Key things you need to know on consumer confidence, media consumption, key behavioural, tech, e-wallet & esports trends in Malaysia. www.oppotus.com

1. 1
MALAYSIANS ON MALAYSIA
3Q 2 0 2 0
ESSEN TIAL IN SIGH TS IN TO C ON FID EN C E,
BEH AVIOU R AL, TEC H & E - WALLET TR EN D S IN MALAYSIA

2. 2
MALAYSIA BEING IN THE
RMCO PHASE UPLIFT
CONSUMER CONFIDENCE
WELCOME TO
MALAYSIANS
ON MALAYSIA
Our Malaysians on Malaysia study is
set to understand the trend and
sentiments that has happened thus
far. Since its inception in early 2018,
this study has consistently reported on
insights and sentiments amongst
Malaysians.
With RMCO (Recovery Movement
Control Order) in the picture, we see
an uplift in our overall MYCI – mainly
contributed by state of financial well-
being which increases significantly
(considering the various economic
stimulus packages by the government
to ease the people financially).
MALAYSIANS REMAIN
HOPEFUL THE ECONOMY
WILL RECOVER SOON
As always, we continue to also cover
interesting topics like tech trends, e-
wallet insights and other key stats.
If you like to dig deeper into the
numbers, please do reach out to us on
theteam@oppotus.com
MALAYSIANS REMAIN
OPTIMISTIC FOR FUTURE
With things being back to normal and
with support from the government,
Malaysians are hopeful that their
financial well-being in the upcoming
year will see better days.
Though our economy indices remain
weak, Malaysians remain confident
that the economy will be better off in
the coming days (Stable indices vs
Q2)
E-WALLET ADOPTION
RATES INCREASES
With the movement towards a more
digitalized society, usage of e-wallets
see steady incline since 2019. With
the e-Penjana campaign in end Q2,
usage of e-wallet increases
significantly again.

3. 4
o With Malaysia in the RMCO phase since Q2, our
MYCI continues to improve in Q3.
o With the country opening up and businesses (even
tourism sector) and schools re-opening, it is giving
a boost to consumer confidence that things are
recovering and back to normal.
o As people are being able to get back on to
business, work, our current state of financial well-
being index surge positively and see an uplift (+29
pts vs Q2) which leads to an increase of our overall
MYCI.
o State of economy and major purchase indices
however, remain weak.
100
MALAYSIA CONFIDENCE INDEX (MYCI)
118
109 111 110
125
117
126
101
106 109
Q2'18 Q3'18 Q4'18 Q1'19 Q2'19 Q3'19 Q4'19 Q1'20 Q2'20 Q3'20
Source: Oppotus 3Q2020

4. 5
MALAYSIA CONFIDENCE INDEX (MYCI) COMPONENTS
Current state of financial well-being
126
106
113
133
152
139
147
129
116
145
0
50
100
150
200
3Q18 1Q19 3Q19 1Q20 3Q20
Financial well-being next 12mths
142 140
129
136
149 155
143
153
145 145
3Q18 1Q19 3Q19 1Q20 3Q20
Good time for major purchases
67
78
90 90
99 93
111
73
95 96
3Q18 1Q19 3Q19 1Q20 3Q20
State of economy now vs. last year
93 95
105
91
109
98
114
63
80
69
0
50
100
150
200
3Q18 1Q19 3Q19 1Q20 3Q20
State of economy next 12mths
o With government announcing
various economic stimulus
packages to aid the B40 and
M40, such as Bantuan Prihatin
Nasional (BPN), e-Penjana
RM50 Campaign, which has
help uplifted consumers’
confidence on their current
financial well-being.
o Despite being confident with
their personal financial well-
being, Malaysians are seen to
be holding back on major
purchases (index remain stable
vs Q2).
o And at the same time, they
remain negative towards the
current economy of the country,
as well as the near future.
161
125
115
98
119
100
116
87 92 91
3Q18 1Q19 3Q19 1Q20 3Q20
Source: Oppotus 3Q2020

5. 6
CURRENT FINANCIAL WELL-BEING
o Malaysians’ confidence towards
their current financial well-being
sees an uplift in Q3.
o The various economic stimulus
packages the government had in
place to help the people
overcome the impact of COVID-
19 seen to bring positive vibes to
Malaysians.
o More so among the B40 and
M40, inline with the focus of
these stimulus packages.
168163
116
126
0
50
100
150
200
3Q18 1Q19 3Q19 1Q20 3Q20
KL/PJ Penang JB Kuantan
Monthly Household Income
Location
Current state of financial well-being
126
106
113
133
152
139
147
129
116
145
0
50
100
150
200
3Q18 1Q19 3Q19 1Q20 3Q20
139
156
147
0
50
100
150
200
3Q18 1Q19 3Q19 1Q20 3Q20
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
Source: Oppotus 3Q2020

