Better Root Cause Analysis For Better Business Agility.
Discover IT operations + service management (ITOSM) with OpsRamp and ServiceNow.
OpsRamp and ServiceNow together help you conquer the chaos of multi-cloud management, with a single digital operations command center where you can proactively discover, monitor, manage, and remediate incidents without toggling between multiple consoles or struggling with disparate data sources.
Learn how to stop swapping screens and start solving issues with:
ServiceNow Integration. Manage your incident lifecycle with actionable insights so that you can prevent IT outages and reduce downtime.
Proactive Monitoring. Drive system health, availability, and performance with policy-based monitoring for IT services hosted on data centers and public clouds.
Improved Service Maps. Drive better context for IT outages and restore services faster with a real-time picture of your applications and supporting infrastructure.
AIOps-Powered Alert Inferencing. Use machine learning for faster incident identification and better situational awareness with contextual and enriched alerts.
Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more -
Twitter - https://www.twitter.com/OpsRamp
LinkedIn - https://www.linkedin.com/company/opsramp
Facebook - https://www.facebook.com/OpsRampHQ/
Stop Swivel-Chair IT Operations with OpsRamp and ServiceNow ITSM
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Solving for Swivel-Chair IT Ops
OpsRamp + ServiceNow
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• The Complexity of
Modern ITOM
• How can service-centric
AIOps help?
• AIOps and Event
Management
• OpsRamp
Demonstration
• Q&A
Agenda
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Single Pane of Glass of a Single Glass of Pain?
The Challenge of Swivel-Chair IT Operations
3
4. 28/03/19 | OpsRamp Proprietary/Confidential
Alert Fatigue is Beyond Alarming
60%
of financial services
organizations receive
100,000+
alerts per day.
Out of a sampling of 2,542
anomalous events, only 23.2 were
actual threats, a ratio of nearly
110:1 – the rest were false
positives.
110:1
Is the increase in value-added
work if you shift just 10% of the IT
budget away from time-intensive
incident management and
remediation.
33%-50%
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A Comprehensive Approach to AIOps
Autonomous
Discovery &
Instrumentation
Contextual
Auto-Remediation
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IT Operations Management
Incident
Service
UP DOWN
Service
UP UP
Correlate
EVENT
Alert
Alert
Alert
Change
Map
ROOT
CAUSE
!
Business Service
Application Application
Resolve
Scripts
RDP
AIOps
!
!
!
Alerts Take Action
IT Service Management
ITOSM with OpsRamp
EVENT
10. The Journey to Proactive, Predictive IT Ops
• Full Stack Monitoring (server, network, storage, database, virtualization, etc.) for SINGULAR CONTEXT
• Public/Private/Hybrid Cloud & Container Monitoring
• Native AIOps without requiring external feeds to be parsed in
• Bi-Directional Communication allowing Operations and Support Specialists to work without ‘swivel chairing’ between interfaces.
OpsRamp Platform IT Service Management
Native
Instrumentation
Robust
Integrations
Context Enriched
Tickets
Seamless
Collaboration
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11. The OpsRamp OpsQ Difference – Case Study
4,122
19,080
43,291
129
958
8,053
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 45,000 50,000
Incidents Generated (1 month)
OpsQ AIOps Inferences vs.
Traditional Correlation
Raw Alert Volume (avg/week) 81.3%
Reduction in
Raw Alert Volume
96.8%
Reduction Incidents
Generated
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12. 28/03/19 | OpsRamp Proprietary/Confidential
Learn about our ServiceNow integration:
http://opsramp.com/servicenow
Meet us at the Knowledge Conference:
https://knowledge.servicenow.com/