This document summarizes an Oracle Billing and Revenue Management (BRM) implementation at a Russian telecommunications operator called Metrocom. It describes the prerequisites for a new billing system, reasons for choosing Oracle BRM, an overview of Oracle BRM and its components, and the implementation steps taken. Some of the main challenges included implementing unusual functionality in Oracle BRM and developing additional modules. The results were a customized Oracle BRM system adapted to Russian requirements that reduced manual operations and integrated client-bank processes.

1. Oracle Billing and Revenue Management
(Oracle BRM) in Russian Federation
Implementation Experience
Gamburg Alexey, FORS SPb Ltd. Department of Telecommunications Billing Systems,
Deputy director
Tarasov Sergey, FORS SPb Ltd. Department of Telecommunications Billing Systems,
Deputy director

2. Presentation plan
• About Metrocom
• The prerequisites of new billing system implementation
• Reasons for choosing Oracle BRM
• Oracle BRM overview
– Oracle BRM in Oracle Telecommunication Suite
– Oracle BRM Architecture
– Main components and modules of Oracle BRM
– Oracle BRM Customization options
• Oracle BRM Implementation Steps
– Requirements gathering
– Decomposition
– Services customization
– Business logic revision
– Data migration from existing systems
• The main challenges of implementation
• Implementation results
• Prospects for further progress
• Questions

3. About Metrocom
Services provided by the operator:
•Digital telephone services,
•Internet access services,
•Data transfer services,
•Leased lines services,
•Services to broadcast television signals and others.

4. The prerequisites of new billing system implementation
Telephone billing Internet billing A/R & Payments
New Billing System

5. The prerequisites of new billing system implementation

6. The prerequisites of new billing system implementation
Client
Economic aspect
PP
P2
P1
Product P3
Technical aspect
S1 S2
S3
Service S4
Properties, Result, Opportunities
N1 N2 N3
Network elements

7. Reasons for choosing Oracle BRM
• Covering of the full working cycle of telecom operator in
one system - from the accruals to the accounts
receivable;
• The possibility of incorporating any type of services in
one system;
• Unlimited scalability to support any number of
subscribers;
• Integrated services classifier, product catalog;
• Flexible packaging of services;
• Wide possibilities of customization of business logic;
• A large number of additional modules to integrate with
various telecom equipment.

8. Oracle BRM in Oracle Telecommunication Suite
Business Applications
Customer Enterprise
Management (CRM) Management (ERP)
Service Delivery Platform
Service Delivery Platform
Service Delivery Platform
Service Delivery Platform
Enterprise Analytics
Billing and Revenue Management (BRM)
Calculating, Revenue
Billing
charging Assurance
Network Applications
Service Provisioning
Inventory Management
Activation Mediation

9. Oracle BRM Architecture

10. Main Components and Modules of Oracle BRM

11. Oracle BRM Customization options
Client Applications System Components Database
Customer
Center
Dialup manager Data Managers Storable
classes
Email manager Custom
Connection Manager Storable
Self-care classes
manager Custom Data
Manager
testnap
Custom data
Other Client GUI Facilities Policy Facilities
storage
Applications Modules Modules
Custom Facilities Modules
Custom
Applications
Legend Components that we can not modify Components that we can modify Components that we can create

12. Oracle BRM Implementation Steps

13. Oracle BRM Implementation Steps

14. Oracle BRM Logical Modules

15. Oracle BRM Service Classifier

16. Oracle BRM Basic Rating Objects

17. Plan-Deal-Service Hierarchy in Oracle BRM

18. Example: Simple plans in Oracle BRM

19. Products
Services
Products
Services
Transition to the packages of products

20. Example: Package plan in BRM
PLAN
Bundled offer
Matrioshka - mini
DEAL DEAL DEAL DEAL DEAL
DEAL DEAL
NGN – Virtual Equipement Bundle Plan Bundle Plan Bundle Plan
Internet – E-mail usage
PBX leasing Monthly fee Metrocom Sovintel
Monthly fee
PRODUCT PRODUCT PRODUCT PRODUCT PRODUCT
PRODUCT PRODUCT x 10
NGN - Virtual Equipement Bundle Plan Bundle Plan Bundle Plan
Internet – E-mail usage
PBX leasing Monthly fee Metrocom Sovintel
Monthly fee
SERVICE
SERVICE SERVICE
/service/ SERVICE SERVICE SERVICE
/service/ngn/ /service/telco/
broadband /service/lease /service/email /service/telco/telephony
uats telephony/sovintel
Products used are the same with those used for simple plans of Internet and
telephony

21. The main challenges of implementation
• The customer purchased Oracle BRM without
accompanying applications: Siebel CRM, Mediation,
Enterprise Analytics, which led to implementation of
unusual functionality in Oracle BRM– such as Mediation,
CRM etc.;
• Necessity of development of data migration module from
legacy systems;
• Necessity to develop additional module of interconnect
services identification;
• The complexity of the reorganization of business
processes;
• Adaptation to the requirements of Russian legislation.

22. Implementation results
• The model of services, products, taking into account all the needs of the
customer was developed;
• Product Catalog and a single classifier for services was created;
• A set of scenarios to work with accounts receivable was
designed and configured;
• Oracle BRM was adapted to the requirements of Russian legislation and to
current business practice of the Russian telecoms;
• The customer service application ”Customer Center” underwent a
major revision;
• Client-bank integration module was developed
• The data migration from different information systems of the Customer in
Oracle BRM was performed;
• Oracle BRM launched into production;
• The number of manual operations was reduced
• A set of reports was developed in Oracle Business Intelligence Publisher;

23. Prospects for further progress

24. Questions

25. Thanks for your attention!
• Gamburg Alexey, Deputy director
Phone +7-921-300-57-07, Email: agamburg@fors-spb.ru
• Tarasov Sergey, Deputy director
Phone +7-921-182-49-27, Email: starasov@fors-spb.ru
FORS SPb Ltd. Department of Telecommunications Billing Systems,