6. 7
OUTLOOK ON FINANCIAL WELL-BEING NEXT 12 MONTHS
o Despite the uplift in confidence
on current financial state, overall
outlook of financial well-being
remain stable vs Q2.
o And is reflective across income
levels.
o Despite the stable index,
Malaysians remain hopeful that
their financial well-being will be
better off in the future.
148
178
127
114
0
50
100
150
200
3Q18 1Q19 3Q19 1Q20 3Q20
KL/PJ Penang JB Kuantan
Monthly Household Income
Location
Financial well-being next 12 months
142 140
129
136
149
155
143
153
145 145
0
50
100
150
200
3Q18 1Q19 3Q19 1Q20 3Q20
136
160
170
0
50
100
150
200
3Q18 1Q19 3Q19 1Q20 3Q20
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
Source: Oppotus 3Q2020

7. 8
SPEND ON MAJOR PURCHASES
o With a rebound in Q2, spend on
major purchases remain stable –
with index still hovering just
below the 100-point mark.
o With 2 major e-commerce sales
coming up in Q4, most people
would tend to hold-on purchases
and wait for the season.
o B40 and M40 seen to be more
willing to spend on major
purchasers compared to T20 –
considering their additional
financial aids from the
government.
104
78
106
89
0
50
100
150
200
3Q18 1Q19 3Q19 1Q20 3Q20
KL/PJ Penang JB Kuantan
Monthly Household Income
Location
Good time for major purchases
67
78
90 90
99
93
111
73
95 96
0
50
100
150
200
3Q18 1Q19 3Q19 1Q20 3Q20
93
106
0
50
100
150
200
3Q18 1Q19 3Q19 1Q20 3Q20
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
Source: Oppotus 3Q2020

8. 9
CURRENT STATE OF ECONOMY
o The rebound of current state of
economy in Q2, however, did not
sustain and see a decline in Q3.
o Though Malaysia is in RMCO
phase and at the same time,
cases of COVID-19 is
increasing, has somehow
dampened consumers
confidence towards the
economy.
o And this is reflective across all
locations and income levels.
85
34
44
116
0
50
100
150
200
3Q18 1Q19 3Q19 1Q20 3Q20
KL/PJ Penang JB Kuantan
Monthly Household Income
Location
State of economy now vs. last year
93 95
105
91
109
98
114
63
80
69
0
50
100
150
200
3Q18 1Q19 3Q19 1Q20 3Q20
716562
0
50
100
150
200
3Q18 1Q19 3Q19 1Q20 3Q20
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
Source: Oppotus 3Q2020

9. 1 0
STATE OF ECONOMY NEXT 12 MONTHS
o The decline in confidence
towards the current economy
seen to spill over to the coming
months as consumers are not
optimistic as well that the state
of economy will be better off in
the coming months.
81
144
57
106
0
50
100
150
200
3Q18 1Q19 3Q19 1Q20 3Q20
KL/PJ Penang JB Kuantan
Monthly Household Income
Location
State of economy next 12 months
93 95
105
91
109
98
114
87
92 91
0
50
100
150
200
3Q18 1Q19 3Q19 1Q20 3Q20
85
103
0
50
100
150
200
3Q18 1Q19 3Q19 1Q20 3Q20
RM4,501-RM7,000 RM7,001-RM10,000
RM10,001 and above
Source: Oppotus 3Q2020

10. 1 1
Hugely affect Quite a lot affect
Somewhat affect Slightly affect
Wouldn't affect at all
o Now that things are back to
normal, the impact of COVID-19
towards Malaysians life and
financial well-being continue to
ease-up, plus with government
aids to ease the burden, is
bringing positive vibes to the
people.
o Only 20% are saying now their
financial well-being have been
affected in a big way, compared
40% in Q2 (a drop of 50%)
o For those whose financial well-
being is affected; most say it will
take them between 6 to 12
months to recover – with an
average of 11 months or so
COVID-19 FOCUS:
IMPACT ON FINANCIAL WELL-BEING
26
6
47
36
17
19
30
49
7
22 29
6
1Q20 2Q20 3Q20
4273T2B
%
11
20
35
25
4
5
How long will your financial
well-being take to recover?
Within a month 1 to 3 months
3 to 6 months 6 to 12 months
1 to 2 years More than 2 years
Not sure
AVERAGE
(numbers of months
to recover)
10.80
%
19
Source: Oppotus 3Q2020

