How does usability relate to the role of a Business Analyst or a Business Analyst Manager Trent Mankelow from Optimal Usability looks at the two and asks - "Can't we all be friends?"

1. Trent Mankelow Dave O’Brien Introduction to Usability for Business Analysts

3. 135 clients, 17 industries Retail / Consumer Financial Services Not for profit Telecom / IT Media / Publishing Government Insurance Education

11. “ 60% of end users find enterprise applications somewhat difficult, very difficult, or almost impossible to use.” - CIO.com, May 2008

12. What is Usability? “ Usability is the measure of quality of the user experience when interacting with something.” Jakob Nielsen

17. Usability and the SDLC

20. Usability and the SDLC

21. Usability and the SDLC

22. Usability and the SDLC

23. Usability and the SDLC

25. Field studies

26. Persona development

27. Information architecture design

28. Interaction design

29. Heuristic review

30. Usability analytics

31. http://www.usabilityprofessionals.org/usability_resources/surveys/2005_upa_salary_survey.pdf

33. Business analysis vs. usability

41. “ One way or another, you will be tested.” - Bruce Tognazzini

43. 20 staff, 4 offices Auckland, NZ Wellington, NZ Sydney, AU Canberra, AU

44. The key: early involvement Business Case Development Post- Rollout Time Cost of Changes No. of possible design alternatives

45. Roles and responsibilities

46. Roles and responsibilities