Lean Library: Automating OpenAthens authentication to help end users and librarians alike
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Johan Tilstra, CEO & founder, Lean Library – a SAGE Publishing company. Johan gives us a potted history of Lean Library and how his idea for a library browser plugin offering context bound, ‘just in time’ and ‘just in place’ library services became today’s highly successful product. Lean Library is now in active use by numerous students and researchers from universities and corporations around the world. A short demo shows how Lean Library greatly reduces the cognitive load for OpenAthens users while providing librarians with a clear presence in their users’ workflow.
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OpenAthens Conference 2019: Lean Library: Automating OpenAthens authentication to help end users and librarians alike
- 1. Automating OpenAthens authentication to help end users and librarians alike Johan Tilstra CEO, founder of Lean Library @leanlibrary johan@leanlibrary.com qbichotels.com/london-city/
- 3. The library is not the starting point (anymore)
- 4. Issues and questions How do I figure out which method to use to get access? Is trying to log in even going to be useful? My library might not even have a license..
- 5. Do we have a license for ScienceDirect? How do I find out? Something with on or off site… Am I on or off site? And why does this even matter? OpenAthens? Shibboleth?? Proxy??? Issues and questions
- 6. Issues and questions How am I supposed to know that this exact same article is available, via the library, on a different platform? How am I supposed to figure out that’s even *possible*? Shall I simply … pay?
- 7. Issues and questions How do I know whether my library has an item in license? Why don’t I see those full-text links? How do I make those appear?
- 9. Brainwave Can’t we simply build a browser extension? Bring library services into the users’ workflow? Solve a lot of that patrong confusion?
- 10. Considerations • Tech: Can we actually build this? • Privacy: Will people trust us, being present in their browser? • Usefulness: Will people actually install and use it?
- 13. “It improves my search for articles a thousand times. You have taken away a most hated hurdle in my life.”
- 18. • Mission driven company, dedicated to patron privacy and security • Fully supported solution • Corporate and academic customers worldwide: Harvard, Stanford, UPenn, ASU, Novozymes, Novo Nordisk, … • Acquired by SAGE
- 19. Questions? Feedback? • johan@leanlibrary.com • @leanlibrary • Leave me your card!
Notes de l'éditeur
- Introduce myself Housekeeping – audio OK? “Please do speak up if issues!”
- Stanford Lib, Uni Utrecht Lib: starting point for many *physical* services (study places, coffee), but not default gateway for e-resources anymore. Not a deliberate choice from students - this ‘just happens’? Don’t want to go into the “why” right now… (though interested in any insights) Leads to many issues for patrons w/r/t e-resources. Not limited to “how do I get this PDF”? Showcase some issues that arise.
- Exampe 2 of N User decides to try to get access
- Example nr 1 of N Consider this example: as a patron off campus click a link to an article on ScienceDirect Issues: Does my library have a license – presupposes the patron actually thinks about the library… On campus / off campus: cumbersome to know – guest wifi = ‘off campus’, VPN means ‘on campus’ …. Proxy: technical solution that can be hard to explain NO LIBRARY PRESENCE Remember: answers might seem obvious to us librarians, but they’re not to patrons! We all can see where the confusion starts, right?
- Publisher says ‘$47’ ! We *know* patrons will pay for content that’s accessible to them for free, via their library!
- Last example: Ask the audience: what issues can patrons have? Ask the audience: how many know of the Google captcha issue that sometimes blocks access via EZproxy completely? More, other issues: PubMed – how to get those full text links to be shown Resources that require un + pw – how to know? Resources only accessible on campus – how to know? Most of these issues would be solved by patrons doing what their librarians tell them – start at the library! However: THEY DON’T DO THAT ANYMORE! Switch things around: make librarians listen to patrons? Figure out what to do -> my assignment at UU Lib!
- Most of the mentioned issues would be ‘solved’ by starting at the library. But: patrons don’t do that anymore.. How to deal with this? -> The central question for a programme I managed when at Utrecht Uni Lib No librarian by education, so new to it all fresh new outlook on things? (In NL, you’re a librarian if you work in a library - diff from the US?) @ UU: - Innovation & Dev. Dept, UKB working group on Innovation pioneered with doing away with discovery tool Innovation dept => focus on users, so talking with ‘customers’ => conversations over coffee = nice!! UU Lib: solution: “library instructions” - squeeze the info on how to mitigate these issues into the patrons heads…. feedback from patrons: I need to start at the lib website I need to start at the library (physically..) I don’t know whether I ever had a library instruction…. Brainwave: we might be able to solve this…!
- Take a few steps back to when @ UU, it hit me: why don’t we have a browser extension for all of this?: Offer library services in the patrons workflow, at the point of need? So to have the library in your browser - so also off campus Matches with what we see: patrons not starting at the library anymore! Could solve quite a few of the issues we’ve seen before!
- Powerful tech – with great power comes great responsibility! Presumptions to test! Prototyping, testing, coffee to get feedback
- Testing over coffee. Focus: learning from our conversations with patrons iterate the tech prototype Ended op with [next slide]
- Short video - more or less what we ended up with Auto proxy Library presence
- Back to the presumptions: Yes, we can build it (but it’s hard to do well) Yes, People will install it - they don’t mind that the need to Security and privacy are important Certainly useful: Great feedback from end users – freshmen AND professors! Of course: it’s free – no payments (not even with your user data!) Simply saves you time, makes your life more convenient How to proceed?? Options: stay in the library stop
- Mission: bring this software to patrons worldwide, solve their issues – similar architecture, similar issues? Model: Let’s all chime in and pay professional dev’s to build a version good enough to rely on (that’s why it’s not open source) Heard about Irina’s PAC file config, move to EZProxy – gave her a call! She’ll talk about Stanford’s implementation of LL [Hand over]
- Acquisition: mission stays the same! Strict privacy stance – strong privacy commitment statement on leanlibrary.com Regarding Pennsylvania: refer to Code4Lib discussion on privacy, chosen to join us after all
- Alternative location, via Novozymes
- ILL, via Novozymes
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