11. 1 2
61
60
42
38
35
24
10
8
4
18
60
56
41
19
34
16
13
8
7
14
Going to a shopping mall
Eating-in eateries outlets
Going to parks
Going on a holiday within Malaysia
Going to places of worship (e g mosque, church, temple, etc )
Using public transports (e g LRT, MRT, bus, e-hailing, taxi, etc )
Going to cinema
Going to the gym
Going to pub/bar
Not comfortable with any of the above
o Going to shopping malls (61%),
Eating out (60%) and Going to
parks (42%) remain the top 3
activities people are open to
doing during this period.
o At the same, consumers are
seen to be eager to start
travelling again as domestic
travel surges.
o Malaysians are also seen to be
more wiling to take public
transports now.
o There is still quite a fair bit of
apprehension with going to
cinema, gym and pubs.
COVID-19 FOCUS:
RMCO: ACTIVITIES MALAYSIANS ARE COMFORTABLE WITH
%
Q2’20 Q3’20
Source: Oppotus 3Q2020

12. 1 3
16
11
7
5
4
4
4
3
2
2
2
15
8
7
2
7
4
2
2
5
4
4
Holiday (domestic)
Gadgets (e g smartphones, laptop, etc )
Home appliances (e g TV, washing machine,…
Luxury items (e g watch, handbags, jewelry, etc )
Car
Furniture (e g sofa, bed, etc )
Motorcycle
Wedding
House
Holiday (overseas)
Insurance (e g health insurance, etc )
o Inline with the spend on major
purchases index, consumers are
seen to be holding back on big
purchases this quarter.
o With an increase in intention to
purchase gadgets and luxury
items – consumers are likely
waiting for the major upcoming
e-commerce sales in Q4 (i.e.
11.11, 12.12) to make their
purchases
COVID-19 FOCUS:
RMCO: PLANNING ANY MAJOR PURCHASE IN THE NEXT 6 MONTHS?
What do you plan to buy? %
61
43
2Q20 3Q20
Q2’20 Q3’20
Source: Oppotus 3Q2020
YES, %

13. 1 4
NOTABLE ACTIVITIES PAST 3 MONTHS
Online activities, %
Making online purchases
from e-commerce sites
(e.g. Shopee, Lazada)
Purchased
insurance products
online (e.g. car, fire,
etc.)
Apply for banking
products online (e.g.
credit card, loans,
etc.)
Travel, %
Domestic travel
(within Malaysia)
International travel
(outside Malaysia)
Eating OOH, %
Purchase meal
takeaway from
convenience
stores/petrol marts
Having a meal at
convenience
stores/petrol
marts
Used wearables
(e.g smart watch,
smart shoes,
health, etc.)
Wearables, %
Making payments
through e-wallet
(digital wallet)
E-wallet, %
11
22
14 9 8 10 10 6 6 7
2Q18 1Q19 3Q 1Q20 3Q
14
29
16 14 10 10 13
4
16
10
2Q18 1Q19 3Q 1Q20 3Q
21
39 36 35 31
49 48 46
4Q181Q19 3Q 1Q20 3Q
12
22 15 22 27
38
63 49 60
3Q18 1Q19 3Q 1Q20 3Q
12
21 20 17 13 15
29
23 21 24
2Q18 1Q19 3Q 1Q20 3Q
29
40
26
48 47 46 50 37
6
34
2Q18 1Q19 3Q 1Q20 3Q
15
18
11 15 18 17 17
7
0 1
2Q18 1Q19 3Q 1Q20 3Q
46
57
32 26
61 66 58 63
37
46
2Q18 1Q19 3Q 1Q20 3Q
40
61
30
56
22
38
25 31
20
44
2Q18 1Q19 3Q 1Q20 3Q
Making purchases
from online live sales
platforms (e.g.
Facebook, etc.)
18
3Q20
Play online games
using smartphone,
PC/laptop, games
console, tablet, media
streaming device
18
3Q20
Source: Oppotus 3Q2020

14. 1 5
E-WALLET LANDSCAPE IN MALAYSIA
2017/8 20202019
Source: Oppotus 3Q2020
JAN’17 SEPT APR
2018
NOV DEC JAN’18 MAR APR JULY AUGMAY
NOVMAY MAR JAN DEC
OCT
OCT AUG JULYDEC
E X I T
MAR JANAUG JUNOCT

15. 1 6
E-WALLET USAGE
12%
22%
15%
22%
27%
38%
63%
49%
60%
3Q18 4Q 1Q19 2Q 3Q 4Q 1Q20 2Q 3Q
Used e-wallet in last 3 months?
Source: Oppotus 3Q2020
e-Tunai Rakyat Campaign
15 Jan-14 Mar 2020 (RM30)
On average, how many e-wallets
do you use?
1.9
2.6
3.3
2.6
3.0
1.3
2.8
2.3
0.0
1.0
2.0
3.0
4.0
5.0
4Q18 1Q19 2Q 3Q 4Q 1Q20 2Q 3Q
e-Penjana Campaign
31 Jul-30 Sep 2020 (RM50)

16. 1 7
Generation %
E-WALLET USAGE – BY AGE & INCOME
Monthly Household
Income %
17
28
14
1
22
46
31
13
67 70
57
21
55
62
40
12
71
60 59
43
0
50
100
Gen Z (18-24 yrs) Gen Y (25-39 yrs) Gen X (40-54 yrs) Baby Boomer (55-65
yrs)
18 17
2327
40 40
56
66 69
42
58 62
55
73
67
0
50
100
RM4,501-RM7,000 RM7,001-RM10,000 RM10,001 and above
1H19 2H19 1Q2020 2Q 3Q
Source: Oppotus 3Q2020

17. 1 8
88
7
5
2
1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20
E-WALLET USAGE – BY BRAND
%
30
42 41
72
79
81
61
56
74
66
44
34
37
26
27
35
40
52
20
34 35
17
18
26
35 32
28
38
29
55
21
25
9
17
9
0
20
40
60
80
100
1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20
Top 5 e-wallets used
Source: Oppotus 3Q2020

18. 2 1
1Q, 2Q, 3Q, 4Q19, 1Q20, 2Q20
WHERE ARE E-WALLETS BEING USED?
71
54
45
34
26
23 22
9
6
3 2 0
0
20
40
60
80
100
F&B
Food
Delivery
Movie
Tickets
CVSGroceries
Bill
payment
Mobile
Reload
GamingTransportation HotelsPetrol
Flight
Tickets
3Q20
Source: Oppotus 3Q2020

19. 3 0
WOULD YOU CONTINUE
TO USE E-WALLETS IF THERE ARE NO INCENTIVES?
Incentives include: Cash back, rebates, promotions & discounts offered
77
55 57
70
10
22 20
17
13
23 23
13
0%
20%
40%
60%
80%
100%
4Q2019 1Q2020 2Q2020 3Q2020
YES
MAYBE
NO
Source: Oppotus 3Q2020

20. 3 2
6
51 53
59
39
44
59
64
45 49
61
2Q 4Q18 2Q 4Q19 2Q 3Q20
10
56 54 57
39
53
70 72
64
70 68
2Q 4Q18 2Q 4Q19 2Q 3Q20
13
61
68
60
73
85
79 76 74 74
4Q18 2Q 4Q19 2Q 3Q20
18
41 40
56
27
42
56 61
51 52
60
2Q 4Q18 2Q 4Q19 2Q 3Q20
5
50 51 47
27
44
51 57
45 49
60
2Q 4Q18 2Q 4Q19 2Q 3Q20
TECH TRENDS
9
75
64
51
56 57
66
75
62 66
74
0
25
50
75
100
2Q 4Q18 2Q 4Q19 2Q 3Q20
Cryptocurrency
(e.g. Bitcoin, Ethereum, etc.)
FinTech EsportsBlockchain
%
13
60
66 63 61 61
69
75
58
72 73
0
25
50
75
100
2Q 4Q18 2Q 4Q19 2Q 3Q20
Virtual Reality (VR) Artificial Intelligence (AI) Augmented Reality (AR)
%
Source: Oppotus 3Q2020

21. 3 3
35
28
22
30
23
26
14
39 38
0
10
20
30
40
50
3Q18 4Q18 1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20
OWN ANY CRYPTOCURRENCY?
%
Source: Oppotus 3Q2020

22. 3 4
31
15
6 5
3 3
1 1
0
10
20
30
40
50
TYPES OF CRYPTOCURRENCY OWNED
Bitcoin Bitcoin Cash Litecoin Dash RippleNEOEthereum NEM
%
1Q, 2Q, 3Q, 4Q19, 1Q, 2Q20 3Q20
Source: Oppotus 3Q2020

23. 3 6
OPPOTUS RESEARCH GROUP SDN BHD
Level 40 Mercu 2, No.3 Jalan Bangsar
KL ECO CITY, 59200 Kuala Lumpur, Malaysia
www.oppotus.com
theteam@oppotus.com